Ratings based on 600 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kingsport
Posted 23 Nov 2024
Lovely staff. Bead was great. However, Hair dryer was a fire hazard. Tried to get it replaced. New one did not work either. Bathtub did not drain
Comment from Hotel Management
23 Nov 2024 by Hotel Manager, Hotel Management
Dear Martha,Thank you for your feedback and for highlighting the positive aspects of your stay, including our lovely staff and comfortable bed. We sincerely apologize for the issues you encountered with the hair dryer and bathtub. Safety and comfort are our top priorities, and we’re sorry that these items did not meet expectations. We will address the hair dryer issue and ensure that the bathtub is properly maintained. We truly appreciate your patience and feedback, and we hope to have the opportunity to provide a better experience during your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Hotel Manager, Hotel Management
Dear Kenyah,Thank you so much for your fantastic 5/5 rating! We’re thrilled to hear that you had a wonderful experience during your stay. Your kind words motivate our team to continue delivering exceptional service and memorable moments for our guests. We truly appreciate your support and hope to welcome you back soon for another amazing visit!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Hotel Manager, Hotel Management
Dear Kenyah,We appreciate your 4-star review and are happy to know that you enjoyed your stay with us! Your feedback helps us improve, and we would love the opportunity to make your next visit even better. We look forward to welcoming you back!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Oct 2024
Good location
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your 4/5 rating and your feedback about our good location! We’re glad you enjoyed the convenience of our location, as we strive to provide easy access to local attractions. If there are any specific aspects of your stay that could be improved or any suggestions you have, we’d love to hear them! We appreciate your support and look forward to welcoming you back for another enjoyable visit. Thank you for staying with us!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
Very friendly staff. Close to downtown Knoxville.
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear Jonathan,Thank you for your positive review! We're thrilled to hear that you found our staff friendly and appreciated our convenient location near downtown Knoxville. Your feedback is greatly valued, and we hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Oct 2024
There are a lot of vagrants and just loiterers on and around property. Room was just yuck.
Comment from Hotel Management
2 Oct 2024 by Hotel Manager, Hotel Management
Dear Martha,Thank you for your feedback. We’re sorry to hear that your experience with us was not up to standard, particularly regarding the cleanliness of your room and the surrounding environment. We take these concerns seriously, and your comments will be shared with our management team to ensure we address the situation promptly. We appreciate your input and hope to improve your experience during any future visits.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Hotel Manager, Hotel Management
Dear Andrew,Thank you for your fantastic 5/5 rating! We’re so glad to hear that you had a wonderful experience with us. Your positive feedback motivates our team to continue providing the best service possible. We look forward to welcoming you back for another exceptional stay!Sincerely, Hotel Manager
by A verified traveler
Posted 24 Sep 2024
Very quiet and the friendless of all the staff
Comment from Hotel Management
24 Sep 2024 by Hotel Manager, Hotel Management
Dear TRACY,Thank you for your feedback! We're delighted to hear that you enjoyed the quiet atmosphere and found our staff to be friendly. Providing a comfortable and welcoming environment is important to us, and your kind words motivate us to continue delivering great service. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 22 Sep 2024
The front desk staff was really nice, and I liked that there was a Starbucks and Hooters close by. The entire place smelled like cigarettes though so it really bothered my allergies.
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Dear Ashleigh,Thank you for your feedback! We're glad to hear that our front desk staff made a positive impression and that you enjoyed the nearby amenities like Starbucks and Hooters. However, we apologize for the cigarette smell you experienced, as we understand how it can affect your allergies. Your comments are important to us, and we will work on addressing this issue to improve our guest's comfort. We hope to welcome you back for a more enjoyable stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Sep 2024
Front desk staff was very welcoming… but the facility itself was only somewhat clean. Our room floor had grape vine trash on the floor & dirty was obviously in the corners & sever dust on the bed frame.
Comment from Hotel Management
16 Sep 2024 by Hotel Manager, Hotel Management
Dear Megan,Thank you for your feedback regarding your recent stay. We're glad to hear that our front desk staff made you feel welcome, but we sincerely apologize for the cleanliness issues you encountered in your room. The presence of trash on the floor and dust on the bed frame is unacceptable, and we will address these concerns with our housekeeping team immediately. Your comments are important to us, and we appreciate you bringing them to our attention. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
