Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Easy to stay at while going to UT
Comment from Hotel Management
12 Nov 2024 by Art, Hotel Management
Thanks for your response! We apprecite the feedback!
by A verified traveler
Posted 4 Nov 2024
We love staying here while we visit for the Tennessee games! Clean, close to the stadium, and a great atmosphere! GO VOLS.
Comment from Hotel Management
12 Nov 2024 by Art, Hotel Management
Thanks for your response! We apprecite the feedback!
by A verified traveler
Posted 3 Nov 2024
Our stay was great!
Comment from Hotel Management
12 Nov 2024 by Art, Hotel Management
Thanks for your response! We apprecite the feedback!
by A verified traveler
Posted 3 Nov 2024
Great staff.
Comment from Hotel Management
12 Nov 2024 by Art, Hotel Management
Thanks for your response! We apprecite the feedback!
by A verified traveler
Posted 23 Oct 2024
the property is within walking distance of the stadium
Comment from Hotel Management
23 Oct 2024 by Art, Hotel Management
Thanks for your response! We appreciate the feedback!
by A verified traveler from Colorado Springs
Posted 21 Oct 2024
Great location and staff
Comment from Hotel Management
23 Oct 2024 by Art, Hotel Management
Thanks for your response! We appreciate the feedback!
by A verified traveler
Posted 21 Oct 2024
At 12:30am we were abruptly awaken by the fire alarm in our room. A few minutes of chaos ensued as my husband stood with a pillow over the alarm so I could hear to make a phone call to the front desk. These alarms are shockingly loud with strobing lights. Not a great first night experience. We weren't sure what was happening. There was no fire in the hotel, it was only a malfunctioning alarm in our room. The cleaning service came in that next day to make up our bed and didn't refill the coffee station for the next morning. For $1,500 a night ($3.000 total) you'd think basic services would be provided. It was a football game weekend so we paid that price for the convenience of the location and had certain expectations for the weekend. We like The Graduate, however the experience this time was disappointing. Go Vols!
Comment from Hotel Management
23 Oct 2024 by Art, Hotel Management
Thank you for sharing your feedback. I sincerely apologize for the disruption caused by the fire alarm and the confusion it created—this is certainly not the experience we aim to provide. Your comments about the housekeeping oversight and coffee station are also noted, and I will ensure this is addressed with our team. While we are glad you chose to stay with us for the game weekend, I understand that your experience fell short of expectations. I appreciate your loyalty to The Graduate and hope to welcome you back for a better stay next time. Go Vols!
by A verified traveler
Posted 20 Oct 2024
We were very excited to be staying at this hotel but it was not up to the standard that people made it out to be. We ate at the Saloon 16 bar, the service was awful, the chef left halfway thru our dinner service! My meal came out an hour after everyone’s else.
The bedroom lock did not work, which made my mother in law not feel safe! The bathroom latch broke!
The valet was rude and difficult.
For the price of 2 rooms for 3 nights was very expensive and not worth it!
We will happily return to the hotels in Market Square.
Comment from Hotel Management
23 Oct 2024 by Art, Hotel Management
Thank you for sharing your feedback. I'm truly sorry to hear about the issues you encountered during your stay, especially with the service at Saloon 16, the room concerns, and the valet experience. This is far from the experience we aim to provide. I'll be sure to address these concerns with the appropriate teams to ensure they are corrected moving forward. We truly appreciate your feedback and hope you'll reconsider and give us another chance in the future. Safe travels!
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Art, Hotel Management
Thanks for your response! We appreciate the feedback!
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Art, Hotel Management
Thanks for your response! We appreciate the feedback!
