Ratings based on 1,130 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
We are a family of 4 and thoroughly enjoyed our two nights in this property. Breakable was decent with all necessary and healthy options. All the staffs were friendly and always smiling. Room was spacious with all the required amenities. Would love to stay again
by A verified traveler
Posted 19 Nov 2024
It’s the right price. It’s an older hotel that’s been refurbished a bit not fancy but in a good location and pretty nice.
Comment from Hotel Management
19 Nov 2024 by Morgan W - Front Office Manager, Hotel Management
Hi Dane, Thank you for sharing your feedback! We're glad to hear you found our location convenient and the price right for your stay. While we’re an older property, we continuously strive to make updates and ensure our guests have a comfortable experience. Your feedback helps us know where we can improve further. We hope to welcome you back again soon! Safe travels!
by A verified traveler
Posted 19 Nov 2024
The hitel is clean. Old building with updated rooms. There was a significant gap between the door and door frame. I could hear everything out in the hall and most of what was going on in neighbouring rooms. The fitted sheets were not a good fit and kept slipping off the mattress which was annoying overnight.
Comment from Hotel Management
19 Nov 2024 by Morgan W - Front Office Manager, Hotel Management
Hi Victoria, Thank you for taking the time to leave us your feedback. We're glad to hear you appreciated the cleanliness and updates in the rooms. We apologize for the issues you experienced with the door and the fitted sheets. We’ll address the door gap to improve soundproofing and ensure a more restful stay for our guests. Additionally, we'll review our bedding to prevent similar concerns in the future. Your feedback is invaluable in helping us improve, and we hope you'll give us another chance to provide a better experience.
by A verified traveler
Posted 19 Nov 2024
Well priced. Amenities are good and breakfast was convenient. Not much selection but fine for breakfast. Carpet in our room had a big stain on it. Would be better if there was no carpet and laminate or tile instead. Or carpet get washed.
Comment from Hotel Management
19 Nov 2024 by Morgan W - Front Office Manager, Hotel Management
Hi Chris, Thank you for your feedback! We're happy to hear you found our hotel well-priced and enjoyed the amenities and convenient breakfast. We appreciate your comments about the carpet, and we’ll ensure our housekeeping team looks into deeper cleaning or updating where needed. Suggestions like yours about flooring alternatives are helpful as we plan future improvements. We hope to welcome you back soon for an even better stay!
by A verified traveler
Posted 18 Nov 2024
Easy to book, Staff were helpful as I needed 2 additional hours since my scheduled oil change took 3 hours longer than was told.
Thank you!
Comment from Hotel Management
19 Nov 2024 by Morgan W - Front Office Manager, Hotel Management
Hi Ben, Thank you for your wonderful review! We're so glad we could accommodate your needs during your stay. Our team strives to be as helpful and flexible as possible, and we're delighted that we could assist you during the delay with your oil change. I'll be sure to share your kind words with our staff—they'll be thrilled to know their efforts made a difference. We hope to welcome you back again soon!
by A verified traveler
Posted 18 Nov 2024
check before you book - there was a hockey team booked and they were very noisy very late into the night - 1am - then kids were up at 6 running down the hallways. staff tried to settle them down but it didnt work
Comment from Hotel Management
18 Nov 2024 by Morgan W - Front Office Manager, Hotel Management
Hi Krystin, Thank you for sharing your feedback about your recent stay. We apologize for the disruption caused by the hockey team's noise and activity, which clearly impacted your stay. We understand the importance of a good night's rest and regret that our staff's efforts to settle them down were not successful. We'll take your feedback into consideration and review our group booking policies to ensure we're taking the necessary measures to minimize noise and disturbance for all our guests. We appreciate your warning to future guests to check before booking, and we'll strive to provide a more peaceful environment for everyone.
by A verified traveler
Posted 18 Nov 2024
Nice hotel for a one-night stop along 401, but with two things need to improve - the bedsheets have some remaining cigarette smell and the ventilation system is really noisy and keeps on sending out cold air even the control button is switched to “Heat”. It’s really hard to go to sleep with the loud noise and the cold wind continuously sweeping over my face, so I had to plug out the power at mid-night to secure a few hours of sleeping.
Comment from Hotel Management
19 Nov 2024 by Morgan W - Front Office Manager, Hotel Management
Hi Willa, Thank you for your detailed feedback. We're glad you found our hotel convenient for your stop along the 401, but we’re sorry to hear about the issues you encountered with the bedsheets and ventilation system.We’ll address the bedsheets concern with our housekeeping team to ensure they meet our cleanliness and freshness standards. Regarding the noisy ventilation system, we apologize for the inconvenience caused and will have our maintenance team inspect and resolve the issue promptly.Your comments help us improve, and we hope you’ll consider staying with us again for a more comfortable experience. Safe travels!
by A verified traveler
Posted 17 Nov 2024
Parking is included. Hot tub and thevpool were both nicely heated. Our room was modern and clean. Tv quality was great. (Needs to have settings adjusted) breakfast was very good. All the staff seemed to be friendly and helpful.
Comment from Hotel Management
18 Nov 2024 by Morgan W - Front Office Manager, Hotel Management
Hi Sherry, Thank you so much for taking the time to share your feedback about your recent stay! We're thrilled to hear that you enjoyed the included parking, our nicely heated hot tub and pool, and the modern and clean room. We're also glad you appreciated the great TV quality and our friendly and helpful staff. We're particularly proud of our breakfast team, who clearly did a fantastic job in providing a delicious morning start.Regarding the TV settings, we apologize for any inconvenience and will make sure to have them adjusted for future guests. We're grateful for your feedback and look forward to continuing to improve our services to provide an exceptional stay for all our guests. Thank you again for your kind words and for choosing to stay with us!
by A verified traveler
Posted 16 Nov 2024
When we arrive after 10pm we were looking forward to relaxing in our room and instead we were met by a dirty room and the majority of the lights did not work. I understand stuff happens no big deal I went to front desk to ask for another room but they did not want to provide one. There only option was have us leave the room while they clean it and fix lights? The hotel was no where near sold out, I could not understand why they wanted to escalate the situation.
Comment from Hotel Management
18 Nov 2024 by Cassandra B - General Manager, Hotel Management
Hi Kevin, Thank you for sharing your feedback about your recent stay. We apologize for the issues you encountered with the lighting upon arrival. We want to clarify that our team did offer to fix the lighting issues, which would have only taken a moment to resolve. However, given the late hour, we understand that you might not have wanted to wait for the adjustment. We're sorry that we didn't quite meet your expectations in this regard.Regarding the cleanliness of the room, we're disappointed to hear that it didn't meet our usual standards. Unfortunately, you only mentioned this after the situation with the lights escalated and you didn't provide specific details about the issues you encountered, which would have helped us to better address the problem.We also want to correct that our team never asked you to leave the room. We were willing to work with you to find a solution, and our suggestion to clean the room and fix the lights was an attempt to rectify the situation without inconvenience to you.We appreciate your understanding that mistakes can happen, and we're truly sorry that we fell short in this instance. We'll take this feedback seriously and work to ensure that our guests have a comfortable and relaxing stay with us."
by A verified traveler
Posted 14 Nov 2024
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Comment from Hotel Management
15 Nov 2024 by Morgan W - Front Office Manager, Hotel Management
Hi Saqib, Thank you for your recent stay and for taking the time to leave us a rating! We appreciate your feedback and are glad to see that you had a positive experience with us. If you have any specific thoughts or suggestions to share in the future, we would love to hear them as we always strive to enhance our guests' experiences. We look forward to welcoming you back!
