Ratings based on 1,121 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Everything is great
by A verified traveler
Posted 17 Nov 2024
Great place to get away from home very relaxing
by A verified traveler
Posted 13 Nov 2024
I liked everything my room was perfect just how I wanted it looks nice
by A verified traveler from Palatka
Posted 13 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Love the new building
Comment from Hotel Management
11 Nov 2024 by Social Media Support, Hotel Management
Hi Janet,We’re delighted to hear you’re enjoying our new building! It’s wonderful to know the updates have made a positive impression. We look forward to welcoming you back for more great experiences at Westgate Town Center Resort & Spa.Kind Regards, Social Media Support
by A verified traveler
Posted 10 Nov 2024
Beautiful room. Beautiful premises.
Comment from Hotel Management
11 Nov 2024 by Social Media Support, Hotel Management
Hi Samantha,We're thrilled to hear you enjoyed your stay at Westgate Town Center Resort & Spa! Knowing that both the room and our beautiful premises left a positive impression means the world to us. We look forward to welcoming you back for another fantastic experience.Kind Regards, Social Media Support
by A verified traveler
Posted 10 Nov 2024
I didn’t like when we were checking out a staff member called the room offering a gift from the hotel but neglected to tell me that my husband had to be there too, which he wasn’t even on the reservation. So, they made me listen and then waited till the end of the call to tell me. Also, no pool towels at the pool areas. The shower was difficult to turn off. Otherwise, it was a great experience for the money paid.
Comment from Hotel Management
11 Nov 2024 by Social Media Support, Hotel Management
Hi Daniel,Thank you for sharing your feedback. We’re glad to hear you felt your experience was a good value, though we’re sorry to learn of the issues you encountered. We apologize for the frustration with the call about the gift offer, and we’ll ensure our team provides clearer communication in the future. We’ll also address the availability of pool towels and check on the shower’s functionality to improve our services. Your comments help us make Westgate Town Center Resort & Spa better, and we hope to welcome you back for an even smoother stay next time.Kind Regards,Social Media Support
by A verified traveler
Posted 28 Oct 2024
great stay
Comment from Hotel Management
29 Oct 2024 by Social Media Support , Hotel Management
Hi Jada! We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Town Center Resort & Spa in the future for another impressive stay! Best Wishes, Social Media Support
by A verified traveler
Posted 22 Oct 2024
Property area was huge, w many amenities such as many pools/ basketball courts/ mini golf/ activities center etc. Safe wasn't functioning and there was dirty liquid under the fridge upon arrival. Safe wasnt fixed, a work order was submitted. Overall experience was good
Comment from Hotel Management
23 Oct 2024 by Social Media Support , Hotel Management
Hi Vanessa! Thank you for choosing to stay at the Westgate Town Center Resort. We are beyond delighted that you enjoyed your stay. We apologize for the inconvenience of the safe not functioning properly. We look forward to hosting you again for your next vacation. Best Wishes, Social Media Support
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Social Media Support , Hotel Management
Hi Manuel! Thank you for choosing the Westgate Town Center Resort. We appreciate you taking the time to rate your experience and we hope to welcome you back to our resort in the future. Best Wishes, Social Media Support
