Ratings based on 49 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 8 Jul 2024
I stayed at the property for one week. The rooms were spacious but dated. Some fixtures need to be replaced (stained carpets, mosquito netting, shower curtains). Appeared to be mold on bathroom ceiling, and dead insect in bathroom on check-in. However, staff extremely friendly and restaurant was very good, although expensive by local standards. Wifi was sometimes inconsistent. Overall, I rate stay as average.
Comment from Hotel Management
19 Jul 2024 by Guest Relations, Hotel Management
Thank you for your review. The hotel is now under new management and is looking to carry out major renovations within the facility of which we are sure you will enjoy on your next visit. We are glad you enjoyed our other services and we look forward to host you again.
by A verified traveler
Posted 20 May 2024 on Hotels
Comment from Hotel Management
21 May 2024 by Guest Relations, Hotel Management
Dear Craig,It was our utmost pleasure to host you in Sovereign and thank you very much for the wonderful review. We hope to get the chance to host you again very soon.Best Regards,
by A verified traveler
Posted 1 Feb 2024 on Hotels
Comment from Hotel Management
2 Feb 2024 by Guest Relations, Hotel Management
Dear CraigAs always it was our utmost pleasure to host you in Sovereign, thank you very much for the excellent rating.We look forward to your next visit!Regards, Sovereign Team
by A verified traveler
Posted 22 Dec 2023
Beautiful location
Comment from Hotel Management
28 Dec 2023 by Guest Relations, Hotel Management
Thank you for having chosen to stay with us during your visit to Kisumu and for the lovely review.We hope to get to host you again soon!
by A verified traveler
Over and beyond
Posted 14 Nov 2023 on HotelsEverything was Top 10...The T.V needs more than 9 channels but the staff was Top 10..Asante
Comment from Hotel Management
22 Nov 2023 by Guest Relations, Hotel Management
Dear RochelleIt was our utmost pleasure to host you and your family than thank you very much for the wonderful reviews.We will look into adding more channels and ensure our guests have even more wonderful and memorable stays.
by A verified traveler
Ok but would not stay again
Posted 9 Oct 2023 on HotelsProbably would not stay again if I had a choice. Room door had a class panel on top which let light in at night and couldn't be changed. Plus you could hear noise from hallway. Bathroom shower area had some mold, etc. and needed a refresh. Restaurant was alright. Food took a long time to get. Breakfast was ok, nothing special. Staff was friendly and helpful.
Comment from Hotel Management
23 Oct 2023 by Guest Relations, Hotel Management
Thank you for your review, we hope to provide a more wonderful and enjoyable stay on your next visit.
by A verified traveler
Posted 17 Sep 2023
Very good hotel, nice and helping staff.
Comment from Hotel Management
18 Sep 2023 by Guest Relations, Hotel Management
Dear KarimIt was our utmost pleasure to host you in Sovereign, we are delighted that you enjoyed our facility and the professionalism of our staff. Thank you very much for the rating and wonderful reviews. We look forward to hosting you again in the short future!
by A verified traveler
Posted 13 Apr 2023
Great place with spectacular views and great accommodating staff
Comment from Hotel Management
19 Apr 2023 by Guest Relations, Hotel Management
Hi DexterThank you for having stayed with us during your visit to Kisumu and for the lovely reviews. We are delighted you enjoyed spending time with us and hope to get the chance to host you again in the short future. Looking forward to your next visit!
by A verified traveler
Posted 10 Mar 2023 on Hotels
Comment from Hotel Management
13 Mar 2023 by Guest Relations, Hotel Management
Hi LisaThank you very much for rating us 10/10, we are delighted you enjoyed your stay with us and the services we offer. Looking forward to your next visit!
