Ratings based on 902 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Great property serene and green great breakfast
by A verified traveler
Posted 13 Dec 2024
by A verified traveler
Posted 11 Dec 2024
The dining room staff
by A verified traveler
Posted 7 Dec 2024
We enjoyed our suite (The Derby) and its amenities. The staff (Devon in the dining room and Fitzroy at the front entrance), were very kind, accommodating and gracious. We felt vey welcome! Thanks to everyone!
Comment from Hotel Management
8 Dec 2024 by Jhenelle Bolt, Duty Manager , Hotel Management
Dear Horace,Thank you for taking the time to give your feedback. We're thrilled to have received a perfect rating from you! We take great pride in the excellent service you received throughout your stay. We appreciate you bringing Fitzroy and Devon to light. We will share your rating with them, as it will surely motivate them to continue their excellent work. Thank you for choosing the Terra Nova All-Suite Hotel. We hope to host you again soon. Warm regards
by A verified traveler
Posted 3 Dec 2024
Lovely old school property with beautiful landscaped grounds, a bar and a breakfast terrace. The staff are just lovely. The service at breakfast is slow, but I guess it is the island way of life. A short walk to Devon House, and not far at all from the Marley Museum. Easy to find and well located. We loved our stay.
Comment from Hotel Management
8 Dec 2024 by Jhenelle Bolt, Duty Manager , Hotel Management
Dear Priya, Thank you for taking the time to give your feedback. We're thrilled to have received a perfect rating from you! We take pride in the lovely service you received throughout your stay from our team. Thank you for choosing the Terra Nova All-Suite Hotel. We hope to host you again soon. Warm regards
by A verified traveler
Posted 2 Dec 2024
Exceptionally friendly and helpful staff who went above and beyond to ensure a comfortable stay, the immaculate and spacious room, the convenient location that allow for easy access to local attractions and other dining options. We enjoyed our stay and will recommend to families and colleagues.
Comment from Hotel Management
8 Dec 2024 by Jhenelle Bolt, Duty Manager , Hotel Management
Dear Annmarie, Thank you for taking the time to give your feedback. We're thrilled to have received a perfect rating from you! We take pride in the exceptional service you received throughout your stay from our staff. Thank you for choosing the Terra Nova All-Suite Hotel. We hope to host you again soon. Warm regards
by A verified traveler
Posted 29 Nov 2024
A very disappointing experience due to the following:
1)Booked 2 rooms with 2 separate beds, however requirements were not met and necessitated lengthy discussions to resolve the issue
2) I was informed that booking would include use of pool,, but I was unable to access the pool throughout my stay.
3) Booked a room with a Jacuzzi only to find there was no Jacuzzi just a large bath.
4) Hand sanitizers not working
5) I was told that. Buffet would be £25-30 per head. I arranged for 10 people.to have the Buffet lunch and when the bill came it turned out to be $50 per head.
POSITIVES
Breakfast was excellent.
Manager listened to above complaints offered a complimentary nights stay for next visit to Jamaica, however this was not put in writing, therefore this may cause an issue when attempting to utilise the offer.
Comment from Hotel Management
8 Dec 2024 by Jhenelle Bolt, Duty Manager , Hotel Management
Dear Harold, Thank you for taking the time to give your feedback. We sincerely apologize for the disappointments you experienced during your stay; however, we're happy there were positives with our breakfast. Warm regards.
by A verified traveler
Posted 29 Nov 2024
We love the service. Great place to stay in Kingston. The food is awesome!
Comment from Hotel Management
7 Dec 2024 by Jhenelle Bolt, Duty Manager , Hotel Management
Dear John,Thank you for taking the time to give your feedback. We are delighted to have received a perfect rating from you! Thank you for choosing the Terra Nova All Suite Hotel. We hope to host you again soon! Warm Regards
by A verified traveler
Posted 29 Nov 2024
They weren’t very accommodating although I alerted I was there for a funeral. Dinner service was extremely slow. It took almost an hour to get a ginger ale. The waitress was rude. I asked for 1st floor and was not accommodated
Comment from Hotel Management
8 Dec 2024 by Jhenelle Bolt, Duty Manager , Hotel Management
Dear Lamonia, Thank you for taking the time to give your feedback and for choosing the Terra Nova All Suite Hotel. We sincerely apologize for the service you received, as what you mentioned above is not Terra Nova standard. We hope for another opportunity to serve you better. We hope to host you again soon! Warm regards
by A verified traveler
Posted 26 Nov 2024
I enjoyed my stay all the staff was nice and courteous they made your stay very pleasant.
Comment from Hotel Management
8 Dec 2024 by Jhenelle Bolt, Duty Manager , Hotel Management
Dear Norris,Thank you for taking the time to give your feedback. We're thrilled to have received a perfect rating from you! We take pride in the pleasant service you received from our team throughout your stay. Thank you for choosing the Terra Nova All-Suite Hotel. We hope to host you again soon. Warm regards
