Ratings based on 1,507 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
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Comment from Hotel Management
12 Nov 2024 by Chad, Hotel Management
Thank you Muhammad for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care
by A verified traveler
Posted 11 Nov 2024
The bathtub is out dated, and the inside of the toilet basin was dirty.
The beds were really comfortable and clean, the breakfast was amazing.
Comment from Hotel Management
11 Nov 2024 by Chad, Hotel Management
Thank you Faith for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care
by A verified traveler
Posted 10 Nov 2024
Close to costco and easy drive to arenas .
Comment from Hotel Management
11 Nov 2024 by Chad, Hotel Management
Thank you Marie for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Chad, Hotel Management
Thank you Olayinka for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Kindest regards
by A verified traveler
Posted 27 Oct 2024
Great renovation here. Don't overlook this hotel. Very well designed common areas, great staff, nice rooms with good sound proofing.
Comment from Hotel Management
29 Oct 2024 by Chad, Hotel Management
Thank you Sheryl for taking the time to share your amazing feedback with us. We look forward to seeing you again soon. Take care
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Chad, Hotel Management
Thank you Dom for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Kind regards
by A verified traveler from IXONIA
Posted 22 Oct 2024
The property is freshly redone in all areas. It was rebranded as HIEx & suites after we booked. Breakfast was typical free fare but well stocked. The breakfast area was large beautiful. The room was on the small side but all fresh and updated. Very quiet with spancrete construction. Located very near the Toyota plant and many eating choices.
Comment from Hotel Management
23 Oct 2024 by Chad, Hotel Management
Thank you Daryl for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!
by A verified traveler
Posted 20 Oct 2024
Excellent staff. Clean. Love the Dove products that are always in the bathrooms of Holiday Inn properties
Comment from Hotel Management
21 Oct 2024 by Chad, Hotel Management
Thank you Peter for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care
by A verified traveler
Posted 19 Oct 2024
Ask about hockey tournament stays and if they have one while you are there ask for a different floor. We had 20 adults and children playing literally outside our door for over 2 hours. Yelling and screaming and a hockey net set up right in the hallway. Couldn’t even hear the TV to drown out the noise it was so bad. Called downstairs and all we got was a “they aren’t allowed to do that”. No one came up to ask them to go to their rooms or be quiet. Kids sent to bed around 8:30 and parent hung out right outside our door into to the rooms across from us until after 9:30pm. Checking out when asked about our stay and I told him what happened all we got was a “I will tell my manager”. No sorry or anything. Room and property was lovely but noise and lack of hotel help moving us or getting them to stop wasn’t worth the price we paid. And it wasn’t cheap and probably more than the discount rate the hockey teams got.
Comment from Hotel Management
25 Oct 2024 by Chad, Hotel Management
Thank you Leah for taking the time to share your valued feedback with us. Without it, we can not learn nor grow. We are truly sorry to hear about your experience and we hope that you'll give us another chance to make things right. Thank you for choosing the newly renovated Holiday Inn Express & Suites Kitchener Southeast, take care!
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Chad, Hotel Management
Thank you Owen for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care
