Ratings based on 796 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Upon arriving, we checked into, and check in was pleasant. However, when we went to the room, we were greeted with cobwebs, dirty floors, counters, bathroom toilet that did not work, and no hot water. We asked for another room, but was told that "there was no guaurantee that those rooms were cleaned." I forgot to mention earlier, that we also had visitor, a centipede that measured about 7 -8 inches, that thing was quick on its feet. I have never seen one that big except on documentaries. In the rooms, because we had a room change the following day, you have two guests, yet you only have one dusty cup and saucer for coffee, coffee, no sugar, no creamer. Our interactions with the kitchen staff during breakfast was superb. However, we ate out for dinner has the dinner menu was very very limited. The second room did have hot water and much nicer than the first but still needed work. I am not a complainer nor do I allow things to bother me, but this one I had to speak up about. I think the management needs to check the rooms after they are cleaned by staff to ensure cleanliness and readiness for guests. I must admit, they are building a newer section on the property. Hopefully things will improve.
by A verified traveler
Posted 10 Nov 2024
I enjoyed my stay despite the rain that literally flooded the walkway from the room to the front desk! We survived! Staff did their best to rectify the problems.
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 15 Oct 2024
This hotel offers the best view of the wide-open harbor, overlooking downtown Kingston.
(There was a renovation taking place at the property when we stayed. The noise was quite intense. The hotel should not rent out the affected rooms during the renovation.)
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 1 Oct 2024
The Grand Hotel Excelsior is teeming with history and it is no surprise that not much has changed with the building. Everything is well maintained however. Making customers comfortable seems to the priority of staff.
by A verified traveler from Pembroke Pines
Posted 29 Sep 2024
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 19 Sep 2024
The property was clean, but outdated rooms.
The kingside bed only had two tiny pillows. Toiletries were mismatched. So recommend making sure you bring your own. There wasn’t even handsoap or soap, only shampoo, no conditioner. Overall the stay was ok for what it was, and we would stay there again, given the price of places in Kingston itself. The property has high potential but could definitely use an overhaul, especially to the rooms. But overall clean and the staff were friendly and nice for the most part
