Ratings based on 145 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
26 Oct 2024 by Chokedee Yoosathit , Hotel Management
Dear Michael,Thank you for taking the time to share your stay feedback. We are delighted to hear that you were happy with overall stay. May I take this opportunity to thank you again for staying with us and we sincerely hope to have an opportunity to welcome you back. Sincerely yours, Chokedee Yoosathit Hotel Manager
by A verified traveler
Good view but old room
Posted 2 Aug 2024 on HotelsLocation is good. Check in time is 15:00 but room is ready 15:40. Every room have ocean view but old. Many things broke. We have to wait for maintenance after check in for 1 hours and cannot fix. Hotel upgraded to deluxe room. Deluxe room still old and something broke but acceptable.
Swimming pool is good.
Comment from Hotel Management
2 Aug 2024 by Kitisak, Hotel Management
Dear Khun Anukul,We are sorry to read that your expectation was not met 100% this time. Please know that all your points have been followed up and been addressed with concerned Managers and teams. Rest assures that we are all working hard to try to meet all guests' expectations, and we are all very passionate in our work. If we for any reasons cannot met all expectations, we try to find a solution during our guest stay. You are more than welcome to contact direct at the hotel for any further comments. Thank you again and we hope to see you back on your next visit to show our improvements. Sincerely Yours, Kitisak ChareewanAssistant Front Office Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Chokedee Yoosathit , Hotel Management
Dear Khun Juthathip,Thank you for taking the time to share your stay feedback. We are delighted to hear that you were happy with overall stay. May I take this opportunity to thank you again for staying with us and we sincerely hope to have an opportunity to welcome you back. Sincerely yours, Chokedee Yoosathit Hotel Manager
by A verified traveler
Posted 21 Nov 2023
Comment from Hotel Management
26 Feb 2024 by NA, Hotel Management
Dear Rujiruk,I was delighted to read your review to stay. As a Centara brand property, our sole intention is to offer the highest levels of service and comfort we possibly can and we are so glad you enjoyed your stay.It was a great pleasure to learn that you enjoyed many aspects of the hotel facility. Your feedback have already been shared with our fellow Team Members, who are always very pleased and motivated to hear when our guests voice their appreciation.I hope this is not your last visit to Centara Q Resort Rayong as nothing would give us greater pleasure than having the opportunity to welcome you again.Best regards,Kitisak ChareewanAsst. Front Office Manager
by A verified traveler
First Timer in Rayong
Posted 16 Mar 2023 on HotelsGreat resort,friendly staff and nice location the beach 200 meters from the hotel property .Quiet area great for a relaxing time. Nice little bar ( Dive Bar ) next to the resort and if you want make a quick trip into town hotel offers a free shuttle service .
Comment from Hotel Management
26 Feb 2024 by NA, Hotel Management
Dear Raymond,I was delighted to read your review to stay. As a Centara brand property, our sole intention is to offer the highest levels of service and comfort we possibly can and we are so glad you enjoyed your stay.It was a great pleasure to learn that you enjoyed many aspects of the hotel facility. Your feedback have already been shared with our fellow Team Members, who are always very pleased and motivated to hear when our guests voice their appreciation.I hope this is not your last visit to Centara Q Resort Rayong as nothing would give us greater pleasure than having the opportunity to welcome you again.Best regards,Kitisak ChareewanAsst. Front Office Manager
by A verified traveler
Posted 14 Mar 2023
ห้องน้ำท่อตันระบายน้ำช้ามาก ฝนตกน้ำไหลเข้าห้อง การดูแลสภาพห้องไม่ดีเท่าที่ควร เหมือนจะมีพนักงานน้อยการบริการไม่ทั่วถึง
อาหารเช้าโอเคดี แต่ห้องอาหารเล็กไปหน่อย กันทางเข้าเกือบไม่เจอ
by A verified traveler
Posted 9 Mar 2023
Comment from Hotel Management
26 Feb 2024 by NA, Hotel Management
Dear James,We are sorry to read that your expectation was not met 100% this time. All your points has been followed up and been addressed with concerned Managers and teams.Rest assures that we are all working hard to try to meet all guests expectations and we are all very passionate in our work. If we for any reasons cannot met all expectations we try to find a solution during our guest stay. You are more than welcome to contact direct at the hotel for any further comments. Thank you again and we hope to see you back on your next visit to show our improvements.Sincerely Yours,The Management
by A verified traveler
Posted 8 Mar 2023 on Travelocity
Old old hotel
by A verified traveler
Posted 13 Jul 2022 on Orbitz
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by A verified traveler
Location, pool, beach make up for shortcomings
Posted 29 Jan 2022 on HotelsGreat view, nice beach, quiet location, nice pool.
They've got some kinks to work out in the customer service department. The manager did offer a discount at the end of my stay to make up for a few small yet irritating issues.
