Ratings based on 1,835 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Very comfortable and clean. Weve stayed here several times. The only downside is and its a very small one is the standard of the jams and preserves at breakfast. They no longer provide Tiptree, but instead it comes in a dispenser and resembles fruit puree.
by A verified traveler
Posted 3 Dec 2024
I had booked a wake-up call for 7:00am. There was no call at all. Poor service.
Comment from Hotel Management
3 Dec 2024 by LD, Hotel Management
Dear JudithThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Belatedly, we can only apologise that you did not receive your 7.00am wake up call, this is well below our usually high standards.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.On behalf of all the team we would like to wish you a very Merry Christmas and a Happy New Year.Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 2 Dec 2024
The bed was super comfortable and the location is amazing right next to the museums. Staff are super friendly and helpful. The room was spacious and there was good value for money. The heating in the bathroom was perfect for a hot shower after a long and cold day, especially the floor heating.
My only comment is that there were stains on the bedsheets and the bathroom was dusty once we checked in. Also the pool area has a daily charge and was incredibly small and crowded which was disappointing. The concierge was not able to help us reserve at the spa and when we went there to book, the receptionist was unhelpful and told us he couldn’t help us as we had to call another number directly and as my phone was not roaming, we didn’t end up booking.
Also we couldn’t sit where we wanted at breakfast, even though there were some seats that were empty but the waiter told us that those tables had been cleaned and that we can’t use them. We wanted to sit my the sunshine next to the window but instead we’re sat in the corner. Regardless it’s a nice hotel and I would stay again.
Comment from Hotel Management
3 Dec 2024 by LD, Hotel Management
Dear MayaThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Thank you for your positive feedback regarding the hotels fabulous location, good buffet breakfast, spacious accommodation and good value for money. We are thrilled that you found the team friendly and helpful.Belatedly, we can only apologise that you were disappointed with cleanliness of the bedroom and bathroom. All linen is supplied by an offsite contractor and all linen should be check by our team prior to using it.Belatedly, we can only apologise that some of our team were unhelpful ( concierge and reception) and that you had to pay to use the facilities within Aquilla.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.On behalf of all the team we would like to wish you a very Merry Christmas and a Happy New Year.Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 2 Dec 2024
Very nice ‘traditional’ hotel in excellent location for museums and shopping
Comment from Hotel Management
3 Dec 2024 by LD, Hotel Management
Dear DanielThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. Thank you for describing us as a very nice, traditional hotel.We hope you will consider returning to one of our properties again in the future.On behalf of all the team we would like to wish you a very Merry Christmas & Happy New Year!Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 2 Dec 2024
Staff was nice, good service and convenient
Comment from Hotel Management
3 Dec 2024 by LD, Hotel Management
Dear AydenThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Thank you for your lovely feedback regarding the nice staff and good service.Like you, we love our location in the Museum Quarter close to the Royal Albert Hall, Harrods and Hyde Park. Our guests also have the choice of using South Kensington or Knightsbridge underground stations or alternatively the No 14 bus which is a 24hr service into the West End, which makes travelling around the capital easy. We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.On behalf of all the team we would like to wish you a very Merry Christmas and a Happy New Year.Kind regardsSarova Hotels Customer Service Team
by A verified traveler from Tarrytown
Posted 1 Dec 2024
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Comment from Hotel Management
3 Dec 2024 by LD, Hotel Management
Dear Kristen ElizabethThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.On behalf of all the team we would like to wish you a very Merry Christmas and a Happy New Year.Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 30 Nov 2024
Location, Friendly, good breakfast and clean spacious room, sports club is somewhat restrictive re hours avsilable and for additional cost comparable with most urban sports clubs
Comment from Hotel Management
3 Dec 2024 by LD, Hotel Management
Dear RexThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.Thank you for your positive feedback regarding the hotels fabulous location, good buffet breakfast and spacious accommodation. We are thrilled that you found the team friendly and helpful.Belatedly, we can only apologise that you were disappointed with the additional cost and restrictive hours within Aquilla.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.On behalf of all the team we would like to wish you a very Merry Christmas and a Happy New Year.Kind regardsSarova Hotels Customer Service Team
by A verified traveler from Briarcliff Manor
Posted 29 Nov 2024
Excellent stay- only issue with Expedia is misleading VIP bonus; states free drink pp per room, but it’s actually one drink per room per stay. Also, there isn’t a free fitness room as advertised; have to pay to use facility in adjacent building. When looking for a hotel, gym was important and I entered that in my filters. Just something to be aware of.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by LD, Hotel Management
Dear MaryleeThank you for taking the time to review The Rembrandt Hotel.We are pleased that your recent stay was a mainly positive experience.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.On behalf of all the team we would like to wish you a very Merry Christmas and a Happy New Year.Kind regardsSarova Hotels Customer Service Team
