Ratings based on 68 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jul 2024 on Orbitz
Beautiful resort, room was very nice, service and diner needs improvement
by A verified traveler
Posted 8 Mar 2022
Really convenient to have the bus stop just out front
by A verified traveler
What a shame!
Posted 1 Mar 2022 on HotelsThis hotel has the potential of being a good choice for the area. It has great kids facilities although I don't think the hotel likes children very much. The hotel has been let down by appalling management and service. You might have a stress-free stay if you have no need to communicate with staff. However if you are unfortunate enough to have any needs or interactions with reception and/or management (especially Theresa), be prepared to have your experience turned upside down. Personally I would prefer to pay extra and stay in a hotel with a better customer service ethos and where the staff have been trained how to/not to speak to guests. It's very upsetting when management show little respect to their paying customers and are unable to show restraint when it comes to communication. (I would like to point out at this stage that there was one staff member - Sebastian - who I believe was delightful. He is new, young and probably not yet influenced by the hostile example of his colleagues).
by A verified traveler
Posted 20 Feb 2019
The property was very located between the main skiing areas.
by A verified traveler
Posted 1 Jan 2019 on Hotels
by A verified traveler
Posted 29 Dec 2018 on Hotels
Great place with really friendly staff.
by A verified traveler
Posted 29 Dec 2018
I loved this hotel-it has a lovely warm welcome and although the decor is a little dated it is spotlessly clean and very comfortable.The staff were so friendly and helpful.Its position was perfect with the local bus stop outside and easy walking distance to either Klosters Platz or Klosters Dorf where you could catch a train to go further afield or grab a bite to eat.We stayed over Christmas and the atmosphere was magical.I would definitely return.I travelled with my wife and 2 teenaged children and we all enjoyed.
Recommended
for Familiesby A verified traveler
Excellent for children
Posted 6 Apr 2018
Pros: Food, swimming pool, playroom, shuttle bus
Cons: It's very good value so any improvements to comfort and luxury would no doubt come at a price. Better to keep it as it is.
We stayed over Easter with our 2 children and some friends who also had children. It's great for families with an excellent swimming pool, including a children's pool, a well-equipped and clean playroom, sledges, children's meals, even a bowling alley. It's very large and spread out which makes it difficult/impossible to leave the children in the bedroom whilst you go off for dinner/breakfast unless you have a baby sitter. It's reasonably well located, being very close to the bus stop, but not in the centre of town, and they do have a free shuttle bus. It's a very good value three star hotel and the rooms are decorated accordingly. Of course they could be more comfortable and luxurious but they are good value and extremely clean. The beds were comfortable and the plumbing works well. The food is very good. This is much better (and more expensive) than three star and the restaurant is a quality restaurant in its own right.
by A verified traveler
Posted 9 Jan 2018 on Hotels
Amazing for families with children of all ages
by Sarah from Zurich
pricey for 3* but this is Klosters
Posted 13 Mar 2016 on HotelsThe hotel obviously dates back several decades but the facilities are fine. The staff is helpful and the food was good in the Buenderstuebli. We were pleasantly surprised that there was a minibar. Would have preferred extra pillows. Room very warm. Towels were a bit thin.
