Ratings based on 134 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
The room smelled like smoke all night.Someone was moving all night upstairs, sounded like they were running around.We checked out a day earlier.Hoping to get a refund.
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Gwyn, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is valuable to us as we strive to improve our services. For further assistance regarding your refund request, please reach out to our management team directly. Thank you for bringing this to our attention.
by A verified traveler
Posted 29 Sep 2024
Please do not, under any circumstances book a room at this Quality Inn. The bathroom shower did not have a functioning shower curtain. There was no. soap in the amenities tray. When I went to call the front desk about how to operate the television, the telephone was dead. I checked the connection cable and there was none. There was no cable tonplig intobthe wall. When I approached the manager in the hallway, he told me I could use my cellphone. I thought I was in an alternate reality. I said suppose someone was in the room being attacked and tried to call the front desk, how would they get help? He then said I could leave and he would refund me my money. I just walked away in disgust. This was a new low in customer service.
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Comment from Hotel Management
30 Sep 2024 by Manager, Hotel Management
Hello Ben, We apologize for any inconvenience you experienced during your stay. We take all feedback seriously and will address these issues internally. Your concerns will be shared with the management team for further review and improvement opportunities for ensuring a comfortable guest experience in the future.
by A verified traveler
Posted 2 Sep 2024
Location was great
Comment from Hotel Management
4 Sep 2024 by Manager, Hotel Management
Hello Virnell,We are glad to hear that you found our hotel's location convenient for your stay. We hope you had a wonderful time exploring the area.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Manager, Hotel Management
Hello Deron,We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back soon!
by A verified traveler
Posted 23 Aug 2024
The carpet was moist and sticky.
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Hello Kevin,We appreciate your feedback and apologize for any inconvenience this may have caused. We will address this matter with our housekeeping team to ensure a more enjoyable stay for our future guests.
by A verified traveler from Anchorage
Posted 12 Aug 2024
Over all stay was good.
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello Eugene,We are pleased to hear that you had a good overall stay with us. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us.
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Manager, Hotel Management
Hello Martin, We're sorry to hear that your stay fell short of expectations. Please don't' hesitate to reach out to us with further details about your experience so we can address any issues.
by A verified traveler
Posted 23 Jul 2024
It was all good...no problem. I'll do it again.
Comment from Hotel Management
26 Jul 2024 by Manager, Hotel Management
Hello Joanna,We are glad to hear that you had an enjoyable stay with us! Looking forward to welcoming you back in the future!
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by Manager, Hotel Management
Hello Elisa,We are thrilled to hear you had a perfect stay with us! We hope to welcome you back soon for another fantastic experience at our hotel.
by A verified traveler
Posted 8 Jul 2024
Has Roach infestation, no towels and phone wasn't working.
Comment from Hotel Management
10 Jul 2024 by Manager, Hotel Management
Hello Natasha, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
