Ratings based on 968 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Emeryville
Posted 15 Dec 2024
by A verified traveler
Posted 8 Dec 2024
by A verified traveler from Guelph
Posted 30 Nov 2024
Very clean and nice
Comment from Hotel Management
30 Nov 2024 by Hotel new Hankyu Annex Front Desk, Hotel Management
Thank you for choosing our hotel among many hotels. Thank you very much for choosing our hotel among many hotels. We are very happy to hear that your room was well received. All of our staff will continue to make every effort to satisfy our guests.We look forward to welcoming you again.
by A verified traveler
Posted 12 Nov 2024
Old hotel, extremely small (even for Japan style).
Area is great.
Comment from Hotel Management
13 Nov 2024 by Hotel new Hankyu Annex Front Desk, Hotel Management
Thank you very much for staying at Hotel new Hankyu Annex. We also thank you for your valuable feedback.We are very pleased to receive your positive feedback regarding the location of our hotel.We regret that the size of the room did not meet your expectations.Although there is still room for improvement, all of our staff will continue to work hard to ensure that our guests have a comfortable stay, and we hope for your continued patronage.Front Desk, Hotel new Hankyu Annex
by A verified traveler
Posted 27 Oct 2024
Close to the train station, clean rooms. Staff was really helpful.
Comment from Hotel Management
28 Oct 2024 by Hotel new Hankyu Annex Front Desk, Hotel Management
Thank you very much for staying at our hotel. All of our employees will continue to make every effort to provide you with facilities and services that will make your stay more convenient and comfortable.We look forward to serving you again.
by A verified traveler
Posted 23 Oct 2024
Very close to the Umeda station which was really convenient. 2 stops away from Universal Studios and very well connected with the rest of the city.
Comment from Hotel Management
23 Oct 2024 by New Hankyu Hotel Osaka Annex Front, Hotel Management
Thank you very much for staying at Hotel New Hankyu Annex. Once again, thank you for choosing our hotel. We are glad to know that you were satisfied during the stay.We look forward to seeing you back again on your next trip to Osaka.
by A verified traveler
Posted 9 Oct 2024
The room too small and I never been live this tiny room.
Comment from Hotel Management
10 Oct 2024 by Hotel new Hankyu Annex, Hotel Management
Thank you for giving us your comment on your stay at Hotel new Hankyu Annex.We feel sorry to hear that the room was too small to relax.We will take your comment seriously.
by A verified traveler
Posted 30 Sep 2024
The staff are patient, friendly and helpful. The cleaning staff work hard too. Had a great stay, felt comfortable n supported. Sad that it’s closing in Feb 2025? The location is very good too.
Comment from Hotel Management
1 Oct 2024 by New Hankyu Hotel Osaka Annex Front, Hotel Management
Thank you very much for staying at our hotel.All of our staff are very happy to receive your compliments not only about the location, but also about the staff's service and cleaning.As you said, the New Hankyu Hotel Osaka Main Building will close in 2025. However, our Hotel Annex will continue to be a hotel that is close to our customers, so please use our hotel when you visit again.
by A verified traveler
Posted 29 Aug 2024
good
Comment from Hotel Management
1 Sep 2024 by New Hankyu Hotel Annex, Hotel Management
Thank you very much for staying at our hotel the other day.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
by A verified traveler
Posted 24 Aug 2024
The property was close to two train stations (Osaka and a smaller one), a mall and a lot of good eating places.
For train enthusiasts, request a room facing the train tracks to watch trains go in and out of the stations. The rooms' sound proofing is good.
Like most Japanese hotels, you might struggle with fitting big and multiple luggage in the room.
Comment from Hotel Management
26 Aug 2024 by HOTEL NEW HANKYU ANNEX Front Desk, Hotel Management
Thank you very much for staying at our hotel.We are very pleased to receive so many compliments on your stay with us.We apologize for the inconvenience regarding the small size of the room.Based on the feedback we receive from our customers, we will continue to make every effort to improve our services.The entire staff looks forward to welcoming you again.
