Ratings based on 387 Verified Reviews
2.5 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Travel Inn Kingsport Management, Hotel Management
Dear Alan,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting at Travel Inn Kingsport.Kind Regards,Travel Inn Kingsport Management
by A verified traveler
Posted 31 Oct 2024
Trash cans was full and stink bugs all over ceiling in the room and when we checked in the room there was not any wash cloths or towels in the room and its just not good
Comment from Hotel Management
5 Nov 2024 by Travel Inn Kingsport Management, Hotel Management
Dear Jeremy,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you encountered during your stay, including the issues with cleanliness and the lack of washcloths and towels. Your experience does not reflect our usual standards, and we are addressing these concerns with our housekeeping team to ensure they are promptly resolved. We appreciate your input as it helps us improve our services. We hope you will consider giving us another chance in the future to provide you with a more enjoyable stay.Kind Regards,Travel Inn Kingsport Management
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Travel Inn Kingsport Management, Hotel Management
Dear Richard,We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting Travel Inn Kingsport. Again, please accept my sincere apologies for the difficulties during your stay with us.Sincerely,Travel Inn Kingsport Management
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Travel Inn Kingsport Management, Hotel Management
Dear Lauren,We are sorry you did not enjoy your stay with us. We would love to know how we could have improved your stay. Once again, we are sorry for any inconvenience you faced. Our goal at Travel Inn Kingsport is to provide the best lodging experience in Travel Inn Kingsport, and it looks like we failed to meet that mark. It would be constructive if you could contact us and provide more context and feedback so we can improve.Kind Regards,Travel Inn Kingsport Management
by A verified traveler
Posted 17 Oct 2024
It's ok
Comment from Hotel Management
18 Oct 2024 by Travel Inn Kingsport Management, Hotel Management
Dear Al,Thank you for taking the time to share your feedback. We're glad you had an overall positive experience but are eager to learn how we can improve. Your insights help us enhance our services for all guests. We hope to welcome you back soon for an even better stay!Kind Regards,Travel Inn Kingsport Management
by A verified traveler
Posted 8 Oct 2024
Price gouging. Fleeing hurricane helene destruction. Tri-cities hotels were completely booked. Based on price and desperate to find a place to stay at least for the night didn’t check reviews and booked non-refundable online. I paid $294 for one night at literally a roach motel. Killed a roach on the mirror with the lights on. Slept with the lights on to deter any more from coming out. Initially I was told our room was in the back. When we arrived to the back looked like prostitutes and druggies pacing the sidewalk around the rooms. Went back and requested a room “not in the back”. Felt a little safer with new location closer to the front and managed to sleep somewhat.
Comment from Hotel Management
10 Oct 2024 by Travel Inn Kingsport Management, Hotel Management
Dear Trisha,We sincerely apologize for your experience during your stay. Your safety and comfort are our top priorities, and we regret that we did not meet your expectations. We are addressing the cleanliness and safety concerns you mentioned to ensure improvements are made. Thank you for your feedback, as it helps us enhance our services. We hope to regain your trust in the future.Sincerely,Travel Inn Kingsport Management
by A verified traveler
Posted 6 Oct 2024
This was the only property available within a 20 mi radius. When I got there there were homeless people walking about there was people hanging out back by the dumpsters smoking cigarettes and weed I did not feel safe nor my vehicle. When I got into my room it looked run down the bathroom looked disgusting just run down hole in the door shower was not very clean I would not walk barefoot in there or in the entire room. When I turned on the vanity light roaches of different sizes and other bugs scattered on the counter. The mini fridge the outside was dirty, the inside there were rust spots like it was an older refrigerator. The baseboards throughout the room had mold growing on them there was dirty spots along the walls. It took me all of 10 minutes to check out after I checked in. This is my first time leaving a negative review but it was also the first time I have ever checked out of a hotel after checking in because the conditions were deplorable. Luckily I didn't see any bed bugs but who knows. My room even smelled strongly of weed because the people next door were smoking it. The entire property looks run down like it needs a lot of TLC.
Comment from Hotel Management
8 Oct 2024 by Travel Inn Kingsport Management, Hotel Management
Dear Cheyenne,We are truly sorry to hear about your experience at our hotel. Your safety and comfort are our top priorities, and we regret that we fell short in providing you with a clean and welcoming environment. We take your feedback seriously and will address these issues with our team immediately. Thank you for bringing this to our attention, and we hope you consider giving us another chance in the future.Sincerely,Travel Inn Kingsport Management
by A verified traveler
Posted 6 Oct 2024
Bad service the bed had hairs on the sheets smelled bad
Comment from Hotel Management
8 Oct 2024 by Travel Inn Kingsport Management, Hotel Management
Dear Edward,We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest satisfaction are our top priorities, and we’re sorry to hear that your room did not meet our standards. Your feedback will be addressed with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention.Sincerely,Travel Inn Kingsport Management
by A verified traveler
Posted 3 Oct 2024
We requested a no smoking room but it reeked of cigarette smoke the comforter had cigarette burn marks all over it there was graffiti all over the bathroom door like in public restroom the ceiling in the bathroom had a large rotting hole from an apparent leak there was only 1 washcloth and 2 towels for 2 guests. Pillows were so flat it was as if we had none. The only positive I saw was we did not wake up with bedbug bites! If I hadn’t booked thru a booking site with no refund I would have left
The pictures on the site are VERY deceiving!!
Comment from Hotel Management
7 Oct 2024 by Travel Inn Kingsport Management, Hotel Management
Dear Julie,We sincerely apologize for the experience you described and are deeply concerned about the condition of your room. This does not reflect the standards we strive to maintain. We are addressing the issues you raised, including cleanliness and maintenance, with our team immediately. Your feedback is invaluable, and we are committed to making improvements. Please reach out to us directly with any other concerns. Thank you for bringing this to our attention.Sincerely,Travel Inn Kingsport Management
by A verified traveler
Posted 29 Sep 2024
Needs remodeling, the lock latch was broke right off the bat walking in! It needs cleaned good. The tile in the bathroom tile was broken I had 4 kids that was dangerous for them to use the bathroom. The pillows had blood on them! The room was dirty and had c$* stains on the chair!!! We stayed because we had to evacuate our home because of hurricane helene and had to stay in terrible conditions! Never again! I’ll stay at a shelter before spending that much for one night!
Comment from Hotel Management
1 Oct 2024 by Travel Inn Kingsport Management, Hotel Management
Dear Bret,We sincerely apologize for the experience you had during your stay. Your feedback is extremely concerning, and we are deeply sorry for the cleanliness and maintenance issues you encountered. We understand the importance of providing a safe and comfortable environment, especially during such a challenging time. Rest assured, we are addressing these concerns with our team to ensure that no future guests have a similar experience. We appreciate your feedback and hope you will consider giving us another chance in the future.Sincerely,Travel Inn Kingsport Management
