Ratings based on 143 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
29 Aug 2024 by SK, Hotel Management
Cher M Christopher,Un grand merci pour votre évaluation parfaite de 5/5 ! Nous sommes ravis d'apprendre que vous avez apprécié votre expérience chez nous. Votre satisfaction est notre plus grande récompense. N'hésitez pas à revenir nous voir lors de votre prochain séjour. Nous serons heureux de vous accueillir à nouveau et de vous offrir un service tout aussi exceptionnel. Cordialement
by A verified traveler
Posted 4 Feb 2024 on Hotels
by A verified traveler from Gaborone
Posted 26 Mar 2023
Spacious and well provided rooms
Comment from Hotel Management
26 Mar 2023 by SK, Hotel Management
Dear M Jeronimo,Greetings from Fleuve Congo Hotel.Thank you for the feedback and we please to know that you have appreciated the rooms.Looking forward to welcoming you back.
by A verified traveler
Check in is painful..
Posted 9 Mar 2023 on HotelsPoor customer service!! The front desk are extremely slow at checking you in and make you wait for hours. Very poor service.
Comment from Hotel Management
19 Mar 2023 by SK, Hotel Management
Dear Mr David,Greetings from Fleuve Congo Hotel.We are very sorry to hear about the bad experience you had with the check in.We would appreciate please for your next stay if you can give us ahead your arrival time to ensure a smooth check in.We hope to welcoming you back again soon.
by A verified traveler
Excellent place
Posted 22 Feb 2023 on HotelsExcellent place and very comfortable. Good wi fi. Excellent amenities.
Comment from Hotel Management
23 Feb 2023 by SK, Hotel Management
Dear Mr David,We are please that you have spent a good time with us.We wish to welcoming back again very soon.Thank you
by A verified traveler
Posted 30 Jan 2023 on Hotels
Comment from Hotel Management
31 Jan 2023 by General Manager, Hotel Management
Thank you for your comment and we are pleased that you had a nice stay in our property.We look forward to welcome you soon.
by A verified traveler
Great place to stay
Posted 23 Jan 2023 on HotelsWe had a great stay and will return. There were some mechanic problems with the room which caused some problems and the night shift struggled in taking care of the problem. The day shift were right on it and took care of it immediately. Night shift is not very good with customer service as the day shift. Night shift more neglectful and would tell me they would take care of something but then an hour later nothing.
Comment from Hotel Management
30 Jan 2023 by SK, Hotel Management
Dear Mr David,Greetings from Fleuve Conog Hotel.We are very pleased that you have enjoyed your stay with us.We are very sorryto heard about the incident happened during the night. We will work on it and train all the night shift.Thank you for your feedback, it will helps improve and offer ebtter service.Regards
by A verified traveler
Posted 4 Sep 2022
There was a funky smell around the lobby of the hotel occasionally. Also mosquitoes could be seen in the lobby of the hotel
Comment from Hotel Management
1 Feb 2023 by GM, Hotel Management
Thank you for your comment.We are sorry about the smell and mosquitoes, despite having daily pest control on all the premises.
by A verified traveler
Posted 15 Nov 2021 on Hotels
Comment from Hotel Management
1 Feb 2023 by GM, Hotel Management
Thank you for your comment and we are pleased that you had a nice stay in our property. We look forward to welcome you soon.
by A verified traveler
Plaising
Posted 1 Oct 2021 on HotelsComment from Hotel Management
1 Feb 2023 by GM, Hotel Management
Thank you for your comment and we are pleased that you had a comfortable stay in our property. We look forward to welcome you soon.
