Ratings based on 485 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Hotel style property, a little larger than I expected. A bit dated. We stayed in a traditional Japanese room with futons. Overall the room was great, but the futons were the hardest, least comfortable of the trip. Meals however were excellent, and we very much enjoyed the outdoor baths.
by A verified traveler
Posted 14 Nov 2024
Very peaceful and quiet. Very good hot spring baths and the food was outstanding. Staff was very courteous and provided transportation to and from the hotel and bus stop.
by A verified traveler
Posted 16 Jul 2024
Amazing experience but a bit odd… we took public transportation which I would not recommend. It took most of the day to get to from Fukuoka. With bad storms, the local train service was temporarily cancelled. Given we had no car and the ground was very wet there was nothing to do but stay put. The hotel staff was very friendly and tried to help us navigate our journey back. The onsen experience was our first and was amazing. Overall the property is very dated and sleepy. The food was disappointing but the dining room views were stunning!
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 8 Mar 2024 on Hotels
by A verified traveler
One the the best in Japan
Posted 19 Aug 2023 on HotelsOne of the best and most pleasant experiences. It’s such a great stay on all aspects, and very affordable too. Already thinking we will be back again soon!
by A verified traveler
Posted 16 May 2023
A very special Ryokan....a great place to experience Japanese hospitality, culture, food, onsen, and wonderful opportunity to see/ hike in Kirishima National Park with 20 volcanoes.
by A verified traveler
Posted 25 Apr 2023
by A verified traveler
Posted 16 Apr 2023 on Lastminute
This was our last stay on our 28 day holiday in Japan and was a wonderful way to finish. Our room on the 3rd floor had a wonderful view, despite Sakurajima being mostly hidden for the 3 days we were there. Staff were all very helpful and friendly and many of them spoke a little bit of English. The kaiseki dinners provided an excellent variety but an english menu would have been helpful. We experienced 2 of the 4 private onsens available on site. There was no additional fee for this, but they book out very quickly, particularly in the evening. There is a toilet and shower in the room, but the hot water is very slow to arrive, so shower at the onsen's is the recommended option. This was an excellent secluded location to enjoy hiking in the Kirishima Kinkowan NP or a day trip to Kagoshima.
by A verified traveler
Posted 3 Feb 2023
The dinner set quality has room to improve and onsen amenities are not sufficient and with little varieties.
Comment from Hotel Management
1 May 2023 by Ryokojin-sanso, Hotel Management
Dear Tsz Kwan,Thank you very much for your valuable opinion regarding dinner and hot spring. We will continue to improve our hotel based on your feedback.Regarding the amenities of the hot springs, we have eliminated unnecessary items in consideration of the environment. If you need lotion or milky lotion, we have single-use size items available in the lobby. If you have any ideas or suggestions for improving the environment, please let us know.
