Ratings based on 963 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Very good station hotel with first rate staff and a remarkable breakfast.
Comment from Hotel Management
19 Sep 2024 by 三井ガーデンホテル岡山 宿泊支配人, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Okayama.We are very pleased to hear that you were satisfied with our services.Your kind words are a great encouragement to us.We will continue to strive for your satisfaction in the future.Mitsui Garden Hotel OkayamaAccommodation Manager
by A verified traveler from Hong Kong
Posted 10 Aug 2024
Our car is too tall to be parked inside the properly, but the hotel staff arranged a parking lot nearby for us to park the car, and we only have to pay a discounted rate that's similar as the original one.
Comment from Hotel Management
10 Aug 2024 by 三井ガーデンホテル岡山 宿泊支配人, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Okayama.Thank you again for taking the time out of your busy schedule to post a review.We are glad to hear that you were satisfied with your stay.If you have a chance, we would appreciate it if you would consider staying at our hotel.All of our employees are looking forward to your next visit.Mitsui Garden Hotel Okayamalodging manager
by A verified traveler
Posted 10 Jul 2024
Non smoking room still has trace of smoking smell. The room has an air purifier but that didn't really help. The breakfast buffet was excellent. Location is convenient. No direct/underground access from/to the train station so you will need an umbrella on a rainy day.
Comment from Hotel Management
10 Jul 2024 by 三井ガーデンホテル岡山 宿泊支配人, Hotel Management
Thank you very much for staying at the Mitsui Garden Hotel Okayama.We apologise for any inconvenience caused by the smell in your room.We will ensure that the rooms are deodorised and inspected carefully during cleaning.We are glad to hear that you were satisfied with our breakfast.We will serve seasonal dishes typical of Okayama.We will strive to be a good hotel.We look forward to your next visit.Mitsui Garden Hotel OkayamaManager
by A verified traveler
Posted 8 Jul 2024
Everting was good except amenities
Comment from Hotel Management
17 Jul 2024 by 三井ガーデンホテル岡山 宿泊支配人, Hotel Management
Thank you for staying with us.Thank you for taking the time to post your feedback.We apologize that the amenities did not meet your expectations.We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,Mitsui Garden Hotel Okayama,Manager
by A verified traveler
Posted 22 Jun 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by 三井ガーデンホテル岡山 宿泊支配人, Hotel Management
この度は三井ガーデンホテル岡山へご宿泊頂きまして誠にありがとうございます。またご多忙の中口コミ投稿して下さり、重ねて御礼申し上げます。至らぬ点もございますが、今後もお客様に満足していただけるようにスタッフ一同精進してまいります。またのご来観を従業員一同心よりお待ち申し上げております。
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
18 Jul 2024 by 三井ガーデンホテル岡山 宿泊支配人, Hotel Management
この度は三井ガーデンホテル岡山へご宿泊頂きまして誠にありがとうございます。またご多忙の中口コミ投稿して下さり、重ねて御礼申し上げます。至らぬ点もございますが、今後もお客様に満足していただけるようにスタッフ一同精進してまいります。またのご来観を従業員一同心よりお待ち申し上げております。
by A verified traveler
Posted 19 Jun 2024 on Hotels
全体に清潔だったが、大浴場の足元マットは頻繁に換えている方が良いかと思った。
Comment from Hotel Management
22 Jun 2024 by 井ガーデンホテル岡山 宿泊支配人, Hotel Management
この度は三井ガーデンホテル岡山にご宿泊賜りまして、誠にありがとうございます。またお忙しい中、ご感想も頂戴し重ねて御礼申し上げます。しかしながら、大浴場の足元マットに関しまして、ご不快な思いをさせてしまい誠に申し訳ございません。ご指摘いただきました内容はスタッフとも共有し、1時間ごとの大浴場のチェックの際に交換をしておりますが、回数を増やすなど改善を図って参ります。また何かお気づきの点がございましたら、お部屋替えのご提案が出来る場合もございます。恐れ入りますが、お気軽にスタッフまでお申し付けいただければ幸いです。これからも皆様が快適にお過ごしいただけるよう、スタッフ一同努めて参ります。またのご利用をお待ちしております。三井ガーデンホテル岡山 宿泊支配人
by A verified traveler
Posted 17 Jun 2024
Such an amazing location, right next to the station as well as AEON Mall.
Comment from Hotel Management
17 Jun 2024 by 三井ガーデンホテル岡山 宿泊支配人, Hotel Management
We would like to thank you for staying at Mitsui Garden Hotel Okayama and for your high evaluation of our hotel.All of us at Mitsui Garden Hotel Okayama are relieved to hear that you had a pleasant stay with us.Our hotel is located approximately 3-4 minutes on foot from Okayama Station, making it very convenient to use public transportation such as trains, buses, and cabs. There are also many restaurants and shopping centers around the hotel.We hope you will continue to use our hotel as a base for your schedule.Our staff will continue to make every effort to ensure that everyone who comes to the hotel is satisfied with their stay and that it is a place they will want to return to again in the future.We look forward to serving you again.Sincerely,Mitsui Garden Hotel Okayama Front Office Manager
by A verified traveler
Posted 12 Jun 2024 on Hotels
Comment from Hotel Management
15 Jun 2024 by 三井ガーデンホテル岡山 宿泊支配人, Hotel Management
この度は三井ガーデンホテル岡山へご宿泊いただきまして誠にありがとうございます。またご多忙の中クチコミ投稿してくださり、重ねて御礼申し上げます。ご滞在中は概ね快適にお過ごし頂けた様子が伺え光栄でございます。何か気になる点がありましたら些細な事でも構いませんので遠慮なくご報告下さいませ。またのご来館を従業員一同お待ち申し上げております。
by A verified traveler
Posted 7 Jun 2024 on Hotels
Comment from Hotel Management
9 Jun 2024 by 三井ガーデンホテル岡山 宿泊支配人, Hotel Management
この度は三井ガーデンホテル岡山へご宿泊頂きまして誠にありがとうございます。またご多忙の中口コミ投稿して下さり、重ねて御礼申し上げます。ご滞在中は概ね快適にお過ごし頂けた様子が伺え光栄でございます。もし気になる点がありましたらご指摘いただけますと幸いでございます。またのご来観を従業員一同心よりお待ち申し上げております。
