Ratings based on 48 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dengkil
Posted 13 Nov 2024
.
by A verified traveler
Posted 8 Nov 2024
Very skimpy on amenities
Comment from Hotel Management
9 Nov 2024 by Wyndham Acmar Klang, Hotel Management
Thank you for sharing your feedback with us. We’re truly sorry to hear that our amenities did not meet your expectations, and we apologize for any inconvenience this may have caused during your stay.Your comfort and satisfaction are extremely important to us, and we continuously strive to improve our offerings to ensure every guest has a wonderful experience. We value your input and will be reviewing our amenities and services based on your feedback to see where we can make improvements.Thank you again for choosing to stay with us and for giving us valuable insights. If there’s anything further, we can do to make things right or if you plan to visit us again, please feel free to reach out directly. We would love the opportunity to welcome you back and provide a more enjoyable stay.
by A verified traveler
Posted 29 Aug 2024
The hotel staff are definitely 5 star, but the hotel itself needs some updates. I was surprised to hear it was only 5 years old, but the building was much older and sat for many years. The bar is fantastic and I thouroughly enjoyed the entertainment and bartenders were lovely friendly people! The management even went out of their way to bring me birthday cake which was absurd, but just that little extra touch that elevates this wonderful staff! I really hate knocking the room, but it just really needs a good interior designer to elevate the room a bit. The bed was comfy, WiFi worked well, shower water was nice, and they have a nice amenities kit waiting. Overall a very pleasant stay and if I’m ever in Klang again I will definitely consider staying here. Note to single traveling ladies be careful if you explore the area behind the hotel.
Comment from Hotel Management
22 Sep 2024 by Wyndham Acmar Klang, Hotel Management
Dear Brad,Thank you for sharing your feedback and review! We’re thrilled to hear that you had a wonderful experience with us. Your kind words, especially about our staff, are greatly appreciated.We look forward to welcoming you back for another exceptional visit to Wyndham Acmar Klang.Best regards,Wyndham Acmar Klang
by A verified traveler
Posted 21 Jul 2024
You’re far better off going to the new DoubleTree down the road, which is closer to the i-City mall, much cleaner and dedicated staff.
Our room was dusty, areas of detail were dirty (clearly hadn’t been cleaned in weeks), the shower pressure was neglible and only spat out cold water, general dirt and grime was everywhere (the nasty teaspoons were particularly bad) and the pillows were covered in fluff and dirt.
Overall it feels like a total disinterest in the attention to detail. I also felt as though the staff were more interested in their phones or joking around with their co-workers than guests.
Honestly, just go to the DoubleTree.
by A verified traveler
Posted 12 Jun 2024 on Hotels
All was OK, except to loud AC in the room.
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 12 Mar 2024
Lighting commands in room a bit confusing
by A verified traveler
Posted 25 Feb 2024 on Hotels
by A verified traveler
Posted 7 Jan 2024
The hotel is located at AEON Bukit Raja Klang and it is 10 minutes walk to AEON for shopping or dining. The hotel has provided free parking for their hotel guests.
The room is big and the bed is and pillows is comfortable. But the floor carpet has a lot of dust and Hotel has provided room slippers for their room guests. The bathroom door ‘s lock is spoils. The bathroom door can close and cannot lock for my room. The water pressure for shower is strong. The hotel only provide shampoo, shower cream and conditioner 1 small bottle each. It is not enough for 2 guests for shower. We have to bring our own body shampoo our own self.
My room Wi-Fi is good but the centralise air-cond is taking long hours for cooling. I will stay again if the hotel rates is good and affordable.
