Ratings based on 915 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Paoli
Posted 27 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking the time to share your experience. We are thrilled to hear that you enjoyed your stay with! We hope to welcome you back anytime you find yourself in the Knoxville area.
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Shira Chandler, Hotel Management
Thank you for taking the time to provide us with valuable feedback regarding your stay. We strive to provide excellent service and accommodations that exceed your expectations. I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one. As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and entire team. Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future!
by A verified traveler
Posted 17 Dec 2024
The rooms were adequate and clean, paying to park ($25) ridiculous. Area is busy so lights and people coming to the rooms can be heard.
Comment from Hotel Management
17 Dec 2024 by Shira Chandler, Hotel Management
Thank you for taking the time to provide us with valuable feedback regarding your stay. We strive to provide excellent service and accommodations that exceed your expectations. It pains me to see that we weren't able to achieve that goal during your stay, and that your experience with us wasn't a pleasant one. Due to the nature of being in Downtown Knoxville, none of the hotels have the option of free-parking. We are sorry for the inconvenience, which is why we make sure it is located on our website. Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future!
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Shira Chandler, Hotel Management
Thank you for taking the time to provide us with valuable feedback regarding your stay. We strive to provide excellent service and accommodations that exceed your expectations. I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one. As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and entire team. Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future!
by A verified traveler
Posted 13 Dec 2024
Room and bath were very clean. Bed, very comfortable.
Room faced very busy street so it was very noisy.
Most disturbing incident however was observed during breakfast. One of the servers, a woman, reached into the eggs being served and broke up large clumps with her bare fingers. Really disgusting and resulted in us eating only items that were prepackaged.
Comment from Hotel Management
16 Dec 2024 by Cassy Guzzo, AGM, Hotel Management
Thank you for taking the time to provide us with valuable feedback regarding your stay. We strive to provide excellent service and accommodations that exceed your expectations. I am so sorry to see that we were not able to fully achieve that goal during your stay and to hear about the issues that you faced while staying at our property. Please know that what you have reported is being investigated and taken very seriously, as those actions do not reflect our standards. The health and safety of our guests is always our top priority, and our staff has been trained as such, so we will be taking every action necessary to ensure that something of this nature never reoccurs. Again, thank you so much for your feedback, and we hope to welcome you back as a return guest in the future!
by A verified traveler from Covina
Posted 12 Dec 2024
This hotel was fine. They do offer breakfast in the morning which is great, but beyond that it’s just an affordable, clean place for a night or two.
Comment from Hotel Management
13 Dec 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking the time to share your experience. We do our best to provide excellent services and accommodations to all of our guests. We are glad to hear you enjoyed breakfast and found the property clean and comfortable. We thank you for your review, and we hope to welcome you back in the near future.
by A verified traveler from Spring Hill
Posted 12 Dec 2024
When I came into the property Aaron was able to get me checked in quickly and answer some of my questions. His recommendation to take an Uber was spot on!
Comment from Hotel Management
12 Dec 2024 by Shira Chandler, Hotel Management
Thank you for taking the time to provide us with valuable feedback regarding your stay. We strive to provide excellent service and accommodations that exceed your expectations. I am very happy to see that we were able to achieve that goal during your stay, that your experience with us was a pleasant one and that Aaron was able to make a positive impact on your stay! As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a “must share” with the management personnel and entire team. Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future!
by A verified traveler from Chesterfield
Posted 18 Nov 2024
Very clean and comfortable.
Comment from Hotel Management
19 Nov 2024 by Shira Chandler, Hotel Management
Thank you for taking the time to provide us with valuable feedback regarding your stay. We strive to provide excellent service and accommodations that exceed your expectations. I am very happy to see that we were able to achieve that goal during your stay, and that your experience with us was a pleasant one by providing clean and comfortable service. Again, thank you so much for your feedback, and we look forward to welcoming you back as a return guest in the near future!
by A verified traveler
Posted 13 Nov 2024
Great customer service at the front desk. What I didn't like is the traffic, church bells and loud noises well into the night. Didn't sleep well.
Comment from Hotel Management
15 Nov 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking a moment to share your feedback. We work diligently to ensure all of our guests have positive and rewarding experiences during their stays. I am so glad to hear you found the Front Desk friendly and helpful. I am sorry to hear you found the outside noise challenging. Being in the heart of the city, we do know that it can get a bit too loud for some of our guests at times. Should you choose to stay with us again in the future, please reach out to us prior to your arrival and we will do our best to assign you a room on the opposite side of the building, which tends to be much quieter. Again, thank you for your time, and we hope to welcome you back in the near future.
by A verified traveler
Posted 12 Nov 2024
The hotel was really nice and the staff were great! Breakfast was good. I really appreciated having laundry facilities, although there was only one washer and one dryer, so I had to wait for someone else's clothes to finish drying before I could dry mine.
Comment from Hotel Management
15 Nov 2024 by Avery Hicks, General Manager, Hotel Management
Thank you for taking the time to share your valuable feedback regarding your stay. It is always our goal to provide excellent service and accommodations to all of our guests, and I am thrilled to hear this was the case in your experience. Thank you for your kind review of the staff, breakfast and complimentary laundry services. We hope to welcome you back anytime you find yourself in the Knoxville area.
