Ratings based on 126 Verified Reviews
4.7 Room cleanliness
4.4 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
The place is beautiful, clean and Romy for a big family
Comment from Hotel Management
12 Oct 2024 by guest services team, Hotel Management
Edwin, thank you so much for your great review! We're thrilled to hear that you enjoyed your stay! It was a pleasure hosting you, and we hope to welcome you all back for another great stay in the future!
by A verified traveler
Posted 27 Aug 2024
We enjoyed our stay in the spacious house, which was perfect for our family of six. We would stay again in the future. However, there are a few areas for improvement:
Towels: We had a limited number of towels for our 5-night stay. More would have been appreciated.
Kitchen Supplies: It would be helpful to have basic kitchen supplies like salt and pepper available, as we forgot to purchase them.
Additionally, one of the bathroom doors accidentally hot locked .Although we followed the instructions to locate the key but couldnt find one in the laundry room; we contacted customer service, we did not receive a response. Fortunately, we managed to unlock the door before checking out.
Overall, we had a great experience and look forward to staying again if we visit Orlando in the future.
Comment from Hotel Management
27 Aug 2024 by guest services team, Hotel Management
Aurang, thank you for your 5 stars review! We’re glad to hear that you enjoyed your stay and found the house spacious for your family. Regarding the towels, we provide each guest with a towel kit, which includes a bath towel, hand towel, and pool towel. We apologize if this wasn’t sufficient and will review our policy to ensure guest comfort. As for kitchen supplies like salt and pepper, we do not provide them due to safety precautions. We recommend guests bring or purchase any specific items they might need. We regret the issue with the locked bathroom door and the delayed response from customer service. We will address this to improve our service. Thank you again for your review, and we look forward to welcoming you back on your next visit to Orlando!
by A verified traveler from dumont
Posted 26 Aug 2024
House was nice and well put together, was a little on the dirtier side. Carpet could have been cleaned better but other than that was good overall. Private Pool is ALOT smaller than pictures make it seem, and the resort pool was green and unusable throughout my families stay. Nonetheless, good home for the cost.
Comment from Hotel Management
26 Aug 2024 by guest services team, Hotel Management
Bryan, thank you for your feedback! We’re glad to hear that you enjoyed the house overall and found it to be a good value. We apologize for the cleanliness issues with the carpet and will make sure to address this with our cleaning team to ensure higher standards moving forward. Regarding the pool, we’re sorry to hear that the private pool seemed smaller than expected and that the resort pool was not usable during your stay. We’ll work with the resort management to prevent this from happening again. Thank you again for your input, and we hope to have the chance to welcome you back in the future!
by A verified traveler
Posted 13 Aug 2024
The property was great, nice and quiet. The only thing that I did not like was the gate in the entrance was open and stayed opened through our whole stay so anyone could just come in and out.
Comment from Hotel Management
13 Aug 2024 by guest services team, Hotel Management
Rosana, thank you for your 5 stars review! We're glad you enjoyed the property. We appreciate you bringing the gate issue to our attention. It has been already reported to the HOA, and I'm happy to let you know that it has been fixed. We hope to welcome you back for another stay in the future!
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
10 Aug 2024 by guest services team, Hotel Management
Hella, thank you for the 5 stars review. We are happy that you enjoyed your stay. Hope to see you back soon!
by A verified traveler
Posted 7 Aug 2024
One of the cleanest properties, the contact person Maria was very kind and friendly
Comment from Hotel Management
7 Aug 2024 by guest services team, Hotel Management
Raed, thank you so much for your kind words! We're thrilled to hear that you found the property exceptionally clean and enjoyed your interactions with ou guest services team. Your positive feedback means a lot to us, and we look forward to hosting you again in the future!
by A verified traveler
Posted 22 Jun 2024
It provided my family the comfortable space we needed for our vacation to universal studios.
Comment from Hotel Management
22 Jun 2024 by guest services team, Hotel Management
Arresha, thank you for your wonderful review! We're delighted to hear that you enjoyed your stay. We hope to have the pleasure of hosting you again in the future!
by A verified traveler
Posted 11 Jun 2024
We loved the privacy and cleanliness!
Comment from Hotel Management
12 Jun 2024 by guest services team, Hotel Management
Jon, thank you for your wonderful review! We're delighted to hear that you enjoyed your stay. We hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted 10 Jun 2024
The place was very clean and beautiful. We enjoyed our stay. We would stay here again if we came back to Florida.
Comment from Hotel Management
10 Jun 2024 by guest services team, Hotel Management
Kaitlin, thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay. It would be our pleasure to welcome you back if you return to Florida. Hope to see you again soon!
by A verified traveler
Posted 29 May 2024
Accessible and clean
Comment from Hotel Management
29 May 2024 by guest services team, Hotel Management
Munir, thank you for your 5-star review! We're thrilled to hear that you enjoyed your stay. Your satisfaction is our top priority, and we look forward to welcoming you back in the future!
