Ratings based on 20 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Sep 2024
by A verified traveler
Posted 11 Apr 2022 on Hotels
by A verified traveler
Posted 3 Jan 2022 on Hotels
by A verified traveler
Posted 6 Dec 2018 on Hotels
overall it was a nice stay at that "quiet" area.
Comment from Hotel Management
27 Dec 2018 by Hotel 99 , Hotel Management
Dear Doreen, thank you for choosing Hotel 99. We are delighted to know that you enjoyed your peaceful stay with us and thank you for giving us such a wonderful review and rating. We look forward to welcome you again, and serve you better.
by A verified traveler
Posted 28 Nov 2018 on Hotels
Sorry to say but the hotel staff look like have gold in their mouth cannot even give a single smile beside that when guest arrived the staff just sitting with unfeeling face expression
Comment from Hotel Management
28 Nov 2018 by Hotel 99 , Hotel Management
Dear Vincent, thank you for choosing Hotel 99. We sincerely apologise that we were unable to meet your expectations but thank you for sharing your thoughts with us. We will do our best to fix the matter and improve our services. We look forward to welcome you again, and serve you better.
by A verified traveler
Posted 12 May 2018 on Hotels
Comment from Hotel Management
18 Jun 2018 by Hotel 99 , Hotel Management
Dear syahida, thank you for your generous rating! We look forward to serving you again, and serving you better. :)
by A verified traveler from klang
Bad customer service
Posted 11 Mar 2018We check in at 6:15pm. The receptionist is very rude. After we enter to our room, wifi cant be connected, aircond did not functioning. When we ask for change room, they keep delaying until almost 11pm. Im so tired yesterday and with that kind of customer service, im became very mad with the hotel and its staff.
Comment from Hotel Management
24 Mar 2018 by caroline, Hotel Management
Hi, we are so sorry about your unpleasant experience. We have shared your feedback with our team and will take corrective action on it. Thanks for bringing this issue to our attention. Again, pls accept our apology and hope that you will give us another opportunity to be of service to you. Thank you
Recommended
for Everyoneby A verified traveler
Clean and simple
Posted 11 Feb 2018Very basic but it got all you need for a short stay. The girl receptionist was friendly and helpful. Couldve done something about the steep stairs to the upper floor though.
Comment from Hotel Management
24 Mar 2018 by caroline, Hotel Management
Hi, thank you for choosing our hotel. We are glad to hear that you enjoyed your stay with us. We work really hard to provide the best service for our guest, hope to see you again. Thank you
Recommended
for Everyoneby A verified traveler from Penang
Good
Posted 22 Dec 2017Had a fairly good stay..it's within town area,so it was easy to travel ..there are plenty of parking lots in front of the hotel- under Majlis bandaran, however, there is no need to display the tickets as per the receptionist's advice.. The only inconvenience we had was having to climb up the stairs, which they have up to 3 levels.. it was overall very good and worth the price paid..
by Gunasundari
Posted 17 Dec 2017 on Hotels
