Ratings based on 1,467 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Close proximity to lots of parks. Walking distance to some restaurants. Breakfast was kid fun with a minion. Great value for the money. Wifi worked great. Heated pool.
by A verified traveler
Posted 3 Dec 2024
I don't give a 5 star because of the checkin process. Staff don't give a room until 4pm sharp, eventhough there are plenty of rooms already cleaned and available
by A verified traveler
Posted 3 Dec 2024
I like the kid friendly aspect of it and how clean it is
by A verified traveler
Posted 3 Dec 2024
The property is a refurbished motel. This did not live up to their name at all. The room smelled strange, and the water smelled like gasoline. Cheap, because you get what you pay for.
Comment from Hotel Management
3 Dec 2024 by Magic Moment Resort , Hotel Management
Dear Johlyn,Thank you for taking the time to share your feedback. I’m sorry to hear that your stay did not meet your expectations. At Magic Moment Resort, we strive to provide a comfortable and enjoyable experience for all our guests, and I regret that we fell short during your visit. Your concerns about the room and water quality are deeply concerning, and I assure you that we are addressing these issues to ensure they do not happen again. Your experience is not reflective of the standards we aim to uphold. We value your input as it helps us improve. Please know that we are committed to making necessary changes to provide a better experience for our guests in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 3 Dec 2024
Volvería sin duda. Es especial para niños. La comida del desayuno muy resuelta y llegan personajes de cómics a compartir con las personas
Comment from Hotel Management
3 Dec 2024 by Magic Moment Resort Team , Hotel Management
Estimada Janiber, Muchas gracias por tu maravillosa reseña. Nos alegra mucho saber que disfrutaste de tu estadía y que la experiencia fue especial para los niños. Nos encanta crear momentos mágicos, y que los personajes de cómics hayan hecho su visita aún más especial nos llena de alegría. También apreciamos tus comentarios sobre el desayuno y nos motiva saber que cumplió con tus expectativas. Será un placer recibirte nuevamente en el futuro. Aquí siempre serás bienvenida. Saludos cordiales,
by A verified traveler
Posted 2 Dec 2024
Excellent Service and crew
Comment from Hotel Management
2 Dec 2024 by Magic Moment Resort Team , Hotel Management
Here’s the revised response: ---Dear Edwin, Thank you so much for your 5-star review! We’re thrilled to hear that you enjoyed our service and appreciated the efforts of our team. Providing excellent service is always our top priority, and your kind words mean the world to us. We look forward to welcoming you back to Magic Moment Resort soon for another exceptional stay! Warm regards,
by A verified traveler
Posted 1 Dec 2024
Was great and the staff very helpful and friendly
Comment from Hotel Management
1 Dec 2024 by The Magic Moment Team , Hotel Management
Thank you, Angel, for your fantastic 5 out of 5 review! We’re thrilled to hear that you had a great stay and that our staff made such a positive impression with their helpful and friendly service. We look forward to welcoming you back soon for another great experience! Warm regards,
by A verified traveler
Posted 1 Dec 2024
A little annoyed that there was no vip amenities considering that’s why we booked it. The hotel was ok. Room was decent but the area was a little undesirable
Comment from Hotel Management
1 Dec 2024 by The Magic Moment Team , Hotel Management
Thank you, Dondra, for sharing your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations. We’d like to highlight that we offer a variety of amenities designed to enhance your stay, including family-friendly activities, spacious rooms, and convenient services. We hope you’ll consider giving us another chance in the future to experience all that we have to offer. Warm regards,
by A verified traveler
Posted 1 Dec 2024
It was a warming place that you can spend time with your family. The breakfadt, the cleaning, all the areas were cleaned. All the personel was very kind, specially Carolina, Daily, Maria, all of them... It was a blessing staying for 5 days with my son and two daughters. I will definetely come back again.
Comment from Hotel Management
1 Dec 2024 by Magic Moment Resort, Hotel Management
Thank you for sharing your opinion with us. We appreciate your comments and are working to give you better vacation experiences. We going to be waiting for your next visit with us.
by A verified traveler from Bayamon
Posted 1 Dec 2024
Friendly Staff… Excellent Location
Comment from Hotel Management
1 Dec 2024 by Warm regards, The Magic Moment Team , Hotel Management
Thank you, Jonathan, for your fantastic 5 out of 5 review! We’re delighted to hear you enjoyed our friendly staff and excellent location. Your feedback means so much to us, and we hope to welcome you back soon for another great stay!
