Ratings based on 21 Verified Reviews
4.8 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Meriden
Posted 24 Dec 2024
by A verified traveler
Posted 10 Dec 2024
There is a serious sewage issue that causes the rooms to smell pretty bad. The smell is sometimes unbearable and should be addressed immediately.
There also seem to be some issue with the AC not being turned on, especially in the gym.
This hotel is top notch and should look into fixing those issues as soon as possible.
by A verified traveler
Satisfied
Posted 19 Oct 2024 on HotelsI stayed at the Hilton for a few days and was generally satisfied with my experience. The customer service was good, and the staff had a strong command of the English language. The breakfast offered was enjoyable, and the light lunch on the 4th floor was also satisfactory.
Comment from Hotel Management
28 Oct 2024 by Feza Saida / Community Manager , Hotel Management
Dear Tanya, Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed our customer service and that our team made you feel comfortable with their English skills. It’s also wonderful to know that both the breakfast and light lunch on the 4th floor met your expectations. We look forward to welcoming you back for an even better stay in the future!
by A verified traveler
A good hotel in Kinshasa
Posted 17 Oct 2024 on HotelsOverall a good stay however my check in was delayed front office didn’t know how to handle it . Breakfast was nice and diner too
service received on the pool bar by the lovely manager was awesome . Will defo comeback
Comment from Hotel Management
18 Oct 2024 by Feza Saida / Community Manager , Hotel Management
Dear Tanya,Thank you for your feedback! We're glad you enjoyed your overall stay, especially the breakfast, dinner, and service at the pool bar. We apologize for the check-in delay and will work on improving this. We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 31 Aug 2024
Everything was great
Comment from Hotel Management
5 Sep 2024 by Feza Saida / Community Manager , Hotel Management
Dear Ramazini,Thank you for your kind words! We're delighted to hear that everything was great during your stay. We look forward to welcoming you back for another wonderful experience at Hilton KinshasaRegards,
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Feza Saida / Community Manager, Hotel Management
Dear Rachel,Thank you for your review and for giving us an 8/10! We are pleased to know that you had a great experience at Hilton Kinshasa. Your feedback encourages us to continue striving for excellence.If there’s anything specific that you think we could improve on to make your next stay a perfect 10/10, we would love to hear your thoughts. Your insights are invaluable to us as we aim to provide the best possible experience for our guests.We look forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 17 Aug 2024
Wonderful
Comment from Hotel Management
19 Aug 2024 by Feza Saida / Community Manager , Hotel Management
Dear Palthi,Thank you for your fantastic 5/5 review! We’re thrilled to hear you had a great experience at Hilton Kinshasa. We look forward to welcoming you back for another amazing stay!Warm regards,
by A verified traveler
5 Stars
Posted 12 Aug 2024 on HotelsMy stay at Hilton Kinshasa was wonderful, the Hotel was really clean and the staff were very helpful and quick to assist. A big shout out to the staff on the 4th floor terrace/bar, especially Giselle, Yolande and Elvis for they good manners and customer care
Comment from Hotel Management
17 Aug 2024 by RRM Hilton, Hotel Management
Dear valued guest,Thank you for choosing Hilton Kinshasa.We are very pleased that you had a wonderful stay with us. We appreciate your kind response.We hope to see you again.Thank you.Best Regards,
by A verified traveler
Posted 25 Jul 2024
Beautiful hotel. Food is not varied enough and way overpriced with over-reliance on buffets. I asked for pondu as a side dish for my child and the only way to get it was by paying 50 dollars for the entire buffet. Laundry for a few items was 165 dollars. Conference rooms were very convenient for business meetings. Outdoor areas were very nice and staff friendly and competent.
Comment from Hotel Management
25 Jul 2024 by Feza Saida / Community Manager, Hotel Management
Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed Hilton Kinshasa, the convenience of our conference rooms, the outdoor areas, and the friendly and competent service from our staff.However, we are sorry to learn about your disappointment with the food variety and pricing. We appreciate your comments on the buffet and will review our options to ensure they offer better value and variety in the future. We also take note of your feedback regarding the laundry charges and will evaluate this to see if there are ways to improve.Your feedback is invaluable to us as we continuously strive to enhance our guest experience. We hope to have the opportunity to better serve you on your next visit.Best regards,
by A verified traveler
Posted 9 Jul 2024 on Hotels
Terrible service!!!
Comment from Hotel Management
15 Jul 2024 by Feza Saida / Community Manager, Hotel Management
Bonjour,Merci d'avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.Votre satisfaction est notre priorité, et il est clair que nous avons manqué à nos engagements durant votre visite. Nous aimerions en savoir plus sur les problèmes spécifiques que vous avez rencontrés afin de pouvoir y remédier et améliorer notre service pour nos futurs clients. Pourriez-vous nous contacter directement à [adresse e-mail ou numéro de téléphone] afin que nous puissions discuter plus en détail de vos préoccupations ?Nous espérons que vous nous donnerez une autre chance de vous offrir l'expérience de qualité que vous méritez.Cordialement,
