Ratings based on 874 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Markham
Posted 27 Nov 2024
The property is well maintained. The room is clean and well kept. It’s a cozy place. I went to 2 different ones consecutively in two days (Kingston & Cornwall), they both are good.
Comment from Hotel Management
28 Nov 2024 by Mel, Hotel Management
We appreciate you sharing your thoughts with us, Edwin! It’s fantastic to hear that your recent stays were enjoyable, and our property provided the experience you were hoping for. We take great pride in ensuring our guests have a pleasant and relaxing time, and it’s rewarding to know that you found everything to your satisfaction. Your kind words motivate us to continue improving and maintaining our high standards. We truly look forward to the opportunity to host you again in the future and hope your next visit is just as memorable. Thank you again for your wonderful feedback!
by A verified traveler
Posted 25 Nov 2024
Girl at front desk was very friendly and helpful
Comment from Hotel Management
28 Nov 2024 by Mel, Hotel Management
Thank you so much for sharing your feedback, Matthew! We're delighted to hear that the service you received from our front desk team made such a positive impact on your stay. We strive to create a warm and welcoming atmosphere for all our guests, and it’s great to know that her assistance enhanced your experience. Your comments are greatly appreciated, and we will certainly pass along your praise. We look forward to welcoming you back in the future and ensuring your next visit is just as enjoyable. Thank you again for taking the time to share your thoughts
by A verified traveler
Posted 25 Nov 2024
Everything was fantastic
Comment from Hotel Management
25 Nov 2024 by Niran, Hotel Management
Dear Frank, thank you so much for your fantastic feedback! We’re thrilled to hear that everything was to your satisfaction. It was a pleasure having you with us, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Niran, Hotel Management
Dear Chiu, thank you so much for the 5/5 rating! We’re thrilled to hear you had such a positive experience with us. Your feedback means a lot, and we’re grateful for your kind words. We look forward to welcoming you back for another great stay!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Niran, Hotel Management
Dear Bruce, thank you for your thoughtful review and the 4/5 rating! We’re so glad to hear you enjoyed your stay overall. We always strive to provide the best experience, so if there’s anything specific that could have made your visit even better, please feel free to share. We truly value your feedback and look forward to welcoming you back soon!
by A verified traveler
Posted 21 Nov 2024
Loved everything. Very clean and comfortable. Looks brand new. Very friendly helpful staff
Comment from Hotel Management
22 Nov 2024 by Mel, Hotel Management
Thank you so much for your kind words, Sheryl! We're thrilled to hear that you had a great experience with us. Our team works hard to provide excellent service, and we're glad it made a difference during your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Niran, Hotel Management
Dear Erin, thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great stay with us and enjoyed the comfort of our facilities, the bed, and the service from our team. We truly appreciate your feedback and look forward to welcoming you back for another fantastic experience soon!
by A verified traveler
Posted 13 Nov 2024
We actually moved to this hotel from another hotel near the lake. We were so happy to find somewhere that was clean and safe! Great hotel in a great area!
Comment from Hotel Management
13 Nov 2024 by Niran, Hotel Management
Dear Terra, thank you so much for your wonderful review! We're so glad to hear that you found our hotel clean, safe, and in a great location. We understand how important it is to feel comfortable and secure during your travels, and we're thrilled that we could provide that for you. We hope you had a relaxing stay, and we look forward to welcoming you back next time you're in the area!Safe travels and take care!
by A verified traveler
Posted 11 Nov 2024
This hotel is good value and it seems new. Comfortable beds and a spacious room. The gym is very nice as is the pool area although the pool itself is quite small. The only negative was the breakfast which wasn’t great.
Comment from Hotel Management
12 Nov 2024 by Niran, Hotel Management
Dear kai, thank you for your thoughtful review! We're delighted to hear that you enjoyed the comfortable beds, spacious room, and the amenities like the gym and pool area. We appreciate your feedback on the pool size and will certainly take it into consideration.We're sorry to hear that the breakfast didn't meet your expectations. We are always looking for ways to improve, and your comments will help us enhance that experience. We hope to have the pleasure of welcoming you back soon and providing you with an even better stay!Thank you again for sharing your experience!
by A verified traveler
Posted 11 Nov 2024
NIce hotel
Comment from Hotel Management
11 Nov 2024 by Mel, Hotel Management
Thank you, Liliana, for sharing your positive experience with us! We’re delighted to know that you enjoyed your stay and that our team contributed to your overall satisfaction.Our staff takes great pride in providing exceptional service, and your kind words will surely motivate them to continue delivering their best. We strive to create a welcoming atmosphere for all our guests, and it’s rewarding to hear that we succeeded during your visit.We appreciate your feedback and look forward to the opportunity to welcome you back in the future. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.
