Ratings based on 900 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Great customer service at the front desk. What I didn't like is the traffic, church bells and loud noises well into the night. Didn't sleep well.
Comment from Hotel Management
15 Nov 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking a moment to share your feedback. We work diligently to ensure all of our guests have positive and rewarding experiences during their stays. I am so glad to hear you found the Front Desk friendly and helpful. I am sorry to hear you found the outside noise challenging. Being in the heart of the city, we do know that it can get a bit too loud for some of our guests at times. Should you choose to stay with us again in the future, please reach out to us prior to your arrival and we will do our best to assign you a room on the opposite side of the building, which tends to be much quieter. Again, thank you for your time, and we hope to welcome you back in the near future.
by A verified traveler
Posted 12 Nov 2024
The hotel was really nice and the staff were great! Breakfast was good. I really appreciated having laundry facilities, although there was only one washer and one dryer, so I had to wait for someone else's clothes to finish drying before I could dry mine.
Comment from Hotel Management
15 Nov 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking the time to share your valuable feedback regarding your stay. It is always our goal to provide excellent service and accommodations to all of our guests, and I am thrilled to hear this was the case in your experience. Thank you for your kind review of the staff, breakfast and complimentary laundry services. We hope to welcome you back anytime you find yourself in the Knoxville area.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking the time to share your experience! We are thrilled to see that you enjoyed your stay with us. I hope that you will stay with us anytime you find yourself in the Knoxville area.
by A verified traveler from New Hyde Park
Posted 1 Nov 2024
Room wasn’t prepared professionally. Door seal strip hanging almost whole foot long. I don’t understand how can the maintenance staff just leave it hanging from the door like that. Bed was not clean out from last customer. Call to front desk and said house keeper is not available after hours. No offer made to send any staff up to take the old sheet and swapped with new and clean one until I complained. I paid for room not to help cleaning up and touching someone used linen. It’s very disappointing.
Comment from Hotel Management
8 Nov 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking the time to share your feedback. We are very sorry for the poor experience and have responded to your concerns on several other platforms.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking the time to share your experience. We strive to create gracious and exceptional service and accommodations for all of our guests. I am so happy to hear you enjoyed your time with us. We hope to welcome you back to the hotel whenever you find yourself in the Knoxville area.
by A verified traveler
Posted 26 Oct 2024
Great hotel close to UT
Comment from Hotel Management
31 Oct 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking the time to share your experience. We strive to create gracious and exceptional service and accommodations for all of our guests. I am so happy to hear you enjoyed your time with us. We hope to welcome you back to the hotel whenever you find yourself in the Knoxville area.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Cassy Guzzo, Operations Manager, Hotel Management
Thank you for taking a moment of your time to provide us with valuable feedback regarding your stay. We strive to provide excellent service and accommodations that exceed your expectations. It pains me to see that we may not have been able to fully achieve that goal during your stay. Please feel free to let us know what we could have done for you to have made your stay better. Again, thank you so much for your feedback, and we hope to have the chance to welcome you back as a return guest in the future!
by A verified traveler
Posted 16 Oct 2024
good
Comment from Hotel Management
17 Oct 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking the time to share your experience. We are so glad you enjoyed your stay! We hope to welcome you back very soon.
by A verified traveler
Posted 13 Oct 2024
didn't like $25 dollar parking and noisy from business major street traffic
Comment from Hotel Management
14 Oct 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking the time to share your experience. We work diligently to provide excellent service and accommodations to all of our guests. I am sorry to hear you found a challenge with the parking charge and outside noise. Given the nature of the Downtown market, none of the hotels near us offer free parking. We do our best to keep our price affordable and the lowest in the city. We do realize that the outside noise can be too much for some of our guests. We do offer a handful of solutions, such as box fans, sound machines, and earplugs, to help combat this challenge.Again, we thank you for your review. If you choose to stay with us again, please reach out to us directly prior to your arrival so that we can try to assign you a room on the opposite side of the building, which tends to be much quieter.Safe Travels!
by A verified traveler
Posted 8 Oct 2024
Na
Comment from Hotel Management
9 Oct 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking the time to share your experience from your recent stay! It is always our goal to provide excellent service and accommodations to all our guests, and we are so happy this was the case for you. Again, thank you for your time, and we hope to welcome you back soon!
