Ratings based on 32 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from edinburgh
Family wedding ...stay
Posted 20 Oct 2018This hotel needs a conplete clear out and decoration ......the double room was a good size even with a double and single bed , but ..there was far to much clutter ..ie ..5 lamps ..?? Baskets of potpourri, stuffed ornaments everywhere .....2 trays 1 with tea & coffee another with a jug of water ,( don't know when it was placed in the room ) also a small bottle with red liquid , ?? Think it was undiluted juice but nothing to tell us what it was , ...lots of unnecessary clutter , no where to put our bits and bobs....every space had somthing on it , 2 electric adaptors overloaded with plugs for all the lamps , wall paper was damaged by flood or damp, there was star stickers on was to avert your eye away from damage , the double bed was the most uncomfortable bed I had ever sleepy in ....the mattress was very lumpy and had a lot of roll together .....and the bed frame squeaked and creeked when you moved , the bed needs immediate attention ...,( double bed ) we didn't use the single bed ....I feel there was a lot of unnecessary items in the room , but I noticed it was the same all over the hotel , ie reception area
We didn't have breakfast as people had told us it was horrible ?? The staff we spoke to were friendly , but we didn't really have a lot of dealings with them ...the bar staff at wedding reception were very nice and friendly and we never had to wait long to be served ....I was very disapointed in the accommodation even at £62 ....it should have been better
Comment from Hotel Management
30 Oct 2018 by catherine, Hotel Management
a im sorry you were not happy I don't know know where to start we never have complaints about breakfast and the bride gave us 5 out 5 for the food maybe the party was offended as I told them to dress not come in night clothes and to be covered as we have other guests . (some of the guests were hung over as there was some mess in some of the rooms etc) just noticed there is 5 lamps will sort that out. sorry the bed wasn't to your liked will check this out as the other guests said it was really good sleep. the water is fresh everyday and blackcurrant tea/coffee tray sorry you don't like the new wallpaper and fitting which was done this year shabby chic I don't know stuffed ornaments we are a small family hotel not a streamline group sorry you didn't like your stay
by A verified traveler
Homeless for the night
Posted 8 Oct 2018 on HotelsWell I was Made Homeless for the night.....
As there was a baby shower happening at Home
and no way I was gonna be at home for that with far to many women
(not that I had the choice to stay anyway) :)
Had a great wee night at the Royal Hotel the staff where very friendly and welcoming the room was fine very big I had a family room to myself. I had dinner in the hotel food was very reasonable I had the Special Homemade steak pie and yeah it was grand. breakfast was good and plentiful to sent me home happy
Ravenscraig Park and Dysart Harbour are both within easy walking distance to the hotel and are worth a visit
Comment from Hotel Management
8 Oct 2018 by catherine, Hotel Management
really glad you enjoyed your homeless night at the royal hope the baby shower went well and best wishes with the baby
by A verified traveler
Very good.
Posted 23 Sep 2018 on HotelsFriendly staff. Excellent value with an excellent breakfast. Good place.
Comment from Hotel Management
23 Sep 2018 by catherine, Hotel Management
thankyou very much glad you enjoyed your stay
by A verified traveler
Posted 20 Sep 2018 on Hotels
Comment from Hotel Management
22 Sep 2018 by catherine, Hotel Management
thankyou
by A verified traveler
U.S
Posted 16 Sep 2018 on HotelsIt was not so good, Torn sofa and old furniture ...... Good points are ; Breakfast was good and secured parking....
Comment from Hotel Management
16 Sep 2018 by catherine, Hotel Management
im sorry old furniture but not torn sofa and they are new but I will check this Glad you enjoyed your breakfast and parking sorry again
by A verified traveler
A home from home
Posted 11 Sep 2018 on HotelsExcellent value for money. Very friendly staff. Comfortable and homely room. Lovely breakfast. This isn’t 5 star accommodation - it’s a little dated but it’s clean and I couldn’t fault it for the money
Comment from Hotel Management
11 Sep 2018 by catherine, Hotel Management
thankyou
Recommended
for Everyoneby A verified traveler from east lothian
Posted 27 Aug 2018
Pleasant hotel, nice staff, the food in the restaurant was excellent, check on and out was quick and easy
Comment from Hotel Management
27 Aug 2018 by catherine, Hotel Management
thanks very much this means so much to all the staff as we are a team who all work very hard to make your stay as good as possible thanks again
Recommended
for Everyoneby A verified traveler from Aberdeen
Friendly
Posted 5 Aug 2018Decor a bit outdated but they made up for that in friendliness. Nice comfortable lounge area good food and lovely breakfast.
Comment from Hotel Management
6 Aug 2018 by catherine, Hotel Management
thankyou
by A verified traveler
Friendly stay
Posted 3 Aug 2018 on HotelsGreat place ,just what we needed for a 2 night stay in Scotland.
Went to the Open Golf.
Comment from Hotel Management
4 Aug 2018 by catherine, Hotel Management
thankyou hopefully see you again
by A verified traveler from Northern Ireland
very outdated internally
Posted 29 Jul 2018
Cons: the rooms need updated
The lady on reception was very helpful. The interior within the hotel needs a lot of modernising. It was clean though in the rooms. Toilet/showers are not in the room, they are along the corridor.
Comment from Hotel Management
31 Jul 2018 by catherine, Hotel Management
sorry but you booked a basic offsuite cheaper room you should have booked an onsuite room we only have 4 shared toilet/shower rooms and 4 onsuite rooms The onsuite have just been papered and painted etc offsuite due to be done we would like to put these rooms onsuite but its not possible at this time
