Ratings based on 963 Verified Reviews
3.2 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from na
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Recordo Rediresponse Specialist , Hotel Management
Hey Richard,The staff at the Red Roof Inn Knoxville Central - Papermill Road and I appreciate you taking the time out of your busy day to share your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 21 Nov 2024
Staff was kind and efficient. The property needs maintenance, faucet barely worked. Damage to interior room, felt grungy. Would NOT stay or recommend this property/location ever.
Comment from Hotel Management
23 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Kristen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KNOXVILLE CENTRAL - PAPERMILL ROAD. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with damage to interior room, the maintenance needed and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you all he best in future travels.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Nov 2024
Floors were dirty (still hair in the bathroom floor) absolutely zero water pressure, to me that’s a big thing, if I have to struggle to get shampoo out of my hair with really short hair at that it should say how bad that was.
by A verified traveler
Posted 11 Nov 2024
Stayed here for a football game and was very satisfied. Can’t beat it for the price
Comment from Hotel Management
12 Nov 2024 by Guest Relations, Hotel Management
Thank you for staying with us. We appreciate the feedback.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Relations, Hotel Management
Thank you for staying with us. We're sorry your expectations were not met. We appreciate the feedback.
by A verified traveler
Posted 10 Nov 2024
It's no five star hotel but you kinda know that going in. If you like a firm mattress, this is the place for you. It was quiet, clean, and you can reserve an Olympus shuttle to hitch a ride to Neyland stadium and back.
Comment from Hotel Management
12 Nov 2024 by Guest Relations, Hotel Management
Thank you for staying with us. We appreciate the feedback.
by A verified traveler
Posted 26 Oct 2024
it has cockroaches place is so dirty
Comment from Hotel Management
29 Oct 2024 by Guest Relations, Hotel Management
Thank you for telling us about your stay. We apologize for condition of your room. Please know that we work with a professional exterminator and will make sure to get this taken care of. Thank you for your feedback.
by A verified traveler
Posted 22 Oct 2024
Not one, I stayed in a room with live and dead roaches. Next morning, I asked him to move me and when I did, the room smelled so bad. I just left the hotel and did not use the room. Line was too long to talk about it as I was going to the game, I called to ask for some resolution and they would not give a refund so doing a Visa chargeback.
Comment from Hotel Management
23 Oct 2024 by guest relations, Hotel Management
Refund was not giving due to it's been 10 days since you checked out and you are just now reporting the issue.
by A verified traveler from Alexander
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by guest relations, Hotel Management
Thank you for staying with us. We appreciate the feedback.
by A verified traveler
Posted 18 Oct 2024
Good experience
Comment from Hotel Management
22 Oct 2024 by Guest Relations, Hotel Management
Thank you for staying with us. We appreciate the feedback.
