Ratings based on 960 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from ASHEVILLE
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hotel Manager, Hotel Management
Dear Matthew,Thank you for your incredible perfect-star review! We’re thrilled to know that your experience with us was exceptional. Your kind words inspire our team to continue providing top-notch service and unforgettable moments for all our guests. We look forward to welcoming you back for another wonderful stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Nov 2024
As soon as we entered the room we had to kill 2 decent size bugs and an additional bug when we returned from eating.
Waffle iron did not work, VERY limited options at breakfast, no butter, we were on the second floor but had to push the up button to call for the elevator, could hear barking from other guests dogs, the office chair in the room titled back to the point you would fall backwards, no bottled water for the coffee maker.
Comment from Hotel Management
21 Nov 2024 by Hotel Management, Hotel Management
Dear Joan,Thank you for taking the time to share your feedback. We deeply apologize for the issues you encountered during your stay. The presence of bugs, limited breakfast options, and maintenance concerns with the waffle iron and office chair are all areas where we clearly fell short of our standards. Additionally, we regret that the elevator function and noise disturbances impacted your experience. Your concerns have been noted, and we will address them promptly with our housekeeping, maintenance, and food service teams to ensure improvements are made. Providing bottled water and ensuring all amenities are in working order is also something we will review to prevent future inconveniences. We appreciate your feedback, as it helps us enhance our services. We hope you’ll consider giving us another opportunity to provide a more comfortable and enjoyable stay in the future. Sincerely, Hotel Management
by A verified traveler
Posted 20 Nov 2024
Bed was fair, pillows were poor quality, personnel behind desk at checkout was not dressed professionally, sitting around in his hoodie playing on his phone. The are is noisy, will pick another motel if we return to Knoxville.
Comment from Hotel Management
21 Nov 2024 by Hotel Manager, Hotel Management
Dear Kevin,Thank you for sharing your experience with us. We sincerely apologize for the aspects of your stay that did not meet expectations. Your comments about the bedding and pillows are noted, and we will review our offerings to ensure they meet the comfort standards our guests deserve. Additionally, we regret that the professionalism of our staff at checkout did not reflect the high standards we strive for. This will be addressed immediately with our team. We understand that the noise in the area impacted your stay and regret any inconvenience it caused. Your feedback is invaluable, and we will work to improve these areas for future guests. Should you decide to give us another chance, we would appreciate the opportunity to provide you with a better experience. Thank you again for your comments.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
A comfortable stay, as expected.
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Dear John,Thank you for your review! We're glad to hear that you had a comfortable stay and that it met your expectations. We always aim to provide a relaxing experience for our guests, and we appreciate your feedback. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Clean
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear James,Thank you for the perfect rating! We're so happy to hear you found everything clean during your stay. Cleanliness is a top priority for us, and we're thrilled it made a positive impression. We hope to welcome you back soon for another perfect-star experience!Sincerely, Hotel Manager
by A verified traveler from Powell
Posted 17 Nov 2024
Nice
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Richard,We sincerely appreciate your wonderful perfect-star review! It’s fantastic to know that your stay was exceptional. Your encouraging words motivate our staff to keep delivering outstanding service and memorable experiences. We look forward to welcoming you back soon for another fantastic visit!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Great place to stay , very clean and convenient.
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Charles,Thank you for your great review! We're so glad to hear that you found the hotel clean and convenient. We strive to provide a comfortable and hassle-free experience for all our guests, and it’s wonderful to know we met your expectations. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
We liked the location. Close to Neyland stadium and to the Smokies. Great staff and good breakfast every morning.
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Charles,Thank you for your wonderful review! We're so happy to hear that you enjoyed our convenient location near Neyland Stadium and the Smokies. It’s great to know that our staff and breakfast added to your experience. We truly appreciate your feedback and look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
My wife and I do not like hard mattresses and what we loved about our stay here was how soft they were. The staff was very friendly and accommodating, rooms and hotel overall was very clean. It's also very convenient and easy to get to Knoxville. We were there for the game at UT and as many times as we've stayed around Knoxville this was by far the easiest to get back and forth too. It's situated away from the normal traffic flow which was perfect.
Comment from Hotel Management
8 Nov 2024 by Hotel Manager, Hotel Management
Dear Steven,Thank you for your wonderful feedback! We're thrilled to hear that you and your wife enjoyed the comfort of our soft mattresses and that our staff made your stay memorable. It's also great to know the hotel's location was perfect for your visit to Knoxville and the UT game. We take pride in providing a clean and convenient experience, and we're happy it met your needs. We look forward to welcoming you both again on your next trip!Sincerely, Hotel Manager
