Ratings based on 940 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jupiter
Posted 21 Nov 2024
Buy 95 and had a great bar.
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Dennis,Thank you for choosing Holiday Inn Knoxville West - Cedar Bluff Rd. Serving craft cocktails, local beers, and wines by the glass or bottle, our restaurant and bar is the perfect place to unwind and relax at the end of the day. We appreciate your review and hope you return.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
👍
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Kristen, Thank you for choosing Holiday Inn Knoxville West - Cedar Bluff Rd and sharing your wonderful review. We are delighted you enjoyed your stay and look forward to welcoming you back again.
by A verified traveler
Posted 15 Nov 2024
Great and clean, we are traveled 10 hours. A quick check in was nice!!
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Karen,Thank you for your kind words! We're so glad to hear that after your 10-hour journey, our quick check-in process and clean accommodations made for a great start to your stay. We hope to welcome you back to Holiday Inn Knoxville West - Cedar Bluff Rd again soon for another seamless experience. Safe travels.
by A verified traveler
Posted 15 Nov 2024
The staff was friendly. It met our needs for the one night we stayed.
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Rebecca,It was a pleasure having you stop by, and we appreciate your kind words regarding our team's fantastic service! Thank you for visiting Holiday Inn Knoxville West - Cedar Bluff Rd, and we look forward to welcoming you back soon for another incredible experience!
by A verified traveler
Posted 15 Nov 2024
The bed was nice and comfortable. Our room needed some repairs though and the office chair was broken.
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Dalen,Thank you for staying with us recently. We're glad you were comfortable during your time with us, and we appreciate you highlighting areas where we can improve. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
by A verified traveler
Posted 11 Nov 2024
The property overall was clean and quiet. Conveniently located. Hallway toward my room had an odd smell.
Biggest disappointment was the shuttle and speaking to the staff on the shuttle. Says 7-10 am a local shuttle runs if you call. I called and walked upfront. I was told when I checked in upfront it was all arranged.
I woke up the next morning and inquired not only did the sign at the front desk say the shuttle was now 9-10 but when I asked the lady behind the front desk she said "I only know what it says on the paper."
To date the website still shows 7-10 am
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Chad,Thank you for taking the time to share your feedback. We're pleased to hear that you found the property clean, quiet, and conveniently located. We apologize for the confusion regarding the shuttle service and the miscommunication between the front desk and the shuttle's staff. We will address this discrepancy and ensure the website and front desk information are aligned to avoid future confusion. We value your comments and hope to welcome you back soon for a more seamless experience.
by A verified traveler
Posted 8 Nov 2024
Everything was good
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear Lorena,Thank you for staying with us and for your feedback. We're glad you had an excellent experience. We hope to welcome you back to Holiday Inn Knoxville West - Cedar Bluff Rd soon for another great stay!
by A verified traveler
Posted 4 Nov 2024
Check in was quick and efficient
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Angie,We always appreciate hearing from our guests, and we're glad our check-in process went smoothly. It was a pleasure having you as our guest. If you're in the area again, please come back to see us.
by A verified traveler from Blacksburg
Posted 3 Nov 2024
Could not buy one breakfast through Expedia (only 2 or none), very disappointed.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Sara,Thank you for your recent stay with us. We encourage our guests to contact our front desk to assist with any concerns during their stay. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.
