Ratings based on 382 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear James,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 2 Nov 2024
The staff were great and super friendly, cleanliness was lacking some things on the wall and in the corners as well as a stain on the top blanket. The toilet handle was chipped and a piece was hanging off, when we checked out it had fallen off and since we e didn’t receive our deposit I assume that’s what we were charged for. Just didn’t like that it wasn’t us who broke it.
Comment from Hotel Management
3 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're delighted to hear that our staff made a positive impression, but we sincerely apologize for the cleanliness issues and the inconvenience you experienced with the toilet handle. We will address these concerns with our team to prevent future occurrences. Your comments are valuable, and we appreciate you bringing them to our attention. We hope to have the opportunity to serve you better in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Nov 2024
It’s located a very convenient location
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Maria,Thank you for your feedback! We're thrilled to hear that you found our location so convenient. Being close to key attractions and amenities is something we prioritize, as we want our guests to have easy access to everything they need during their stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Hotel Manager, Hotel Management
Dear Maribel,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
I asked for towels since we didn't receive any the day prior......the staff simply replied....."they're washing"
Comment from Hotel Management
26 Oct 2024 by Hotel Manager, Hotel Management
Dear ANDREA,We apologize for the inconvenience you experienced regarding the towels. We need to provide all guests with the amenities they need during their stay. The response you received is not reflective of the service we aim to offer, and we’ll be addressing this with our team. We hope you'll give us another opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Oct 2024
Staff was amazing room was clean and smelled great and there was enough things to do all around this location!!
Comment from Hotel Management
18 Oct 2024 by Hotel Manager, Hotel Management
Dear Roman,Thank you for your wonderful feedback! We’re thrilled to hear that our amazing staff made a positive impression on your stay. It’s great to know you found your room clean and pleasantly scented. We're also glad you enjoyed the variety of activities in the area! Your feedback means a lot to us, and we’re looking forward to welcoming you back for another fantastic stay. Sincerely, Hotel Manager
by A verified traveler
Posted 15 Oct 2024
Nasty and expedia would never let you speak to anyone to report it.,
Comment from Hotel Management
17 Oct 2024 by Hotel Manager, Hotel Management
Dear DEANNA,We’re sorry to hear about your unpleasant experience and the difficulties you encountered with reporting it. This is certainly not the level of service we strive for, and we apologize for any inconvenience caused. We take cleanliness and guest satisfaction very seriously, and we will be addressing your concerns with our team. Sincerely, Hotel Manager
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear manny,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
by A verified traveler
Posted 20 Sep 2024
Good
Comment from Hotel Management
21 Sep 2024 by Hotel Manager, Hotel Management
Dear Hollie,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager
by A verified traveler
Posted 30 Jul 2024 on Hotels
Room had a damp musky smell, problem getting door to lock & latch. Mattress to soft for our liking. All I saw for breakfast was one kind of cold cereal & a waffle iron. We didn’t eat there. Coffee hot but not tasty
Comment from Hotel Management
2 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're sorry to hear about the issues with the room's smell, door lock, and mattress comfort. We also regret that the breakfast options and coffee didn’t meet your expectations. Your comments are valuable, and we will address these concerns to improve our guest experience. We hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager
