Ratings based on 468 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lago Vista
Posted 11 Nov 2024
The service from the staff was great - very friendly, professional and efficient. I requested extra bedding around 2 am, and it was delivered within minutes.
The breakfast area was outstanding: good variety of options, clean and organized with delicious food.
My only 3 negatives from this trip:
1) The mattress was so hard an uncomfortable on the king bed that I attempted to sleep on the fold-out sleeper-sofa, which also failed.
2) The sleeper sofa (including the "mattress" within) looks and feels like it's from the 1970s. Definitely NOT the quality I expect from Hilton.
3) The toilet is low enough to be "toddler height", which is extremely difficult to maneuver oneself as a tall adult.
Overall, a good experience, and I anticipate staying here again in the future.
Comment from Hotel Management
11 Nov 2024 by Anne Tchangoum, Hotel Management
Thank you for taking the time to share your thorough review of your stay at Homewood suites by Hilton Houston-Kingwood Parc! Our team strives to make everyone feel welcome and provide a clean, comfortable environment, so we are delighted to hear that you were satisfied with the service and breakfast. We have taken your feedback about our bedding and toilets into consideration as we continuously work to enhance our guest experience. We are excited to welcome you back the next time your travels bring you to Kingwood.
by A verified traveler
Posted 17 Oct 2024
My husband and I stayed at this property for a week. While the rooms were a bit dated, everything was very clean and in working order. I would only suggest better lighting, especially the area where the full mirror is. Also, a better water pressure in the shower would be great. We enjoyed the area and how close we were to restaurants and shopping and we were only 5 minutes to the apartments where are son moved in to. The staff was pleasant each time we encountered them. The pool, hot tub and basketball court was a very nice. This hotel allows pets and although we saw guests walking their dogs, we never heard one inside the hotel. Overall, very clean and nice hotel.
Comment from Hotel Management
17 Oct 2024 by Jenni Vera- Assistant General Manager, Hotel Management
Hello Carron,Thank you so much for taking the time to review your most recent stay at Homewood Suites Kingwood-Parc! We appreciate your feedback and hope you visit us again soon!
by A verified traveler
Posted 7 Oct 2024
Relatively new location and not ‘broken in’ like some hotels turn out to be, as of 10/6/24 Extremely clean and nice inside. Staff extremely friendly and helpful. Easy check in and the breakfast is well above average. Good quiet location tucked away in a patch of woods and easy access to the highway with plenty of dining options. Great value for the price paid.
Comment from Hotel Management
17 Oct 2024 by Jenni Vera-Assistant General Manager, Hotel Management
Dear Anthony,Thank you for taking the time to review your most recent stay at the Homewood Suites Kingwood-Parc! We appreciate you comments and am glad to hear you had a pleasant stay while staying with us. We hope to see you again in the near future!
by A verified traveler
Posted 9 Sep 2024
All rooms are pet friendly so the room smelled like dog. The only solution was a can of lysol spray. Unfortunately it caused my allergies to flare up.
Comment from Hotel Management
10 Sep 2024 by Jenni Vera- Assistant General Manager, Hotel Management
Dear Rosie,Thank you very much for your recent visit to the Homewood Suites by Hilton - Kingwood Parc. I am very sorry that we were not able to provide you with the quality of services and amenities you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have an exceptional experience at Homewood Suites. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.
by A verified traveler
Posted 6 Sep 2024
Excellent!
Comment from Hotel Management
9 Sep 2024 by Elisse Kim, Hotel Management
Thank You for taking the time to provide us with your feedback. We are glad to hear that you enjoyed your stay and we hope that if your travels bring you back to the Houston area, you decide to stay with us again.
by A verified traveler
Posted 10 Aug 2024
Very tired facility. Elevator broke down, dirty hallways
Comment from Hotel Management
9 Sep 2024 by Elisse Kim, Hotel Management
Thank You for taking the time to provide us with your feedback. We apologize for the inconveniences that you experienced during your stay with us. We hope that if your travels bring you back into the Kingwood area, you decide to stay with us again.
by A verified traveler
very displeased
Posted 16 Jul 2024 on HotelsNo keys were given for hotel room. No cable available. Not told this in advance when I called hotel.
Comment from Hotel Management
25 Jul 2024 by Elisse Kim, Hotel Management
Thank you for taking the time to provide us with your feedback. Unfortunately during your stay, we were not able to provide you with cable due to the Hurricane. We hope that you and your family stayed safe during this time and look forward to seeing you in the near future.
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Elisse Kim, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear that you enjoyed your stay and we hope to see you again if your travels bring you back to the Kingwood area.
by A verified traveler
Posted 10 Jul 2024
At check in i was not.told i needed to request housekeeping services. Also not told about Wednesday evening social. Since my husband was having surgery i requested early housekeeping which did not happen.
Comment from Hotel Management
25 Jul 2024 by Elisse Kim, Hotel Management
Thank you for providing us with your valuable feedback. We apologize for the inconvenience caused during your stay. We hope you decide to stay with us again if you are ever in the Kingwood area again.
by A verified traveler
Posted 10 Jul 2024
Nice place to stay in Kingwood because it is close to the freeway and not for from shopping center. Good breakfast and clean area.
Comment from Hotel Management
25 Jul 2024 by Elisse Kim, Hotel Management
Thank you for taking the time to provide us with your feedback. We are glad to hear that you enjoyed your stay and we hope to see you again if your travels bring you back to the Kingwood area.
