Ratings based on 235 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2021 on Hotels
If you are looking to spend one night, it was good. Service was great!!!! Everyone was nice and polite.
The tv only had one channel, and it was the news. Our window showed a roof top and into other windows.....
The bed was extremely comfortable... like amazingly comfortable.
But it looked like there was old nicotine stains and mold on the ceiling in our bathroom.
The 14 foot ceilings were great, and made the room look like it had alot of space!!!!
by A verified traveler
Posted 17 Aug 2021
It was nice being right downtown.
Comment from Hotel Management
2 Sep 2021 by Front Desk Staff, Hotel Management
Thank you for this review!
by A verified traveler
Posted 3 Aug 2021
Things are better than expected even during this COVID-19 pandemic
Comment from Hotel Management
2 Sep 2021 by Front Desk Staff, Hotel Management
Thank you! We are trying are best to ensure guests have pleasant stays by providing as many COVID-19 pre-cautions as we can!
by A verified traveler
Posted 20 Dec 2020 on Hotels
Awful overpriced for a crappy accommodation
by A verified traveler from Toronto
Posted 2 Mar 2020
the hotel was very close to our evening theatre, that's why I booked it. It looks better in the pictures, It's very tired. But it was very clean and the staff was very helpful.
It was also very close to the bus station. Not the best part of town.
by A verified traveler
Posted 28 Feb 2020 on Hotels
by A verified traveler from Leamington
Posted 25 Nov 2019
Rooms need an upgrade .
You can see dust accumulated along walls
Hot waters from sink didn’t flow well
Someone is going to hurt themselves going to washroom with a small step at door
Comment from Hotel Management
28 Nov 2019 by Front Desk Staff, Hotel Management
Hello!
We are sorry to hear that you had some issues with the bathroom during your stay.
We are glad to inform you that we are currently working on upgrading the rooms but unfortunately we can only upgrade a few at a time!
We thank you for this informative review!
Most of our rooms do not have steps leading into the washroom however we will further look into putting an additional warning/informing guests if they are in one of the few rooms that do!
We thank you for staying with us and leaving us this feedback!
-Hope you have a great day,
Front Desk Staff
Royal Inn & Suites
by A verified traveler
Posted 15 Nov 2019 on Orbitz
Property was old with little to no improvements done.
Comment from Hotel Management
16 Nov 2019 by Front Desk Staff, Hotel Management
Hello!
Thank you for this response!
Unfortunately renovations take time! We will further look into what renovations we can prioritize to maximize guest fulfillment!
-Thanks
Front Desk Staff
Royal Inn & Suites
by A verified traveler
Posted 9 Nov 2019
Pleasantly surprised with a bigger room than we paid for. Great location and really close to the Sleeman centre for the concert we were going to. Only downside was finding parking for the night it wasn’t totally clear where the best place for us to park was.
Comment from Hotel Management
10 Nov 2019 by Front Desk Staff, Hotel Management
Hello!
We are glad to hear that overall you had a positive stay.
We apologize for the parking inconvenience we are looking into ways we can help guests better locate safe and convenient parking we thank you so much for this helpful feedback! And we hope to see you again!
-Thank You Very Much
Royal Inn & Suites
Front Desk Staff
by A verified traveler
Posted 9 Nov 2019
Comment from Hotel Management
9 Nov 2019 by Dawnne, Hotel Management
Thank you for the wonderful review.
The staff at the Royal Inn are happy that you enjoyed your stay and hope to see you back again soon!
Take care and have a great weekend!
Kindest Regards,
Dawnne Fiorillo
