Ratings based on 26 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Toilet broken, shower very little pressure but we had hot water, bed were comfy, no air conditioning, no fan
Safe not working
Nice hot spring pool but they filled it up only one night.
Breakfast was ok. Served in the garden but thousand of flies…
Will not recommend
by A verified traveler
Posted 26 Sep 2024
The property manager was very kind and accommodating. However, our room was run down with cracks in the walls, flies, and ants all over. There was little to do in the surrounding area besides the sunrise hike (which is worth doing).
Comment from Hotel Management
26 Sep 2024 by Nicky (Managing Director), Hotel Management
Thank You for your feedback and we apologise for the condition of your room, sadly we are aware of the issues and now have contract workers onsite doing full maintenance and bathroom rennovations. We have had so many advance bookings we were unable to schedule these upgrades prior to your stay. So we do appreciate your honesty and your feedback and we do listen and when we can work to rectify the issues.
by A verified traveler
Posted 21 Jun 2024
by A verified traveler
Posted 18 Jun 2024
by A verified traveler from holladay
Posted 3 Feb 2024
Excellent service and kind employees
Comment from Hotel Management
22 Feb 2024 by Batur Sunrise Guest House Management & Staff, Hotel Management
Thankyou for staying with us.
by A verified traveler
Posted 7 Jan 2024
Pleasant!
Comment from Hotel Management
22 Feb 2024 by Batur Sunrise Guest House Management & Staff, Hotel Management
Thankyou for your stay.
by A verified traveler
Posted 6 Dec 2023
Great place to stay. Property is cute and unique. Staff are extremely friendly and helpful. Nice private hot spring pool. The breakfast in the morning was excellent.
Comment from Hotel Management
22 Feb 2024 by Batur Sunrise Guest House Management & Staff, Hotel Management
Thank you for your stay
by A verified traveler
Love the hot spring
Posted 14 Nov 2023 on HotelsLove the free hot spring they built in the garden! The staff is extremely friendly.
Location is near to starting point of mount batur trekking.
You can rent a bike for 100k rupiah, but be mindful the road to kintamani town can be steep and windy.
Be aware that the room has no air conditioners if you are ok with it. But climate at kintamani was quite cooling so it's ok.
by A verified traveler
Good value guesthouse in Batur!
Posted 1 Oct 2023 on HotelsCheck-in was a little slow, but rooms were clean and spacious. Matched expectations for guesthouse standard. Owners are friendly and trying hard to meet guest requests. Cooked to order breakfast in the garden is a plus! Beware of local taxi drivers who are overcharging and behaving like mafia towards Grab/Gojek (we were physically stopped from getting into a car and the driver was threatened - not the fault of the hotel, but a challenge nonetheless)! Location is right next to Toya Devasya.
Comment from Hotel Management
1 Oct 2023 by Crew Batur Sunrise Guest House, Hotel Management
Thank you for staying with us and we are happy we were able to rectify the problems of the slow check in when you arrived. It was a pleasure to have you stay with us
by A verified traveler
Posted 31 Jul 2023
Comment from Hotel Management
2 Aug 2023 by Batur Sunrise Guest House Management & Staff, Hotel Management
Thankyou.
