Ratings based on 963 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
It was perfectly average. Staff were quite pleasant. Area of town sucks but that’s about it
Comment from Hotel Management
19 Nov 2024 by Team Crowne Plaza, Hotel Management
Dear Michelle,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff pleasant, as we take pride in providing friendly and attentive service to all our guests.We understand that the surrounding area may not have met your expectations, and we apologize for any inconvenience this may have caused during your stay. Your feedback is valuable, and we will continue working to ensure our guests feel comfortable and well-supported during their visit..We hope to have the opportunity to welcome you back and provide an even better stay next time.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Team Crowne Plaza, Hotel Management
Dear Marija,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional rating.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.Safe travels,
by A verified traveler
Posted 17 Nov 2024
Great room comfortable bed. Nice hot water in the shower consistent great day 10 out of 10 would recommend
by A verified traveler
Posted 17 Nov 2024
Very overpriced for what you get
Comment from Hotel Management
19 Nov 2024 by Team Crowne Plaza, Hotel Management
Dear Gurwinder,Thank you for sharing your feedback. We're sorry to hear that you felt your stay did not offer the value you expected. We strive to provide a quality experience that aligns with the rates we charge, and we regret that we fell short of your expectations on this occasion.Your input is invaluable, and we will review it as we continuously evaluate ways to enhance the guest experience. If you have specific suggestions or areas where you feel improvements could be made, please let us know.We hope you'll consider staying with us again, as we'd love the opportunity to provide a stay that better meets your expectations.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Team Crowne Plaza, Hotel Management
Dear Christopher,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional rating.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.Safe travels,
by A verified traveler
Posted 10 Nov 2024
Pool and gym, friendly staff
Comment from Hotel Management
19 Nov 2024 by Team Crowne Plaza, Hotel Management
Dear Thomas,Thank you for your feedback! We’re delighted to hear you enjoyed our pool and gym facilities and that our staff made a positive impression during your stay. Providing a welcoming and enjoyable experience for our guests is always our priority, and it’s wonderful to know we succeeded in those areas.We truly appreciate your kind words and hope to welcome you back in the future for another great stay. If there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know.
by A verified traveler
Posted 10 Nov 2024
Good place to stay in middle of downtown. Walkable and public transport connectivity. Lots of near by dinning options.
Comment from Hotel Management
10 Nov 2024 by Team Crowne Plaza, Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted to hear that our central location added to your experience, with easy access to public transportation and a variety of dining options just steps away. We aim to provide convenience and comfort, and it’s great to know that you enjoyed your stay in the heart of downtown. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Team Crowne Plaza, Hotel Management
Dear Christy,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.Safe travels,
by A verified traveler
Posted 5 Nov 2024
It was easy to find. There was a lot of parking available. The staff was very friendly and helpful. Outside around the hotel there was construction but you could hear absolutely nothing inside. Very satisfied with our stay.
Comment from Hotel Management
7 Nov 2024 by Team Crowne Plaza, Hotel Management
Hi Albert,Thank you for sharing your positive experience! We're delighted to hear that you found the hotel easily accessible, with plenty of parking and friendly, helpful staff. It's great that the construction noise outside didn't affect the quiet comfort of your stay, allowing you to fully enjoy a peaceful and satisfying visit. We look forward to welcoming you back for another enjoyable experience soon!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Team Crowne Plaza, Hotel Management
Dear Dean,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional rating.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.Safe travels,
