Ratings based on 170 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Great comfortable stay. Had a meal in the pub which was very good and a nice atmosphere. Room was a clean but could do with a little updating. However would definitely stay again.
Comment from Hotel Management
26 Oct 2024 by Author, Hotel Management
Dear Hayley Slater,
Thank you for taking the time to complete the survey about your stay at The Golden Pheasant. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken on board.
Thank you in particular for taking the time to add your comments, which are, a pleasure to read.
We hope to see you at The Golden Pheasant again soon! Kind regards, The Golden Pheasant
by A verified traveler
Posted 20 Oct 2024
Check in and first night hospitality was excellent. Welcoming,quiet and cozy atmosphere by the wood fire. Easy conversation with other guests with great tips on local points of interest. We slept well all 3 nights. Some concerns, breakfast is 7-9 prepaid the day before, so we opted in the first morning which we didn't do again as, there was one server for the whole dining room. At 8am, there was little left of the continental offerings and my Benedict was stone cold from the kitchen.
Comment from Hotel Management
21 Oct 2024 by Author, Hotel Management
Dear Laverne Liebrock, Thank you for taking the time to complete the survey about your stay at The Golden Pheasant. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken on board.
Thank you in particular for taking the time to add your comments. We thank you for your kind words but do take note of your constructive feedback. We will strive to improve all aspects of our operation and will pay particular attention to your comments regarding the breakfast food and service.
We hope to see you at The Golden Pheasant again soon! Kind regards, The Golden Pheasant
by A verified traveler
Posted 24 Aug 2024 on Hotels
by A verified traveler
Posted 21 Aug 2024 on Hotels
by A verified traveler
Posted 5 Aug 2024 on Hotels
Perfect stay in this beautiful pub/hotel. Rooms comfortable and look wonderful. Food and drinks in pub/restaurant excellent, lovely atmosphere. Would definitely stay again.
Comment from Hotel Management
9 Aug 2024 by Author, Hotel Management
Dear Julie Farshforoush,
Thank you for taking the time to complete the survey about your stay at The Golden Pheasant. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken on board.
Thank you in particular for your kind words. We are truly delighted that you had such a positive experience.
We hope to see you at The Golden Pheasant again soon! Kind regards, The Golden Pheasant
by A verified traveler
Buzzy place
Posted 18 Jul 2024 on HotelsStaff great run off their feet but didn't seem to faze them running all the time could do with more staff at night. Rooms ok need new windows.
Would stop here again
Comment from Hotel Management
20 Jul 2024 by Author, Hotel Management
Dear Julie Johnson, Thank you for taking the time to complete the survey about your stay at The Golden Pheasant. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken on board. We hope to see you at The Golden Pheasant again soon! Kind regards, The Golden Pheasant
by A verified traveler
Nice pub with great food
Posted 14 Jul 2024 on HotelsThe hotel was good overall and the food/drink and service was amazing.
However, the bed in our room was really hard so we didn't get a good night's sleep on either of our two nights there.
The windows in the room also didn't appear to open so we couldn't get any fresh air in. This would be more of a problem if it was really warm outside.
Finally, the photos of the bathroom are a little deceiving as we didn't get a walk in shower. Instead we had a shower over the bath (it was still a good, warm, powerful shower though).
The EV charger on site was a great bonus and worked flawlessly.
Comment from Hotel Management
15 Jul 2024 by Author, Hotel Management
Dear Ian Briggs,
Thank you for taking the time to complete the survey about your stay at The Golden Pheasant. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken on board.
We hope to see you at The Golden Pheasant again soon!
Kind regards, The Golden Pheasant
by A verified traveler
Posted 14 Jul 2024 on Hotels
by A verified traveler
Posted 12 Jul 2024 on Hotels
by A verified traveler
Nicely kitted out and very spacious.
Posted 9 Jul 2024 on HotelsNice staff, very friendly, room was veey spacious including the bathroom. We liked the decor, but the smell feom the bathroom was awful, definite needs addressing. Has ev charge points, nice location. Would stay again but smell is a bit off putting.
