Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Gillian,Thank you for your positive rating! We're delighted to hear that your overall experience met your expectations. Providing our guests with the best possible hospitality and experience has always been our mission. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Room smelled like mildew and wasnt cleaned, breakfast was rough
Comment from Hotel Management
17 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and breakfast shortcomings you experienced. Your feedback is invaluable to us as we strive to improve. Please reach out directly so we can make this right for you.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive review and for giving us a 4 out of 5! We’re glad you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back for an even better experience!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Nov 2024
Check in was easy. Beds were comfortable.
Comment from Hotel Management
14 Nov 2024 by Hotel Manager, Hotel Management
Dear Kristi,Thank you for your feedback! We're glad to hear that your check-in was smooth and that you found the beds comfortable. We hope to welcome you back soon for another relaxing stay!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Jennifer,Thank you so much for your wonderful rating! We are pleased to hear that you had a 5-star experience with us. We strive to provide the best possible service for our guests, and it is great to hear that we exceeded your expectations.We look forward to seeing you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 10 Nov 2024
Close off I95. Plenty of restaurants nearby. Didn’t like not being advised of a pet fee when making reservation
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Sherry,Thank you for your feedback. We’re glad you found our location convenient with plenty of nearby dining options. We apologize for the lack of clarity regarding the pet fee at the time of reservation. We will work to ensure this information is communicated more clearly in the future. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your rating of 4 out of 5! We appreciate your feedback and are glad you had a positive experience. If you have any suggestions for how we can earn that fifth star on your next visit, please let us know!Sincerely, Hotel Manager
by A verified traveler
Posted 6 Nov 2024
The room was very dark. It needed more lighting
Comment from Hotel Management
6 Nov 2024 by Hotel Manager, Hotel Management
Dear F Kathie,Thank you for your feedback. We apologize for the lack of sufficient lighting in your room. Your comment is valuable, and we will review our lighting options to ensure a more comfortable experience for future guests. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler from Nanuet
Posted 5 Nov 2024
Loved the 2 room set up with the double entry bathroom!
Comment from Hotel Management
6 Nov 2024 by Hotel Manager, Hotel Management
Dear Karen,Thank you for your great feedback! We're thrilled to hear that you enjoyed the two-room setup and the convenience of the double-entry bathroom. We’re glad it made your stay more comfortable, and we look forward to welcoming you back for another enjoyable visit!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
We were travelling with a small dog so, the front desk put us in one of their “pet friendly” rooms. The carpet was stained and the furnishing were in poor condition. The room was gloomy and had a musty smell. We’ll think twice about booking this hotel ever again.
Comment from Hotel Management
6 Nov 2024 by Hotel Manager, Hotel Management
Dear Lesley,Thank you for sharing your experience. We sincerely apologize for the condition of the room you were assigned. We understand how important it is for all our guests, including those travelling with pets, to have a comfortable and clean environment. Your feedback has been shared with our housekeeping team to address these concerns, and we will work on improving our pet-friendly rooms. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
