Ratings based on 57 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Rough start, excellent stay
Posted 5 Apr 2024 on HotelsThasheca gave clear details about the expectations for entering and leaving the property, how to use the appliances, etc within the apartment, as well as how to find reasonably priced places around town. She is prompt and very personable.
I strongly suggest that it be made clear on hotels.com that this property requires an appointment in order to enter the premises. The contact person/owner was VERY rude in declaring that expectation. As someone who has been using hotels.com for over 10 years ( for hotels and apartment rentals alike- in the USA, San Andrés, Colombia, Cuba, Panama), I have NEVER been spoken to the way I was when trying to check-in.
The distaste was taken away with entrance to the beautiful apartment and with the very personable way in which Thasheca communicated with me.
I have already shared pics with my family and friends who are looking forward to looking into renting the location for their upcoming vacations.
by A verified traveler
Posted 9 May 2023
Nice clean and comfortable spot definitely one of my favorite spots to just relax and enjoy Kingston at.
by A verified traveler
Posted 3 Jul 2021
I searched for hours to find a place with all the amenities I needed. On the site this place seemed to be perfect but sorry to say some items were misleading. Let me begin: That cozy looking couch featured in the pictures was not in the apartment. Instead there was a Pleather banquette that was hardly meant for lounging. The add has air-conditioning as another amenity however only the bedroom has AC. Not “cool” especially when it is time to cook. I used the windows to allow hot air to escape when one of them completely fell out breaking into the ground below. It was then I realized another was cracked as well. There are no screens in the windows so flies will enter if you choose to open them. (Check for damage first). The only TV is located in the living area so no snuggling in bed watching it in the air conditioning. Yes there is a full kitchen however when I wanted to roast some fish, I discovered that the oven did not work at all, just the stove top, The microwave took a long time to heat foods compared to what I am accustomed to as well. Laundry facilities are also mentioned in 2 different places but when I asked the host, I was given a confused look followed by off-site directions. Like really??? The last point of concern is that you really need to pay attention to the added fees due at the time of arrival. It makes your stay cost significantly more than the price quoted. Calculate what you are REALLY getting and see if it is worth it.
Comment from Hotel Management
14 Jan 2023 by -Management, Hotel Management
Thank you for taking the time to provide us with your feedback regarding your stay at Casa Pinto Guest Apartment. We apologize for any inaccuracies on the website regarding amenities. We have updated our listing and photos to better reflect the accurate amenities provided in the apartment. Over time, we did upgrade and improve small things without taking new photos. Your review prompted us to do some major upgrades.1. "We added a second AC unit so the entire apartment is super cool for guest comfort."2. "We added a washer to the utility room so you can do laundry inside the unit."3. "The oven was always working, so we added instructions on how to use it."4. "Yes, we upgraded the sofa to a stylish one and now include it in the photos."5. "All windows now have screens on the outside."6. "We added some patio furniture and a backup water tank in the unit, among a whole lot more."7. "We imported the microwave from the US and it operates just fine."We have addressed all issues mentioned promptly to ensure that future guests do not experience the same issues. We appreciate your feedback and have updated all photos so all potential guests can see the improvements.
by A verified traveler from USA
Posted 28 Feb 2020
I really enjoyed my stay at the Cssa Pinto. It's a reserved neighborhood near my grandparents. It was as pictured, clean and warm. Victoria was amazing, kind and easy to work with. The gentle man I spoke to at first made me uneasy and I almost felt like cancelling or telling him off, he didn't seem friendly or warm but he passed me to Victoria and because of Victoria, my experience was awesome. I was skeptical because locals do live on the property but they are quiet and peaceful, don't bother you. I mind my business they minded theirs just a smile, hi and bye. But I overheard them speaking and figured out that they lives there. I would recommend this property to any one. It is gated and safe.
Comment from Hotel Management
29 Feb 2020 by -Manager , Hotel Management
Thank you for a very spirited and informative review.
by A verified traveler
8 Days vacation
Posted 27 Feb 2020 on HotelsClean and quiet place to stay. Everything in excellent working condition, such as Wifi, cable TV, water pressure and cool AC so your vacation is stress free. Have the pleasure to meet Victoria, property Manager who will work with you and just a phone call away. Surely will be back. Muah continue to provide great customer service.
Comment from Hotel Management
29 Feb 2020 by -Manager , Hotel Management
Thank you for the review. We will continue the good work.
by A verified traveler
Posted 21 Nov 2019 on Travelocity
Great property in a nice part of town. Friendly staff and very professional.
Comment from Hotel Management
21 Nov 2019 by -Manager, Hotel Management
Thank you for reviewing us.
by A verified traveler
Great and comfortable place
Posted 18 Nov 2019 on HotelsThe apartment was excellent. It was peaceful away from Busy city life even though the city was not far. The host was friendly and helpful. I would recommend this apartment 10/10
Comment from Hotel Management
21 Nov 2019 by -Manager, Hotel Management
Maria, thank you for this review and the opportunity to host you. Please come again.
by A verified traveler from Orlando
Posted 10 Nov 2019 on Travelocity
We had a very nice stay. The lock on the lobby door was a little stiff to turn the key. Other than that, the apartment itself was far above my expectations considering it did not cost a fortune. The communication, punctuality and belpfulness of the staff was also above average expectation.
Comment from Hotel Management
12 Nov 2019 by -Manager, Hotel Management
Thank you for reviewing us. Mr Kirk, we believe in taking care of our guests and going the extra mile to make our guests feel at home. Whether it is replacing a set of keys or a broken key in a door lock, we will always absorb the cost if we can. Thanks for selecting Casa Pinto for our choice of accommodations and we look forward to hosting you again in the near future.
by A verified traveler from Cebu City
Posted 8 Nov 2019
I stayed 7 nights and have no regrets. I had a small challenge with the lock on the lobby door and they did not charge me for breaking the key in the lock. They were understanding about it and maintenance changed the lock within 2 hours. The apartment look just like the photos online and the amenities were just what I needed to feel at home and they were all in very good order. I would book Pinto or another of their Casa property in the future.
Comment from Hotel Management
12 Nov 2019 by -Management, Hotel Management
Thanks for the review.
by A verified traveler from Lisbon
Posted 21 Sep 2019
Pinto's Apartment was exactly like the photos and it was amazing to stay in. I was able to get in contact with the manager easily, in fact they contacted us. The apartment was clean and we were provided with all that we needed. The home was also close by a shopping area with grocery store. I would definitely stay there again without a problem.
Comment from Hotel Management
30 Oct 2019 by -Manager, Hotel Management
Thanks for the review.
