Ratings based on 43 Verified Reviews
4.5 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
There is no staff on site so it is a self check in and check out service and they ask you to scan each guest passport and to take a photo. I understand the security reasons for it but it was a bit of a hassle after a long day of traveling. One other thing I was not fond about was the toilet and sink and shower were all separated and the sink was open to the bedroom. Other than that the the space is nice. The TV projector is cool and plenty wall outlet for charging electronics. I also wish the hotel offered umbrellas for borrowing.
Comment from Hotel Management
25 Jun 2024 by Rakuten STAY Osaka Station North, Hotel Management
Thank you very much for taking the time to share your feedback with us. We appreciate you acknowledging the security reasons behind the self-check-in process with passport scans and photos. We understand it might be a slight hassle after a long journey, and we're always looking for ways to improve the guest experience. We'll explore options to streamline the process while maintaining security. Regarding the bathroom layout, we apologize if the separate toilet, sink, and shower weren't ideal. It's a unique layout in some of our units, and we'll consider adding that information to the listing description for future guests. We're glad you found the space nice overall, especially with the TV projector and ample charging outlets. Unfortunately, we don't currently offer umbrellas for borrowing, but that's a great suggestion. We'll look into adding umbrellas as an amenity. We hope to welcome you back in the future.
by A verified traveler from Murrieta
Posted 13 Jun 2024
It’s a little distance from station, but still walkable. Its about 5mins walk from convenient store, grocery store and yamato transport will help out who traveling around Japan and saving costs.
Negative part is hard to figure how to get in the facility for check in, and washer is using all the time. They should add more washer/dryer.
Comment from Hotel Management
14 Jun 2024 by Rakuten STAY Osaka Station North, Hotel Management
Thank you for your detailed feedback. We're delighted to hear you found the location convenient and appreciated the nearby amenities. We apologize for any inconvenience you experienced during the check-in process and with the availability of the washer/dryer. We will work on improving our instructions for check-in and consider adding more laundry facilities to better serve our guests. Hopefully, we will host you again in the future.
by A verified traveler
Posted 11 Jun 2024
Nice property. Checkin is complicated as it’s self service.
Comment from Hotel Management
14 Jun 2024 by Rakuten STAY Osaka Station North, Hotel Management
Thank you for your feedback. We're glad you enjoyed the property. We understand that the self-service check-in process can be a bit complicated, and we appreciate your patience. We will work on providing clearer instructions to make it easier for future guests. We hope to welcome you again soon.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
11 Jun 2024 by Rakuten STAY 大阪駅北, Hotel Management
この度は当施設にご宿泊いただき、誠にありがとうございます。高評価をいただけたこと、大変嬉しく存じます。今後も変わらぬご満足を提供できるよう、スタッフ一同さらに努力してまいります。またのご利用を心よりお待ちしております。
by A verified traveler
Posted 8 Apr 2024
Great property! Room is spacious for 4 people. Property looks new and updated recently. Coin laundry on site. Easy self-service check-in. Good location, about 15mins walk to Umeda Metro/JR
Apple Maps may take you to the station after Umeda. Don't fall for it. Just exit Umeda station and it is a nice 15-20mins walk to property.
Comment from Hotel Management
9 Apr 2024 by Rakuten STAY Osaka Station North, Hotel Management
Thank you for your fantastic review. We're glad you found the room spacious and well-suited for four people. It's wonderful that you were able to take advantage of the coin laundry on site and found the self-service check-in process easy and convenient. Thank you for sharing your insights into the location and directions to our property. We hope to welcome you back in the future.
by A verified traveler
Posted 26 Mar 2024
Clean, safe, close to station. Easy check in and check out
Comment from Hotel Management
26 Mar 2024 by Rakuten STAY Osaka Station North, Hotel Management
Thank you for your review. We're delighted to hear that you found our accommodation clean, safe, and conveniently located close to the station. We're also glad you had an easy check-in and check-out experience. It would be a pleasure to see you again in the future.
by A verified traveler
Fantastic!
Posted 5 Feb 2024 on HotelsLoved our stay here, the hotel was spacious and very clean.
Comment from Hotel Management
5 Feb 2024 by Rakuten STAY Osaka Station North, Hotel Management
Thank you for choosing our accommodation. It's wonderful that you found our hotel spacious and clean. We hope to host you again in the future.
by A verified traveler
Posted 18 Jan 2024
Not far from the main stations at JR Osaka. If coming from Kansai airport, highly recommend airport Limousine. Very close to Osaka sky building. Whisper quiet neighborhood, warm for night time sleep. Self check in is slightly tricky but check out is very simple. Would recommend this place for families, room size is very reasonable.
Comment from Hotel Management
18 Jan 2024 by Rakuten STAY Osaka Station North, Hotel Management
Thank you for taking the time to share your thoughtful review of our accommodation. We're delighted to hear that our proximity to the main stations, accessibility from Kansai airport, and close proximity to the Osaka Sky Building contributed to your positive experience. We're pleased to know that you found the neighborhood quiet, creating a warm and peaceful environment for a good night's sleep. We hope to see you again in the future.
by A verified traveler
Posted 2 Oct 2023
New building and walkable to station.
Comment from Hotel Management
2 Oct 2023 by Rakuten STAY Osaka Station North, Hotel Management
Thank you very much for choosing our hotel. We are pleased to hear that you found our building new and the location convenient. Hopefully, we will welcome you back in the future.
by A verified traveler
Posted 21 Aug 2023
Comment from Hotel Management
11 Sep 2023 by Rakuten STAY Osaka Station North, Hotel Management
Thank you very much for your feedback. We hope you will consider staying with us again in the future.
