Ratings based on 3,167 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
5 Jan 2025 by Margaritaville Cottages Orlando, Hotel Management
Dear Keith, thank you for sharing your feedback with us. We would love to hear more about your experience.
by A verified traveler
Posted 4 Jan 2025
Just like every other Margarittaville that we stayed. A little pricey but worth it.
Comment from Hotel Management
4 Jan 2025 by Margaritaville Cottages Orlando, Hotel Management
Dear David, thank you for sharing your feedback with us! We would love to welcome you back in the near future.
by A verified traveler
Posted 4 Jan 2025
It was cozy and nice looking. The peoplebyhere like to keep there entertaiment blaring and staff usually takes over an hour to send secudrity. Towels gave me ring worm. Nasty sheets under black light. Bring your own covers. Not family friendly
Comment from Hotel Management
5 Jan 2025 by Margaritaville Cottages Orlando, Hotel Management
Dear Katiery, we apologize for the inconveniences you have mentioned during your stay. Feel free to contact us directly to make amends and discuss any concerns you may have. We hope to see you again in the future.
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Margaritaville Cottages Orlando, Hotel Management
Dear Danuta, thank you for sharing your feedback with us. We would love to hear how we could have made your experience better.
by A verified traveler
Posted 3 Jan 2025
Terrible service, messy lobby, painfully slow check-in.
Comment from Hotel Management
4 Jan 2025 by Margaritaville Cottages Orlando, Hotel Management
Dear Erin, thank you for sharing your feedback with us. We apologize for the inconveniences during your stay. Feel free to reach out to us directly to address any concerns you may have.
by A verified traveler
Posted 3 Jan 2025
The air conditioning in the room did not work. I complained at the reception and no one ever came to see what was going on. They did not even offer to change rooms. At no time did they acknowledge my reservation through Expidia, they did not give me any discount or upgrade the room.
Comment from Hotel Management
3 Jan 2025 by Scott Robbins, Hotel Management
Dear Gustavo,I am so sorry to hear of your experience. That is not the way we are supposed to treat our VIP guests. I do apologize for any inconvenience caused. I have passed this on to the leaders at the front desk to rectify for the future. If you do return please feel free to reach out to me.
by A verified traveler
Posted 3 Jan 2025
It was old but nice. Took them all day to clean the rooms
Comment from Hotel Management
3 Jan 2025 by Scott Robbins, Hotel Management
Hello Timothy, thank you for your feedback.
by A verified traveler
Posted 3 Jan 2025
Worst customer service and experience I’ve ever had. This is supposed to be a world class resort and was the complete opposite. First check in is @4. I’m in like 3:45 they said to come back and Stand in line when when it’s 4. After waiting in line again for 45 min because the line was backed up after coming right back 15 min later. I’m told room isn’t ready. Wait for a text & shouldn’t be long they said. But they not sure when it would be ready. I come back 6pm still neve received A text out room was ready. Went back in line again line was backed up waited again 30 min then i finally get to the receptionist and I’m told room still isn’t ready & they don’t have an idea when it would be ready. This is now 7pm. We asked to cancel and refund they said their policy doesn’t allow that. We didn’t get checked into a room until 8:15pm! When check in is at 4. I mean ridiculous. & we have to check out by 11 next day. We didn’t. Get to enjoy any of the resort because it was late and everything was closed. I will have stay at any margarittaville hotel or food restaurant ever!!
Comment from Hotel Management
3 Jan 2025 by Scott Robbins, Hotel Management
Hello Kelvyn,I am so sorry that this occurred as it should not have happened. I am not sure if you spoke to our Manager Edward Lang while you were here as we at least could have honored the late check out. or extended a night.
by A verified traveler
Posted 3 Jan 2025
Beautiful property
Comment from Hotel Management
3 Jan 2025 by Scott Robbins, Hotel Management
Thank you for staying with us Josephine. We look forward to seeing you again.
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Scott Robbins, Hotel Management
Hello Nathaly, we are thrilled to know that you enjoyed your stay with us.
