Ratings based on 49 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Super relaxing resort
Posted 10 Dec 2022 on HotelsExcellent well run resort. We had a very nice villa on the beach. The breakfasts were good. Attentive staff. Very quiet and super relaxing. Perfect place for a good rest. However, this station is remote and the road to get there is a bit dangerous, so if you have a car, drive slowly.
Comment from Hotel Management
10 Dec 2022 by Tawan , Hotel Management
Dear Georges, Greetings from Chivapuri Beach Resort! Thank you very much for taking the time to review our property with some special comments about our services and our location. We hope to see you again.
by A verified traveler
Busy family resort
Posted 4 Mar 2020 on HotelsA beautiful setting and nice staff but leaving aside minor gripes...aircon broken, wifi intermittent, indifferent food and slightly damp rather gloomy ground floor rooms - the main problem was the large number of families with young children.
For example the Infinity Pool looks fantastic on website but looks very different when full of kids with balls, inflatables etc.
Not anti children but instead of quiet & relaxing got busy & noisy
Disappointing.
Room tips- avoid a1,3 & 5 as terrace under staircase
Comment from Hotel Management
30 Mar 2020 by Olivier Quesneau – General Manager, Hotel Management
Dear Philip,
Greetings from Chivapuri Beach Resort!
Thank you very much for choosing our stylish hideaway and for sharing your experience with other travellers.
I am thrilled to read you greatly enjoyed the settings and beautiful grounds of our property under the daily care of our professional and friendly team members. Property maintenance is part of our constant concerns so rest ensured your comments will be addressed as for improving Guest's experience.
I truly feel sorry that we didn’t fully match your expectations. We only have had about 6 children staying with their parents during your period of stay, I wouldn’t assess us as “busy family resort”, however I may understand that just one single active child is needed to potentially lower the serenity of any place.
I sincerely hope your returning visit in order to upmost your memories at Chivapuri Beach Resort.
With my warmest regards,
by A verified traveler from Siem reap
Posted 16 Jan 2020 on Ebookers
Have stayed several times. Booked a twin room and they tried to give me a room with a double bed and a mattress on the floor. They have moved the bar along way from the swimming pool. There is a bar closer which they open but there is never any staff there. Asked for bill night before checkout as early start. Payed the amount requested then asked the next morning to pay more as they had missed its off. Got alot of bites I think beach is infected with sand flys. Breakfast good swimming pool great but for the price that has been going up every year will not now probably be going back.
Comment from Hotel Management
27 Jan 2020 by Olivier, Hotel Management
Dear “Verified traveler, Siem reap”
Greetings from Chivapuri Beach Resort!
Thank you very much for returning at our stylish hideaway and for sharing your experience with other travellers.
I am truly delighted to read you had a tremendous relaxing time in enjoying one of the best beaches of Koh Chang and by using our wonderful infinity pool. All our facilities and services tend to meet the best standards, including the amenities and cleanliness that you have greatly appreciated during your stay with us.
I sincerely apologize for the minor issues and breaches in our procedures you have faced, particularly the handling of your room as for to find a solution for a twin bed during this very busy period of the year.
I regret our staff did not specifically shown you where to find and use the dedicated "Service Bell" to effortlessly order Food & Beverage from the pool area. Nevertheless, we will certainly use your comments to improve the signs on the grounds of the property for the best Guest’s experience.
For your kind information, sand flies’ bites are easily identifiable, and I do not agree with your statement especially because most of flying insects in the area are only harmless midges or mosquitoes with an equal level of risk that in any other destination of South East Asia. However, prevention and safety-conscious steps are part of our daily management so we will keep cleaning and ensure best practice as usual.
Finally, despite our prices stayed stable over the past years, I feel sorrowful you faced a mechanical increase due to the higher currency exchange rate from your originated country.
Thank you again, the Team and I hope your returning visit for another serene and peaceful stay at Chivapuri Beach Resort.
With my warmest regards,
Olivier Quesneau, General Manager
by A verified traveler
Location
Posted 31 Oct 2019 on HotelsGreat location on a nice beach at the far end of the island. All the staff are very friendly. 5th time we’ve been here and it won’t be the last.
Comment from Hotel Management
3 Nov 2019 by Suriya K. , Hotel Management
Dear Mr. Pual
Thank you very much for your feedback. We management team are very glad that you are happy while staying with us. Hopefully, you will come back here again. We really appreciated your pictures attached in the comments. It look very nice.
We couldn't thank you more.
Please come back to visit us again.
Sincerely yours
by A verified traveler
Posted 31 Jul 2019
by A verified traveler
Posted 3 May 2019 on Orbitz
by A verified traveler
Enjoyable Stay
Posted 2 May 2018 on HotelsWe stayed in one of the Beach front villas and the room was excellent. Food was good and the staff is very friendly. We thoroughly enjoyed our stay.
Comment from Hotel Management
14 Sep 2018 by Suriya K. , Hotel Management
Greetings from Chivapuri Beach Resort.
We would like to thank you for your reviews. We really appreciated it so much. On behalf of the entire team, we hope you had a great experience with your stay here and obtained a very good service from us. You are always welcomed as our valued guests.
If you have any problems you would like to express to us you can contact us directly via email so that we can improve that flaws in the future to be sure that it does not make any problems again.
Finally, thank you for taking your time writing reviews to us. It helps us a lot all staff for carrying on our service to the guests.
Have a good day!
by Lewis
Probably the best choice on the Island
Posted 28 Aug 2017 on HotelsThe Good: Great staff. Great managers. Great Housekeepers. Good food and bar at reasonable prices. Great location, right on beach - down a dirt road so you really feel that "get away, tropical escape" feeling. Huge rooms in the villas at a very reasonable cost. Nice clean, quiet small swimming pool - not infested with screaming children. Right ocean front on great looking beach. Typical shallow reef off shore so bring booties and swimming is better at high tide.
Could improve: No furniture in huge room. Please. Some chests of drawers. Some real chairs. A couch. Everything is designed local style I guess to live on the floor. Bad smell, sewer gas in bathoom, weak on hot water. AC is weak - had to move the bed under the AC unit to sleep. Room is also too dark - needs some bright lights for when guest wants to work or see. Wifi was very poor.
Mix: You will suffer a 30 minute often horrible drive down a road that is not wide enough to get to the resort. However, once there you will have a much better isolated, tropical paradise feeling than the big developments closer to the ferry port/town center.
Comment from Hotel Management
10 Sep 2018 by Suriya K. , Hotel Management
Greetings from Chivapuri Beach Resort.
We would like to thank you for your reviews. We really appreciated it so much. On behalf of the entire team, we hope you had a great experience with your stay here and obtained a very good service from us. You are always welcomed as our valued guests.
If you have any problems you would like to express to us you can contact us directly via email so that we can improve that flaws in the future to be sure that it does not make any problems again.
Finally, thank you for taking your time writing reviews to us. It helps us a lot all staff for carrying on our service to the guests.
Have a good day!
Recommended
for Couplesby A verified traveler from toronto
very helpfull staff, beautiful setting,
Posted 24 Mar 2017
Pros: room privacy and view of beach,
Cons: resort is on edge of jungle so room windows had to remain closed to keep mosquitos out, screens on patio doors would have allowed breeze in.
Location: beach, massage,snorkeling, some limited shopping
good honeymoon spot , private quiet. sandy beach with pickup for snorkeling trip right off the beach, only negitive is rocky bottom just off beach not good for swimming.
Comment from Hotel Management
14 Sep 2018 by Suriya K. , Hotel Management
Greetings from Chivapuri Beach Resort.
We would like to thank you for your reviews. We really appreciated it so much. On behalf of the entire team, we hope you had a great experience with your stay here and obtained a very good service from us. You are always welcomed as our valued guests.
If you have any problems you would like to express to us you can contact us directly via email so that we can improve that flaws in the future to be sure that it does not make any problems again.
Finally, thank you for taking your time writing reviews to us. It helps us a lot all staff for carrying on our service to the guests.
Have a good day!
Recommended
for Everyoneby A verified traveler from Portland OR
Everything was absolutely perfect
Posted 1 Feb 2017I plan to find and contact the owners of this resort. I have never written a review before, but I feel compelled here - absolutely everything was pitch-perfect. The staff was knowledgeable, INCREDIBLY patient (we spoke no Thai), and thorough to the last detail, helping us with everything from walking directions to borrowing the free kayaks. The hotel is at the end of the road, so it's REALLY quiet, but is just a few hundred yards walking distance (on the beach) from a really nice group of restaurants, cafes, a few small stores, scooter rental, etc. It also backs up against the jungle, which we explored (against the recommendation of all the guidebooks) and managed to see Silvery Lingur monkeys, a retired rubber tree plantation, a waterfall, etc. The name of the woman who manages the front dest was exceptional - kind and friendly without fawning, and a real pleasure to see each day of our 5 night stay.
Comment from Hotel Management
10 Sep 2018 by Suriya K. , Hotel Management
Greetings from Chivapuri Beach Resort.
We would like to thank you for your reviews. We really appreciated it so much. On behalf of the entire team, we hope you had a great experience with your stay here and obtained a very good service from us. You are always welcomed as our valued guests.
If you have any problems you would like to express to us you can contact us directly via email so that we can improve that flaws in the future to be sure that it does not make any problems again.
Finally, thank you for taking your time writing reviews to us. It helps us a lot all staff for carrying on our service to the guests.
Have a good day!
