Ratings based on 68 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by John Verwee, Manager, Hotel Management
Dear Sasha, We would like to thank you for this review about your recent experience in our hotel.We are very sorry that you felt our high standards were not met and regret you did not inform our team members at the time so we could have taken action.The entire team really hope we can welcome you back on a future occasion. Kindest regards,John Verwee, Manager
by A verified traveler from London
Posted 27 May 2024
Comment from Hotel Management
1 Jun 2024 by John Verwee, Directeur, Hotel Management
Cher Thibaut,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,John Verwee, Directeur
by A verified traveler
Posted 19 May 2024
This hotel has ni air conditioning or any ventilation. The re is no staff in the hotel...you are refferref to the next hotel, Nelson. We had to pay 400 euro extra for 4 nights to get a room with air conditioning.
Comment from Hotel Management
23 May 2024 by John Verwee, Manager, Hotel Management
Dear Marc-André,Thank you for taking the time to review your stay.We are delighted to hear that you found our rooms to be clean, as we strive to maintain high standards of cleanliness and guest satisfaction.However, we regret to hear about your concerns regarding the air conditioning and ventilation. Our sister hotel, Hotel Nelson, located just a short walk away, provides rooms with air conditioning for those guests who prefer this amenity. We apologize for any inconvenience this may have caused and for the additional cost you incurred to secure a room with air conditioning. We also regret if the requirement to access certain facilities at Hotel Nelson instead of on-site caused any disappointment. Our goal is to ensure that all our guests have access to the necessary amenities for a comfortable stay. We understand that personal presence of staff is important and are sorry if this aspect did not meet your expectations. Our reception service hours vary seasonally, and we offer phone support during the times the reception is closed to ensure our guests receive assistance whenever needed.We value your feedback on the hotel condition, service, and room amenities. Our team is committed to providing a welcoming and enjoyable experience for all our guests. Rest assured, each aspect of your stay is important to us and we continually strive to provide the best possible service and accommodations.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,John Verwee, Manager
by A verified traveler
Posted 23 Feb 2024 on Hotels
by A verified traveler
Posted 3 Apr 2021 on Hotels
Breakfast was included in our booking- it took them ages to find
I used redeem to book they asked me to pay again
Comment from Hotel Management
6 Apr 2021 by John Verwee, Manager, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback.
We regret the issues you encountered with the service delivered as we endeavour to provide an excellent standard to all our guests and offer you our apologies for any inconvenience. We will be looking into this to ensure it is not repeated in the future and thank you for bringing it to our attention
We hope to be able to welcome you back on a return visit for an improved experience.
Best regards,
John Verwee, Manager
by A verified traveler
Posted 31 Jan 2021 on Hotels
Comment from Hotel Management
1 Feb 2021 by John Verwee, Manager, Hotel Management
Dear Romane,
We would like to thank you for rating your recent stay.
We are sorry we were not able to meet all your expectations and would appreciate a private message with more details.
We hope to welcome you back for a return visit.
Best regards,
John Verwee, Manager
by A verified traveler
Posted 26 Dec 2020 on Hotels
Comment from Hotel Management
31 Dec 2020 by John Verwee, Manager, Hotel Management
Dear Joel,
Thanks for this great rating!
We are delighted you had a great stay.
We hope to have the pleasure of seeing you again in the future. Kind regards,
John Verwee, Manager
by A verified traveler
Posted 9 Nov 2016 on Hotels
by van den broeck from Orinda, CA
albert plage knokke
Posted 17 Sep 2014 on HotelsGood quality priced hotel close to beach and shopping
by Danielle from Clanfield
This was a Great Decision
Posted 21 Jul 2014 on HotelsThe room was perhaps a little smaller than usual, but well appointed and very clean. Location superb. Breakfast was enormous - I think very few could eat all that was on offer. Great Stay will definitely visit again.
