Ratings based on 57 Verified Reviews
4.6 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
No staffs to help for first time guests without understand to check in procedures.
Comment from Hotel Management
16 Sep 2024 by Rakuten STAY Osaka station, Hotel Management
Thank you for your feedback. We're sorry to hear that you faced difficulties with the check-in process. Your comment is valuable, and we'll work on providing clearer instructions for first-time guests to make the experience smoother. We appreciate your understanding and hope to serve you better in the future.
by A verified traveler
Posted 6 Sep 2024
Very nice
Comment from Hotel Management
6 Sep 2024 by Rakuten STAY Osaka Station North, Hotel Management
Thank you very much for your feedback. We're thrilled to hear you had a wonderful stay with us. It would be a pleasure to welcome you back in the future.
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
17 Aug 2024 by Rakuten STAY Osaka Station North, Hotel Management
Thank you for your review. We're glad you had a positive experience overall. Hopefully, we will welcome you back in the future.
by A verified traveler
Posted 26 Jul 2024
New facility, very clean and modern.
15 min from the station cutting through the park (under construction) and 3 min from Umeda Sky Building.
Highly recommend.
Comment from Hotel Management
28 Jul 2024 by Rakuten STAY Osaka station, Hotel Management
Thank you for your positive feedback!We're delighted to hear that you found our facility clean and modern. It's great to know that the proximity to the Umeda Sky Building and the park (even with construction) added to your convenience. We appreciate your recommendation and look forward to welcoming you back!
by A verified traveler
Posted 13 Jul 2024
Close to station and close to the best sushi we’ve had yet! The room was good side for our family of 4 and the beds comfortable, but the checkin was little frustrating. Once we figured it out then easy to get in and out. Recommend!
Comment from Hotel Management
14 Jul 2024 by Rakuten STAY Osaka station, Hotel Management
It sounds like you found a convenient location close to the station and enjoyed some of the best sushi during your stay! The room size was good for your family of four, and despite some initial frustration with check-in, once you got settled, everything was easy. Overall, you would recommend the place. If you have any specific questions or need further assistance, feel free to ask!
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
28 Jul 2024 by Rakuten STAY Osaka station, Hotel Management
Thank you so much for the 5-star rating!We're thrilled to know you had a great experience. If there's anything specific you enjoyed or any way we could improve, feel free to let us know. We look forward to hosting you again!
by A verified traveler
Posted 4 Jul 2024
Comment from Hotel Management
25 Jul 2024 by Rakuten STAY Osaka Station North, Hotel Management
We appreciate you taking the time to share your feedback. We're sorry to hear that your stay didn't meet your expectations. We would like to learn more about your experience so we can address your concerns. We are committed to providing excellent accommodations, and your input is valuable to us as we strive to improve.
by A verified traveler
Posted 24 Jun 2024
There is no staff on site so it is a self check in and check out service and they ask you to scan each guest passport and to take a photo. I understand the security reasons for it but it was a bit of a hassle after a long day of traveling. One other thing I was not fond about was the toilet and sink and shower were all separated and the sink was open to the bedroom. Other than that the the space is nice. The TV projector is cool and plenty wall outlet for charging electronics. I also wish the hotel offered umbrellas for borrowing.
Comment from Hotel Management
25 Jun 2024 by Rakuten STAY Osaka Station North, Hotel Management
Thank you very much for taking the time to share your feedback with us. We appreciate you acknowledging the security reasons behind the self-check-in process with passport scans and photos. We understand it might be a slight hassle after a long journey, and we're always looking for ways to improve the guest experience. We'll explore options to streamline the process while maintaining security. Regarding the bathroom layout, we apologize if the separate toilet, sink, and shower weren't ideal. It's a unique layout in some of our units, and we'll consider adding that information to the listing description for future guests. We're glad you found the space nice overall, especially with the TV projector and ample charging outlets. Unfortunately, we don't currently offer umbrellas for borrowing, but that's a great suggestion. We'll look into adding umbrellas as an amenity. We hope to welcome you back in the future.
by A verified traveler from Murrieta
Posted 13 Jun 2024
It’s a little distance from station, but still walkable. Its about 5mins walk from convenient store, grocery store and yamato transport will help out who traveling around Japan and saving costs.
Negative part is hard to figure how to get in the facility for check in, and washer is using all the time. They should add more washer/dryer.
Comment from Hotel Management
14 Jun 2024 by Rakuten STAY Osaka Station North, Hotel Management
Thank you for your detailed feedback. We're delighted to hear you found the location convenient and appreciated the nearby amenities. We apologize for any inconvenience you experienced during the check-in process and with the availability of the washer/dryer. We will work on improving our instructions for check-in and consider adding more laundry facilities to better serve our guests. Hopefully, we will host you again in the future.
by A verified traveler
Posted 11 Jun 2024
Nice property. Checkin is complicated as it’s self service.
Comment from Hotel Management
14 Jun 2024 by Rakuten STAY Osaka Station North, Hotel Management
Thank you for your feedback. We're glad you enjoyed the property. We understand that the self-service check-in process can be a bit complicated, and we appreciate your patience. We will work on providing clearer instructions to make it easier for future guests. We hope to welcome you again soon.
