Ratings based on 661 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Roblin
Posted 21 Nov 2024
Nice patio
by A verified traveler
Posted 18 Nov 2024
Very friendly staff! Loved the Peleton in the fitness area.
by A verified traveler
Posted 17 Nov 2024
Nice place well kept. Kitchen needed a few larger bowls for snacks or mixing up stuff.
Comment from Hotel Management
20 Nov 2024 by Missy, Hotel Management
Dear Richard,Thanks for being our guest and taking the time to leave a review. It looks like you had a great stay. We do have Brand Standards that are set by Hilton in which we are required to have in our suites, but I will talk with our Executive Housekeeper to see if maybe we can add this to a list of "extras" that we keep if guests ask for something! We hope should your travels bring you back to the area, you will consider calling us home again.Missy ThompsonOperations Supervisor
by A verified traveler
Posted 17 Nov 2024
There were mice scurrying around in the walls in our King Suite which kept us awake at night. Complained to management in the morning and they said that they have a rhodent control company that does work for them which says something for the facility. He assured that he would call them. He didn't offer an apology or any discount. We will not be returning.
Comment from Hotel Management
20 Nov 2024 by Missy, Hotel Management
Dear David,Thank you for being our guest and taking the time to provide your feedback. I am sorry to hear that you didn't get a good night's rest. There seems to be a bit of miscommunication about the pest control company. When you were speaking with our front office manager, she said how we work with a pest control company as a preventative measure to ensure we don't run into a problem, and when we get any kind of complaints, we do follow up with them for them to do there thing to get the root of any problem that a guest brings to our attention to ensure nothing comes of a bigger issue. I am wondering if perhaps it was the pipes in the walls that were making the noise, as guests who tend to be a light sleepers, say they sometimes can hear the water running through the pipes? I'm sorry we won't be welcoming you back to the hotel but do hope you would be willing to give us another try.Missy ThompsonOperations Supervisor
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Missy, Hotel Management
Dear Leah,Thank you for taking the time to rate us. It looks like you enjoyed your stay based off the rating. We hope to welcome you back again soon.Missy ThompsonOperations Supervisor
by A verified traveler from Milton
Posted 27 Oct 2024
Staff went over and above to help us enjoy our stay
Comment from Hotel Management
28 Oct 2024 by Missy, Hotel Management
Dear Rhonda,Thank you for being our guest and choosing us for your hotel needs. I love that the team went above and beyond to make sure you had a great stay. We strive to provide a welcoming environment and make sure each guest feel like we are their home away from home.We hope should your travels bring you back to Cambridge, you will consider staying with us again.Missy ThompsonOperations Supervisor
by A verified traveler
Posted 25 Oct 2024
good
Comment from Hotel Management
27 Oct 2024 by Missy, Hotel Management
Dear Glenn,Thank you for being our guest and taking the time to rate us. It looks like you had a great stay based off the rating. We hope to welcome you back again, should your travels bring you back to Cambridge.Missy ThompsonOperations Supervisor
by A verified traveler
Posted 23 Oct 2024
Exercise facilities are super. Pool is warm and clean. Staff says hi. Desk agent is warm and helpful. I look Fwd to staying here. Aways a busy hotel.
Comment from Hotel Management
27 Oct 2024 by Missy, Hotel Management
Dear James, Thank you for choosing us, for your hotel needs. It's great to hear the amenities offered suits your needs. It's amazing how a little thing like a staff member saying Hi and acknowledging you, can have such a positive impact to your day, especially when you're not just treated like a sign. We strive to have meaningful interactions with guests.We can't wait to welcome you home again soon!Missy ThompsonOperations Supervisor
by A verified traveler
Posted 21 Oct 2024
Very family-friendly hotel
Comment from Hotel Management
27 Oct 2024 by Missy, Hotel Management
Dear Marianne,Thank you for being our guest and taking the time to provide your feedback. We truly are a great family friendly hotel with having a pool, sports court, board games and more. With being an all-suites hotel, our guest rooms are larger than the average hotel room, so there is plenty of space for kids, and some room types and 2 or 3 tvs, so there's not fighting on what to watch on tv! We hope to welcome you back again soon.Missy ThompsonOperations Supervisor
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Missy, Hotel Management
Dear Jim.Thank you for choosing to call us your home away from home. Based of your ratings, I'd say you enjoyed your stay with us. We hope, should your travels bring you back to Cambridge, we can welcome you back!Missy ThompsonOperations Supervisor
