Ratings based on 16 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from miami
Posted 25 Oct 2024
excellent costumer service. Zoe was the best!!!!!!
Comment from Hotel Management
26 Oct 2024 by Boardwalk Homes, Hotel Management
Hi Leo,Thank you so much for your kind words! We're thrilled to hear that Zoe provided excellent service and made your experience memorable. We'll be sure to share this with her—thank you for choosing us, and we look forward to welcoming you again!
by A verified traveler
Posted 2 Sep 2024
Love this property. Clean and organized. Easy access and friendly staff to work with. Reasonable pricing. We will visit again for sure!
Comment from Hotel Management
7 Sep 2024 by Boardwalk Homes, Hotel Management
Hi Cong,Thank you for staying at our 1 Bedroom Townhouse Condo and we really appreciate your feedback.Hope to host you again soon.
by A verified traveler
Posted 3 Jun 2024
I was there and this was my experience!
Comment from Hotel Management
3 Jun 2024 by Boardwalk Homes, Hotel Management
Hi Wayne,We are so happy that you had a great stay at our 1 bedroom suite. Hope to host you again in the future.
by A verified traveler
Posted 27 Feb 2024
The condo was truly beautiful. It is a great 2 bedroom apartment.
Comment from Hotel Management
27 Feb 2024 by Boardwalk Homes, Hotel Management
Hi Hersline,Great to hear that you enjoyed your stay at our 2 bedroom suite. Hope to host you again soon.
by A verified traveler
Winter trip
Posted 21 Jan 2024 on HotelsThe place was comfortable with plenty of space and had everything we needed to prepare our meals. It was located near a shopping site. The one issue for us was that no one came to shovel the driveway for the place so I had to do it myself since the snow plow had blocked us in. Now there was a shovel to use but it was not the greatest one to use and I felt at times that it was going to crack with the wet snow. It would have been nice to have been informed ahead of time that no clearing service would be provided. Thankfully I was fit enough to clear enough for us to get out.
Comment from Hotel Management
21 Jan 2024 by Boardwalk Homes, Hotel Management
Hi Michael, Thank you for staying at Boardwalk Homes. We appreciate your feedback and apologize for any inconvenience. We understand your concern about shoveling snow, the big snow storm happened on the date of your check in, the whole city was slow down on snow shoveling/removal. Our contractor had so many clients to be taking care of at the same, and they were behind the schedules and work has been delayed. We supply shovel and salt for just in case guests need to get in/out sooner, so they can use the shovel. The huge packed ice-snow were eventually cleared on the date of your check-out.
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
11 Dec 2023 by Boardwalk Homes, Hotel Management
Hi Laurie, thank you so much for staying at Boardwalk Homes. Hope to host you again.
by A verified traveler
Posted 22 May 2023
Comment from Hotel Management
11 Dec 2023 by Boardwalk Homes, Hotel Management
Hi Eliza, thank you for the rate. We do have other options in terms of different properties/stay or complimentary upgrades available. Hope to host you next time.
by A verified traveler
Posted 20 Jun 2022
When we booked there was no indication that I recall that this was a basement suite. Access stairs were steep and no window in bedroom makes me question whether this is a legal suite. No temperature control in suite - we froze for days. The bedding for the hide a bed was dirty and threadbare. This was promptly remedied by Boardwalk the next morning, but because of this our daughter’s first night was poor. Toilet plugged part way through and when I called about that they didn’t seem to be interested in finding a solution because “it’s Saturday”. Working toilets are pretty important even on weekends. We will not be returning.
Comment from Hotel Management
23 Jun 2022 by Boardwalk Homes, Hotel Management
Hi Bryce,
We are truly sorry that you did not have an enjoyable stay in the unit.
The 1-bedroom unit that you stayed is a walkout basement unit with large patio door facing the green area and a nice park behind the green. We also have other 1-bedroom units with entrance on ground level. Most of our guests like the walkout basement unit as it is our newest unit and bright. We have also provided a fireplace in the unit for guests to use in case they feel cold.
For the toilet tissue blockage, our staff had in fact contacted one of the maintenance staff and arranged him to go to your unit that morning. However, the arrangement was cancelled as you reported 20 minutes later that the problem was solved.
Once again, we would like to apologize for the experience you had. We sincerely hope you will come to stay with us next time and we can offer you 1 night free.
by A verified traveler
Great stay
Posted 18 Dec 2021 on HotelsWhat a great way to spend a few days in waterloo close to a tims and food basics .. l9ved being in a house vrs a hotel room for yhe same price .. very convenient
Comment from Hotel Management
11 Dec 2023 by Boardwalk Homes, Hotel Management
Hi Francis, thank you for staying at Boardwalk Homes. We are glad that you liked the convenience location of our property. Hope to host you again.
by A verified traveler
Posted 17 Nov 2021
i can cook my own good food
Comment from Hotel Management
17 Nov 2021 by Boardwalk Homes, Hotel Management
Hi Shanda,
Thank you for staying at our 1-bedroom condo.
We are pleased to know that you enjoyed your stay. All our properties have kitchen facilities so our guests can enjoy their own meals at their home away home.
Look forward to hosting you again soon.
