Camelia Rooms Reviews

Hi Navin!Thanks for leaving the same feedback twice on our page.Camelia Rooms has been renting private rooms for over 9 years, and the same amount of years we have been working with Expedia and other popular websites.We usually don't respond to Reviews, only if they are biased.There are 2 things we would like to clarify here publicly:1) Camelia Rooms does NOT CHARGE guests whenever they book via any websites, it's the WEBSITES which charge the costumers in advance (depending on the policy about the prepayment on the website) and is holding on to the money until guests check out2) the relocation was in the same Kingston 6 area with even MORE AMENTITIES (private bathrooms AND breakfast) and for the same price, but the guests REFUSED to check into the alternative accomodation.Once a room is already paid for via Expedia, Expedia does not give any refund (due to the policy) and the accomodation is required to accommodate the guests OR to find an alternative for them, and this is what we did.We also contacted Expedia 4 weeks in advance to let them know that we have to relocate the guests (what we have proof for), but apparently Expedia did not contact the guests to let them know that they will get relocated which was not our fault.Since we always experience a lot of no-shows, we assume that Expedia wanted to wait if the guests were even going to show up to their booking, because even if the rooms are already paid for, it doesn't mean that guests really show up.Another thing what we assume, happened, is that the guests were not aware that they actually booked a private home with shared bathrooms and fans and not a fancy hotel with private bathrooms and Ac, so when they came to the house, they realized that it's not what they expected, so they thought it would work out in their favor if they don't contact us for their rooms and go somewhere else instead and then ask for a refund since they didn't like the place they booked for 40.-usd per night, but this is not how non-refundable Expedia bookings work. Once you book a room, you whether take it or leave it. If you leave it, you will lose your money. And this is how every website operates, probably only a Hilton and a Mariott Hotel would give out refunds for no-shows.As a small business, we cannot afford to be reserving 3 rooms for 14nights for such a low rate (40.-usd per night for Kingston 6 is super cheap) and then the guests come and say they want to stay somewhere else, because everywhere else in that area would have been more expensive if the guests now wanted private bathrooms and Ac which would have been a scam from the guests' side.If the guests were really in need of an accomodation, why didn't the guests go to the alternative guesthouse we reserved the rooms for instead of refusing to go there and then leave a review afterwards that they were stranded and scammed?"Scammed" would have meant that the accomodation received the money without providing any accomodation, which was

Hi Navin!Thanks for leaving a feedback on our page.We usually don't respond to reviews unless a story is not adding up and the whole review is biased and 1-sided.We contacted Expedia 4 weeks before arrival date about refunding the guests, but Expedia explained to us that we are obligated to accomodate the guests OR to organize a relocation in the same area, with the same amentities and for the same price, which we did. We reserved 3 rooms for Navin, his wife and mother-in-law in the same Kingston 6 area with private bathrooms and breakfast, for the same price, even though Navin booked rooms with shared bathrooms and without breakfast by us.On arrival day we havn't heard anything from the guests so we assumed they were not showing up to their booking.Sometimes when guests realize that they didn't book a hotel with private bathroom and ac, they just act as if the host/accomodation did something wrong, but the reality is that 3 rooms were reserved for them and that Camelia Rooms doesn't have any profit by relocating the guests because obviously it wasn't us receiving the money for the bookings but the place who accomodate the guests.Navin refused to go to Kingsworth B&B which was super embarrassing and inconvenient for us at the end. A scam would have been if we collected money from the guests without providing any accomodation for them, which was not the case, OR to give the guests rooms with less amenities which wasn't the case either because we even got them a free Upgrade with private bathrooms and breakfast.Navin booked 3 rooms for 32 usd per night, so sometimes guests try to scam the private homes or betray the Jamaican Immigration to enter the country, because if guests are really in need of accomodation, they would check into the place without all this big drama. And Expedia bookings are non-refundable, so why booking non-refundable rooms and then asking for a refund if we have no control over the booking policy?Relocations do happen regularly in the hospitality business but we always ensure that our guests are not stranded.

Hi Lisa,Thank you for staying with Camelia Rooms and thank you for extending your stay with us because you felt so comfortable!We really appreciate that you insisted to stay with us instead of going somewhere else because you booked a room for the wrong amount of persons.Thanks for loving off our puppy and for recommending our place to your friends and family from Seaview Garden,See you next time in Jamaica! Xoxo