Ratings based on 502 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
I felt the property didn't advertise as it truly was. The exterior doors that led directly to my floor were locked until a certain time of day while the reception staff acted as though it was fine all the time-I guessed the time when they were unlocked. There wasn't an elevator that I could find. Everything that I assumed would be in the room was not, such as a coffee maker, etc.--those had to be requested. The staff would respond when asked, but nothing was ever fully explained. Then, to charge for local calls on the phone was icing on the cake.
Comment from Hotel Management
14 Nov 2024 by Hotel Management , Hotel Management
Dear Susan, Thank you for your feedback. We’re sorry to hear that certain aspects of your stay didn’t meet your expectations, and we apologize for any confusion regarding amenities and building access. We strive to provide a comfortable, well-informed experience, and your comments help us improve our communication with guests. Please know that we’re addressing these concerns to ensure greater clarity and accessibility for future guests. We appreciate your insights and look forward to welcoming you back under better circumstances.Sincerely,Hotel Management
by A verified traveler
Posted 13 Nov 2024
The property was fine for what I needed for a night, but the bed was hard and the pull out bed in the couch was so old, you could feel the springs in the mattress. There was nothing luxurious about this room, but it was clean.
Comment from Hotel Management
13 Nov 2024 by Hotel Management, Hotel Management
Dear April, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced with your bed. Please know that for future visits, our front is always available to resolve issues and make the most of your stay. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 31 Oct 2024
Not Horrible, but not good either
Comment from Hotel Management
1 Nov 2024 by Hotel Management , Hotel Management
Dear Brian, Thank you for sharing your feedback with us. We regret that your experience was not as positive as we aim to provide. Your comments are valuable in helping us identify areas for improvement, and our team is dedicated to making the necessary adjustments to enhance the guest experience. We hope you might consider staying with us again in the future, giving us the opportunity to offer a stay that exceeds your expectations.Sincerely,Hotel Management
by A verified traveler
Posted 23 Oct 2024
The hotel is very rundown and needs lots of maintenance. Many things that are supposed to be available are not (vending machines, detergent, etc.). "Breakfast" is only coffee and a muffin. However, it's in a great location with several dining and shopping alternatives and access to local buses just outside the hotel.
Comment from Hotel Management
24 Oct 2024 by Hotel Management , Hotel Management
Dear Jose, Thank you for your feedback. We appreciate your comments regarding the maintenance issues and the limited breakfast options. We understand how important these aspects are for a pleasant stay, and we are actively working on improvements to enhance our facilities. We're glad to hear that you enjoyed our great location and nearby dining and shopping options. Your insights are valuable to us, and we hope you will give us another chance to provide a better experience in the future. Sincerely,Hotel Management
by A verified traveler
Posted 3 Oct 2024
by A verified traveler from Canton
Posted 26 Sep 2024
When we entered the lobby a woman was upstairs on a couch & I guess we interrupted her nap? She got up & muttered f***, loud enough for us to hear. The gentleman that actually checked us in was friendly however. As for the room … we paid almost $100 for a room that had not been cleaned. There was hair in the bathtub, crumbs on the TV stand & the floor was filthy. The rooms also have an odor however I attribute that to people cooking in their kitchenettes. We checked in around 8pm & after being on the road for 13 hours we tried to suck it up to just get a few hours of sleep & get back on the road, but we left a little after 1AM & NO sleep & briefly showering (reluctantly). Sleeping in our car at a rest stop was a better experience than we had at this establishment. I wouldn’t pay more than $40/night for this place.
Comment from Hotel Management
27 Sep 2024 by Hotel Management, Hotel Management
Dear Misty, Thank you for your feedback. We sincerely apologize for the negative experience you had during your stay. It is unacceptable for our guests to encounter unclean rooms and poor service, and we understand how frustrating this must have been after a long journey. Your comments regarding the staff behavior and cleanliness are being taken seriously, and we will address them with our team. We appreciate your input as we strive to improve, and we hope you will consider giving us another opportunity for a more pleasant stay in the future.Sincerely, Hotel Management
by A verified traveler
Posted 21 Sep 2024
I had high expectations for this non-smoking facility, but unfortunately, my stay was far from satisfactory. Upon entering the room, I was hit with a strong smell of cigarette smoke, which was very off-putting for a non-smoking space. The cleanliness was also a major issue. The bathroom clearly hadn’t been properly cleaned, with used soap and shampoo left from the previous guest, and the towels and rags had visible stains. The floors felt dirty and unkempt, and to top it off, I found leftover beer in the refrigerator.
The environment outside wasn’t any better. There were people hanging around late into the night, drinking beer, which made me uncomfortable. The check-in process was equally disappointing. The representative wasn’t friendly, and to make matters worse, they charged my card a day before I arrived when they were supposed to charge me at check-in.
Overall, this was a very unpleasant experience, and I wouldn’t recommend staying here.
Comment from Hotel Management
22 Sep 2024 by Hotel Management, Hotel Management
Dear Asia, Thank you for your feedback. We are sorry for not meeting your expectations of the room and its comforts. To prevent the issues you experience, we enforce strict quality control standards. We understand that our guests have many options, so we aim to provide clean, comfortable suites at an affordable price. The room conditions you described are unacceptable and not up to our standards. We will address this with our staff and reinforce the importance of exceptional customer service and attention to detail. We would like to invite you back to experience the stay you expect and deserve. Thank you. Sincerely, Hotel Management
by A verified traveler
Posted 15 Sep 2024
I would not recommend unless you want to hear noises all night.
Comment from Hotel Management
15 Sep 2024 by Hotel Management, Hotel Management
Dear David,We regret to hear about the noise issues you experienced during your stay. We understand how disruptive this can be and apologize for the inconvenience. Your feedback is important to us, and we are reviewing our procedures to address and minimize such disturbances. We appreciate your comments and hope you might consider giving us another chance in the future to provide a more peaceful and pleasant experience.Sincerely,Hotel Management
by A verified traveler
Posted 14 Sep 2024
Convenien
Comment from Hotel Management
15 Sep 2024 by Hotel Management, Hotel Management
Dear James,Thank you for the positive feedback! We are delighted that you found Extended Stay America convenient for your needs. We look forward to welcoming you back for another great stay.Sincerely,Hotel Management
by A verified traveler
Posted 2 Sep 2024
No bed bugs noticed
Comment from Hotel Management
3 Sep 2024 by Hotel Management , Hotel Management
Dear Terry,Thank you for sharing your feedback. We are relieved you did not encounter any bed bugs during your stay. However, we regret that your overall experience did not meet your expectations. Your comments are valuable, and we will review them carefully to address any areas of concern. We hope you consider staying with us again, allowing us the opportunity to provide you with a more positive experience.Sincerely,Hotel Management
