Ratings based on 15 Verified Reviews

3.0 out of 5
83% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Sadly disappointed

Posted 4 Jul 2022 on Hotels
Hotel is run down and not as per the pictures as per the web or on the app. The pool is empty, the general condition of the premises are relatively poor currently. In the room, the furniture is neglected and the little dressing room is in a bad shape. The bathroom is okay but the ceiling has black mould and it looked like it hasn't been cleaned or painted in months or years. The bedding has some marks on it which tells me it is old and not replaced ever so often. For general standards in Kiwe it is average to poor, compared to other hotels and lodges. I would rather pay the price and stay at the new hotel in Kitwe.
5 out of 5
by A verified traveler

Posted 17 Nov 2021
Nice location and good staff.. Beautiful ladies on reception 👍👍👍💯
1 out of 5
by A verified traveler

Posted 29 Nov 2020 on Hotels
The hotel refused me to check on account they didn't have reservation!!! I want my money back
2 out of 5
by A verified traveler from Orlando

Posted 8 Aug 2020
The hotel pictures showed in the website are far from reality. The rooms are smelly, the sheets yellowish. Only one bath towel in the room and with yellow spots. The swimming pool was out of service. The breakfast had very poor selection.
4 out of 5
by A verified traveler

Posted 22 Mar 2020 on Hotels
Comfortable and clean. Food very good. Receptionist could learn a bit of etiquette.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Jul 2019 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jun 2019 on Hotels
3 out of 5
by A verified traveler

Total waste of money

Posted 17 Aug 2018 on Hotels
It was full of mosquitos in room No:7 and WiFi was a joke.
1 out of 5
by A verified traveler

Posted 27 Jul 2018
Will never stay here again even if it was half the price of what I paid.
2 out of 5
by A verified traveler

Not coming back to this place again!

Posted 14 Jun 2018 on Hotels
I stayed here for 6 nights ona business trip. The best thing about the hotel is the friendly staff. This is the second time I have stayed here and the deterioration in a year is extremely visible. The room was clean and the bed comfortable, but that is where it ended. Lukewarm water, toilet that did not work, patio door was broken andI had to cotniually ask for towels. The outside area of the hotel, the pool and car park was dirty with cigarette butss, bottle tops and looked a mess. Breakfasts were a joke! How can you get basic bacon and eggs wrong? Acually the bacon ran out on day 3 and was replaced with a kind of fried ham/polony! If you ask for butter you get given a communcal tub of margerine!! On my final breakfast, after 6 days I finally got he soft eggs that I had asked for each day!!! Sorry, but I won't be back! Spend some money and get the place uplifted. It feels like the current owners and not investing in the business whatsoever and are merely running it down.
Comment from Hotel Management
18 Jun 2018 by Diana, Hotel Management
Good Morning Mr Anthony, Thank you for getting back to us. We sincerely apologies for falling your expectations, will make sure we improve in all what you have pointed out. Looking forward see you at Pamo Hotel & Restaurant. Diana
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