Ratings based on 64 Verified Reviews
4.4 Room cleanliness
3.6 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024
by A verified traveler
Posted 22 May 2024
The property is clean and the space is large.
The only bad thing about this place is the check-in procedures. Since there is no staff in the building, your only way to access is by the email sent by the property owner. The email arrive at 6pm on the day I check-in, after I reach out many time and through email, their offical website and Expedia.
Take your risk when consider this place.
Comment from Hotel Management
15 Jun 2024 by カスタマーサポート東, Hotel Management
Thank you very much for staying at our hotel. Thank you again for choosing our hotel out of many hotels.Thank you for your valuable feedback regarding the check-in procedure. We will improve and consider your suggestion. We will continue to do our best to satisfy our guests.We sincerely look forward to welcoming you again.
by A verified traveler
Posted 7 Nov 2023
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Comment from Hotel Management
5 Dec 2023 by Hotel guest support, Hotel Management
Thank you very much for choosing our hotel.We will continue to make every effort to satisfy our guests.We look forward to welcoming you again.
by A verified traveler
Posted 7 Sep 2023 on Hotels
무인 호텔이라 사전 소통이 중요했는데
정작 체크인 정보 메일이 안와서
한동안 밖에서 연락도 못하고 있다가
한두시간 지난 뒤에 다른 투숙객이 들어와서
겨우 들어갈 수 있었습니다.
하지만 무인 운영으로 문의는 불가능했고,
로비에 있는 패드로 연락하였으나
받자마자 끊기를 여러번 반복해서
체크인에만 오랜 시간이 걸렸습니다.
분명 대부분은 편하게 잘 있다 가셨겠지만
저는 정작 그러지 못했네요.
주차공간 세곳은 장기 투숙하시는 분들이
하루종일 놔두셔서 전혀 이용할 수 없었습니다.
식당같은 곳은 코인 주차장 이용시에는
그 금액을 돌려줬는데 이곳은 문의할 수도 없었구요.
룸도 컨디션 좋고 위치도 좋았지만
세상 어려운 체크인이 아쉬웠습니다.
Comment from Hotel Management
11 Sep 2023 by 고객 지원 센터, Hotel Management
저희 호텔을 이용해 주셔서 대단히 감사합니다.체크인 절차로 인해 고객님께 불편을 끼쳐드린 점 진심으로 사과드립니다.이번 지적사항에 대해서는 진지하게 받아들이겠습니다,앞으로 고객님께서 만족하실 수 있도록 최선을 다해 노력하겠습니다.
by A verified traveler
Posted 30 Jan 2023
I hope the hotel can be more eco-friendly. There is truly zero need to air condition the enclosed corridors 24/7.
We only stay in the lobby for at most a minute and leave. It is such a waste of electricity :( The hotel can consider using the fan circulation mode instead of the heating mode.
There is one Air Conditioner on every floor (3 floors, so 3 units in total hurting the Earth). As a tourist we do not need this additional comfort. The room A/C would do.
Free parking, but only 3 spots so first come first served.
Please be more eco friendly!
Comment from Hotel Management
2 Feb 2023 by Customer Support, Hotel Management
Thank you very much for staying at our hotel.Thank you again for choosing our hotel among many others.Thank you very much for your valuable feedback regarding our facilities and parking.We will take your comments into consideration and make improvements.We will do our best to satisfy our guests in the future.We look forward to welcoming you again.
by A verified traveler
Great hotel
Posted 12 Oct 2021 on HotelsChecking in was really easy once we found the right hotel. There are three of the same company hotels within a few blocks of each other. The address that was sent to us was the wrong hotel. Thankfully a kind person walking by was able to help translate for us that we were in the wrong place. Room is nice and spacious. 4 full size beds, refrigerator with a freezer. Awesome shower head. The only down side is there was no info given on the wifi. We just made due as we only spent the evenings in the room and I logged into Netflix on the tv. Over all was very clean and very nice. The spot is very close to the downtown area but not a lot was open passed 1800.
Comment from Hotel Management
16 Oct 2021 by Customer Support, Hotel Management
Thank you for staying at our hotel.
We are glad to hear you enjoyed your stay.
There are three facilities with similar names in the Moji area. We apologize if this is a little confusing.
And we apologize for the inconvenience caused by the Wi-Fi. There is Wi-Fi in all rooms at Grand Base, but it seems that it was not displaying properly.
We are still in our infancy, but we will continue to work on improving it so that everyone can have a comfortable stay. We hope you will have the chance to stay with us again.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
18 Nov 2024 by カスタマサポート 近藤, Hotel Management
この度は当施設をご予約いただき誠にありがとうございます。高評価でのレビューをいただき、大変嬉しく思っております。今後ともお客様にご満足いただけるホテルを目指してまいりますので、ご愛顧いただければ幸いでございます。またのお越しを心よりお待ちしております
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
18 Nov 2024 by カスタマサポート 近藤, Hotel Management
この度は当施設をご予約いただき誠にありがとうございます。高評価でのレビューをいただき、大変嬉しく思っております。今後ともお客様にご満足いただけるホテルを目指してまいりますので、ご愛顧いただければ幸いでございます。またのお越しを心よりお待ちしております
by A verified traveler
Posted 3 Sep 2024
by A verified traveler
Posted 17 Aug 2024
