Ratings based on 984 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
The clean services was not good we paid too much for what we expected only things is the front desk guys were very nice.
Comment from Hotel Management
1 Jan 2025 by Hotel Manager , Hotel Management
Dear Yunior,Thank you for your feedback. We're glad to hear that you had a positive experience with our front desk team. However, we regret that the cleanliness did not meet your expectations. Your comments have been noted, and we will address the cleaning service issues to ensure better experiences in the future. We appreciate your input and hope to have the opportunity to provide a more satisfactory stay next time.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Hotel Manager, Hotel Management
Dear JVictoria,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager
by A verified traveler from Abingdon
Posted 21 Dec 2024
We did not even stay. It was so dirty and disgusting. We left as soon as we got to our room and saw how dirty everything was. The smell was horrible too.
Comment from Hotel Management
21 Dec 2024 by Hotel Manager , Hotel Management
Dear Bobbie,Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns regarding cleanliness and odor. We take these issues seriously and will address them to ensure a better experience for future guests. Your comments are important to us, and we are committed to making improvements based on your input.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Dec 2024
It was a decent place for a tired traveler without having to pay a destination price. With the cheap prices come the cheap patrons. Smoking in non smoking areas, inconsiderate yapping in the parking lot. It was also a bit noisy from the nearby highway. the staff was friendly, fair, and attentive.
Comment from Hotel Management
13 Dec 2024 by Tim, Hotel Management
Thanks for your kind and lovely words, Ruben! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim
by A verified traveler
Posted 4 Dec 2024
It was nice
Comment from Hotel Management
4 Dec 2024 by Hotel Manager , Hotel Management
Dear Jessica,Thank you for your 5-star rating! We're so glad you had a nice stay. We look forward to welcoming you back!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Nov 2024
The staff is rude and in pleasant and heaven forbid you forget something and have to go back and get it because they will act like they haven’t seen it or know what your talking about HOW DO YOU NIT KNOW WHAT A 150 dollar fan is or where it went!
Comment from Hotel Management
23 Nov 2024 by Hotel Manager , Hotel Management
Dear Tanya,Thank you for sharing your experience. We’re sorry to hear that your interaction with our staff did not meet your expectations. We take guest service seriously, and your feedback will be shared with our team to ensure we address these concerns. We are committed to improving and providing better service for all our guests moving forward.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Nov 2024
It was convenient to the interstate
Comment from Hotel Management
4 Nov 2024 by Lisa , Hotel Management
Heartfelt thanks for saying that, Glenn! This adds more responsibilities to our shoulder to ensure that your journey in the future is nothing more than fantastic. Regards, Lisa
by A verified traveler
Posted 31 Oct 2024
Nothing fancy. We were in town for ball game so we only needed to shower sleep and change for a couple of days. I would stay here again.
Comment from Hotel Management
1 Nov 2024 by Hotel Manager , Hotel Management
Dear Daphne,Thank you for the 4 out of 5 rating! We're glad to hear our hotel met your needs for your trip to the ball game. We appreciate your feedback and would love to welcome you back for your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 31 Oct 2024
good
Comment from Hotel Management
1 Nov 2024 by Hotel Manager , Hotel Management
Dear tony,Thank you for the 4 out of 5 rating! We're glad you had a good stay and hope to make your next visit even better!Sincerely, Hotel Manager
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Hotel Manager , Hotel Management
Dear James,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
