Ratings based on 859 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
My hotel reeked of cigarettes not to mention the 200$ fee they will put on my card if they thought i smoked! The shower leaked through the wall of the room! And the stains on my blankets and floor and the crusty brown microwave
Comment from Hotel Management
25 Nov 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Patrick,Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSPORT. You expressed that the hotel had a cigarette like odor, the shower was leaking through the wall of the room, the stains on the blankets along with the other concern you mentioned hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Very truly yours,SamanthaRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Banti, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN KINGSPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Nov 2024
Check is very strict no room for being early. The pool was closed when i was there and I was looking forward to it :(
Comment from Hotel Management
19 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear McKenna,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN KINGSPORT. You mentioned check in is very strict and the pool was closed. Nonetheless we appreciate your 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KINGSPORT and I received your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Nov 2024
Very helpful staff
Comment from Hotel Management
17 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN KINGSPORT. Cyndi, I am glad to hear that you found our staff to be very helpful. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Cyndi, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 31 Oct 2024
It an ok place. An old property remodeled. It will do just fine for a night or two.
Comment from Hotel Management
13 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear David, Thank you for taking the time to tell us about your stay at the Red Roof Inn Kingsport. We are delighted to hear that you had a wonderful experience during your stay with us, prompting your 4/5 score. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. Our Red Roof team look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Oct 2024
Denied me staying because I had no proof of residence on me although I had if I was in the military and haven’t been living in the area decided to visit and got told it’s against policy and charged my card anyways still waiting for my money back
Comment from Hotel Management
7 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Aiden,Thank you for taking the time to tell us about your experience at the RED ROOF INN KINGSPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for any issue you had which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
the hotel was old and needs updating. The room had huge carpet stains and smelled like smoke. If it hadn’t been so late at night when we got there we would have gone to another hotel. Would not recommend for families traveling.
Comment from Hotel Management
29 Oct 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Jonathan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KINGSPORT. You expressed that the room had huge carpet stains and a smoke like odor. You also mentioned that the hotel was dated and needs updating. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist
by A verified traveler
Posted 19 Oct 2024
When I checked in they tried to double charge me, and they were extremely rude.
Comment from Hotel Management
26 Oct 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Lauren, for taking the time to write a review of your stay at the Red Roof Inn Kingsport. Please accept our apologies for the unsatisfactory service and the other inconveniences. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 10 Oct 2024
Nice view and scenery
Comment from Hotel Management
12 Oct 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Aaron,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Kingsport. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice view and scenary. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRedRoof MangementRediResponse Specialist
