Ratings based on 609 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
Registration was excellent
Comment from Hotel Management
6 Jan 2025 by Christy , Hotel Management
Dear Amalia, Thank you for taking the time to complete the online survey. We are always happy to hear that you had great service. We would like you to come back and see us again.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Christy , Hotel Management
Dear Felicia, Thank you for taking the time to complete the online survey. We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again the next time you are in town!
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Christy , Hotel Management
Dear Hua, Thank you for taking the time to complete the online survey. We appreciate your business and we look forward to seeing you again soon.
by A verified traveler from New Braunfels
Posted 16 Dec 2024
I'll start with what I didn't like, I reserved a double queen room, but when I checked in I was given a single queen room. I tried to reason with the young lady with zero success or compromise, blaming it on third party (Expedia) misrepresentation etc. I was pleasantly surprised to get a call from management the next morning offering to move us to the correct room for day two of our stay. This is not our first stay, I was not going to book this Econo Lodge again, but I will reconsider thanks to management taking the time to reach out and resolve the issue. Thank you management, for your professional resolution.
Comment from Hotel Management
16 Dec 2024 by Christy , Hotel Management
Dear Roy, Thank you for taking the time to complete the online survey. On behalf of the entire team we would like to apologize for the mis communications we had with the party yo booked your reservation. We will be contacting them to ensure this does not happen again. We are glad to hear that you will consider staying with us in the future.
by A verified traveler
Posted 14 Dec 2024
Everything was excellent on the property
Comment from Hotel Management
14 Dec 2024 by Christy , Hotel Management
Dear Olga, Thank you for taking the time to complete the online survey. We appreciate your business and we are happy to hear that you enjoyed your stay with us. Please come back to see us!
by A verified traveler
Posted 9 Dec 2024
Amazing
Comment from Hotel Management
9 Dec 2024 by Christy , Hotel Management
Felicia, Thank you for taking the time to complete the online survey. On behalf of the entire team we are happy to hear that you enjoyed your stay with us and we hope you come back and visit us the next time you are in town.
by A verified traveler
Posted 7 Dec 2024
Pay cash for your deposits, because it wont be returned on your card.
Comment from Hotel Management
7 Dec 2024 by Christy , Hotel Management
Dear Casandra, Thank you for taking the time to complete the online survey. We appreciate your business and we do apologize for not receiving your security deposit yet. It has been released on out end and can take up to 7-10 business days to see you bank release the funds.
by A verified traveler
Posted 2 Dec 2024
Very nice staff, clean room. Only negative about this property is that the bed was very uncomfortable.
Comment from Hotel Management
5 Dec 2024 by Christy , Hotel Management
Dear Elizabeth,Thank you for taking the time to complete the online survey. We appreciate the feedback from our guest and we are truly sorry to hear that you didn't have a good night sleep and we will be speaking with management regarding the issue you had.
by A verified traveler
Posted 23 Nov 2024
Room was clean and comfortable. No problems.
Comment from Hotel Management
25 Nov 2024 by Christy , Hotel Management
Dear John, Thank you for completing the online survey. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again soon.
by A verified traveler
Posted 18 Nov 2024
Clean rooms
Comment from Hotel Management
18 Nov 2024 by Christy , Hotel Management
Dear Gerardo, hank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Kingsville.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
